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based on 33709 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A whole section of the landing was not cleaned. The employee kept trying to nickel and dime me after your prices have gone up dramatically since the last year. I'm going to have to call and have someone come back out to finish the two feet he didn't clean. What a pain.
It really is the perfect carpet cleaning. The carpet stays cleaner way way longer since it doesn't leave any soap residue on the carpet. I refuse to use anyone else because I have seen how long the carpet lasts vs any budget cleaner.
The tech made a very dirty carpet looking brand new again!
Low pressure sales, thorough cleaning, no residue, reasonable dry times.
Friendly, knowledgeable technicians. Clean carpets. Good price.
Technician was respectful of my home and furnishings. Did what I asked him to do and went over a couple of spots that were extra dirty. I will ask for the same technician next time.
The carpets look great service was timely and efficient.
The carpets always turn out great with Zerorez.
Great people who do the work and do good work
I was very pleased with how nice the carpet cleaned. The technician was exceptional. He went the extra mile!
Good employees job done well.
Ease with scheduling and the professionalism of the technician.
Thank you.
I would have liked my carpet cleaned more thoroughly. I feel that when he was spraying the carpet it was just randomly. It should have been more and he should have gone over the carpet with the cleaning vacuum more then just once. I still can pull up dirt from the carpet.
Quick service and fairly affordable.
Communication from the company was timely and professional. Adam called before he came, was early, and did a wonderful job! He went above and beyond by making sure we were happy with the work he did. He was friendly and professional. And he is really fast! We are very happy with the service and will be calling again to schedule an appointment! We were able to get a Black Friday deal which was also nice!
Cordell did a great job! The carpets look wonderful and he was very personable and did a good, thorough job! Thanks Cordell!
The introduction process (giving detail for needed cleaning) was simple and completed quickly. Cleaning was completed quickly and technician did a good job.
Lower pricing
Very good service
Clean. Free of odors.
Great cleaning technicians! Fast and do a great job!
Our technician was on time, did a great job and left no mess. We are very happy with him and our service.
Genesis did a fantastic job of addressing issues I had with a previous cleaning. Everything is very clean
Not sure what happened but my carpets look worse than before they were cleaned.
I had my couch cleaned yesterday. The young man who cleaned it was great. He sure with his manager that he could clean it without damaging it. He did a great job. He was very kind and professional and respectful. My couch came out looking great.
Very clean and professional. Took care of corners and careful to not do any damage. Quick too
Tech is fast and courteous. Didn't ask for extra stuff unless needed
the service man is always happy and willing to help where needed. He always does a thorough job at cleaning the stairs and hall ways. He has been a great asset to helping us help our home looking well
Great service and the carpet looks fantastic!