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based on 33459 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets looked pretty good after they dried, but the amount of moisture that was taken into my carpet pad was very concerning.
Excellent and friendly service. Thank you so much for working me in to your schedule at such short notice.
The worker was very polite, he put on booties and did an excellent job of the carpets. I have my own carpet cleaning and still have zero res clean my carpets at home. I have used your services for the last 3 or 4 years and have always been very pleased with the results.
good job and showed up on time;good customer service.
how long the carpets stay clean
The house that I had cleaned was a rental. I am always surprised what ends up on/in the carpet. My technician was very patient with me and my questions that i am sure he has been asked a million times. Also, he took the time and used a black light to identify what might be the cause of the smell in the house.
Overall, I am very please with the service I received from Zerorez and will continue to use and recommend them in the future.
Monica Blazzard
Carpet looks great and stays looking great a long time. I did recommend you to someone yesterday. Friendly, efficient, careful staff.
Effective carpet cleaning without very wet carpet and without chemicals.
I was very impressed with the knowledge that my person had about the carpet, and on the cleaning process. If I had a question, and I had several, he stopped to make sure I had the answer. I like to watch and learn, and he was very patient and did not seem to be bothered by the fact that I was watching him. He was very thorough and my carpets look fantastic!! Thank you, Zerorez!
Fast, Friendly Service, Easy to schedule. Did a very thorough job! Would highly recommend to others.
The carpet is not clean, the worst carpet cleaning I've ever had done. Cleaning was not consistant, my carpet has dirty spots that should have easily been cleaned.. My carpet now has streeks of cleaner and dirty carpet in it. I now have a cleaning mark in my carpent the goes through the center of my living room. I don't know if I dare have you come back and fix it or just demand a refund. Someone needs to call me and work this out, Phone number removed. The employee was nice and seemed to work hard, but in the end does not know how to clean carpet.
They clean better than others
I have been very satisfied with your service. The technicians have always been very professional and respectful. I really like zerorez.
I get a better job and if the technician has to return he has done so very quickly.
Good service and friendly staff
No residue - best carpet cleaner on the market!
No soaps, chemical free, quick drying time, friendly/responsible workers.
I love that they don't leave any residue. I also love the protectorant. I am sure my carpets stayed much cleaner during the last year due to this product. I also love how satisfaction is guaranteed. Multiple trips will be made by Zerorez to insure customer satisfaction.
The quality of the work and the price were excellent!
The fellows came in, got their work done and were gone!
You sure have nice fellows working for you!
Your representative was friendly and very professional. He demonstrated the difference between what was cleaned and what remained to be cleaned. He did a fantastic job. I'm sorry I can't remember his name but he is a real asset to your company.
When my daughter, who is taking care of my home complained, the man answering the phone did not respond well and did not want to come out and redo the job.
They were on time and my carpets look great
Very professional - they come on time - carpets look great -
On time and quick
Quick, easy, get the job done!
I would like to be able to have a staircase be considered an area. I was also very disappointed that the charge was so high - $50-$80 for one spot seemed ridiculous.
I love the protectant you put on. It really does keep the carpet cleaner longer. The technician that came was wonderful! I would definitely request him again and again to clean our carpets!
I felt like the carpet was cleaned well. I liked that protectors were put on the corners of walls
As he cleaned the tile it was next to an area that had the carpet removed. As the sub floor got wet either from run off or the hose as he was packing up the equipment. Water soaked thru and went thru to the basement. We have suspended ceiling tiles. So we will need to let it dry and have it replaced. I know it was not done intentionally. And maybe if carpet had been there it wouldn't have happened.