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based on 33710 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had some concerns about 20 year old carpet on my stairs and a couple of delicate white rugs. They sent me a veteran technician when I asked for one and he did a beautiful job.
I was very disappointed with the job done on my stairs. The hall looks fine.
There are streaks on the stairs that were totally missed. Now, I have places on several stairs where they are clean and streaks of dark where they are dirty. The edge of one stair was totally missed and stands out as a sore thumb when walking up the stairs.
I had you come clean my carpet because there were several spot on the carpet from food, candy and makeup and they were just dirty from use. I had the carpet professionally cleaned because I knew the spots would come out but I didn't have time to work on it myself. I showed the technician all the specific spots of concern. She cleaned the carpets super fast but didn't get all the spots and when I asked upon inspection she said yeah those spots I couldn't get out they are stuck in the fibers. I was able to scrub all of the spots out after she left but I was really disappointed she didn't take the time to make the carpets actually look nice. I spent a bunch of money and still had to do it myself.
Good experience, employee was on time and carpets looked good.
No chemicals & honest people
Good service, trained & friendly technicians, thorough cleaning.
I thought the price was high for how much carpet area I have.
Your service is great and very thorough in cleaning the carpets. Loved the technician as well. Took his time to do a wonderful job.
The process was fast and my carpet looks and smells clean. The technician was efficient and skillful.
I had my carpets cleaned this week and I can honestly say I am SHOCKED with how terrible they look. My livingroom carpet was left with streaks, (new) spots, and whole sections that are discolored. My hallway and into my bedroom is streaked as well. I paid a lot more for zerorez than a typical carpet cleaner and I’m left with carpets that have to be re-cleaned and that sick feeling of being ripped off! Company should be called zero-clean. Never again!
The technician who did our service was very good. He listened and explained what he was doing.
On time, courteous, worked hard and fast to make Carpet look great
Cleaning was well done.
Great work and very clean carpets make for a happy day!
But-----
My carpets were extremely wet--more than in past experiences with Zerorez. It took well over 24 hours for them to out. I had the thermostats turned up and a fireplace going.
It made our carpet looks new and it’s soft and fluffy.
It looks nice now. I'm waiting to see how it lasts.
My carpets look great! Technician was very good! He was thorough, polite and met all my expectations.
Carpet always looks great, dries fast. Thank you.
On time did thorough job
Carpets look clean
Great job!
1. Did not vacuum before cleaning
2. worker added a tip without our authorization
3. ZeroRez advertises low prices then adds a service fee to bring the price back up.
I consider #2 and #3 deceptive practices. If you continue these practices I will not use ZeroRez in the future
They were done very fast and dried quickly
Great service. My carpet looked great.
Like that no soap used. Cleaning lady's at least 6 months
The tech did a great job and was very efficient and polite.
Very clean and beautiful clean carpet
Genesis was the technician that came to my home Saturday to clean my carpet. He was very professional and personable. It was delightful to have him in my home and he did a great job!
The quality and professionalism of the service
Always a Great job!👍

The technician was prompt, polite, well prepared and professional.