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based on 33710 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service and technicians. Carpet is always clean after and long after.
I always feel like my carpets are clean. Friendly very nice service man!
Professional, quick service and nice clean carpets.
Matthew was great!
Our cleaning person was on time and very good at cleaning the areas asked, did give us some feedback on areas that my need attention soon. but was just vey kind in his time cleaning our carpets and was very efficent in the time it took him. Would use Zerorez again.
Arrived on time and did a great job.
Zerorez does a good job for a fair price.
I like how you communicate so well. I knew just exactly when our cleaner would arrive.
I don't like how you add so much money for every stair. You were offering a $109 / 3 room special. I knew I had more than 3 rooms but my fee was nearly $400. That happens every time. I might look around next time for a better deal.
Luann did a great job and she was a hard worker.
Efficient and does a good job
I had my carpet cleaned by Zerorez the first of October. I had a spill on my carpet I told the technician what it was. When it dried it was still there. I called Zerorez they said they would have someone come out and reclean it. The technician came she recleaned the floor. The spill is now gone.
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The service, respect and very clean carpet was wonderful. I truly appreciated the tech that came to the house.
Very friendly and efficient.
I did NOT like being asked to give a tip! Just pay your people more and add on to the cost.
Put bumpers on the corners so that the hose does not rub, mop up excess water, just some initial thoughts.
I like the clean, no chemical, more dry finish. Andrew did a great job and was efficient.
So fantastic! Honestly. They have gone above and beyond any expectation as far as carpet cleaning goes. I saw some places where they missed the frost time but the second time they came back they were in and out and also cleaned my area rug in that particular room. That was very kind. This company is easy to work with. Customer service is pleasant, and the technicians are fast and friendly!
Quick and efficient.
They did a very good job. I’m really pleased!
On time, followed instructions and Mia was extra helpful communicating with me. Looks great and fairly priced
They said they will put prediction carpet everywhere for $60 they just did a little bit of the carpet.
The boys did an excellent job. I just think the price is too high. It's ridiculous that a hallway is not counted as a room on a 3-room special.
The gentlemen came on time, discussed what needed to be done, and then did a great job.
Great, fast service with excellent communication!
Technology seems to clean very well. The technicians are on-time, courteous, and explain what and why they recognize which services.
Hayden was a very hard worker and cleaned the carpets superbly. He was friendly, polite and professional and was careful with our furniture. The carpets are almost 30 years old and because of the great cleaning job we always get with Zerorez, we haven't had to replace them. Thank you for your excellent service.
ZeroRez arrives for service on time, in a logo marked van, and a tech in a logo uniform. The one day advance reminder is appreciated. The tech takes time to walk through the property and areas to be cleaned, asks about any special needs (like pet stains). The tech is very efficient with time management, organizing and planning the clean, works consistently. The carpets dry within a couple of hours, are soft, and have no residual chemical or masking scent. Have been relying on ZeroRez annually since our move in clean 20 years ago. Very very happy with ZeroRsz and recommend ZeroRez without hesitation.
Mya did an excellent job. I like that its steam not shampoo. The Bio formula is also great for cleaning up after our puppy.
On time friendly very polite did an amazing job.
The technician was not able to clean the traffic areas like I had hoped. Otherwise, he was very professional and personable.
after a call back cleaning, hall is stll dirty on one end and it appears yellow.