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based on 33753 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The texture of my carpet is soft not sticky. An excellent job of removing stains. My house looks and smells clean.
They were able to come out quickly and were at my home earlier then they said. Very happy with the result. The carpet looks great.
nothing left behind on the carpets
The service took over 3 hours. This would have been fine if you had set my expectations accordingly. Please alert clients in the future that the service will take several hours.
Zerorez was on time and they did any awesome job removing stains from my Sofa.
Friendly, courteous employees and excellent results in the carpet cleaning. I paid for scotch guarding and wasn't able to be at the site of the cleaning to remind them and my carpets were never scotch guarded. Hopefully they will come back tomorrow and complete my services.
I love the effectiveness of the treatment -- even on a carpet that is 15 years old -- and I greatly appreciate the quick drying time. Further, I've noticed that since traditional soaps or shampoos are not used, my carpets don't re-gain grime in a spot that has been treated!
I like the results of the cleaning. However, the technician was very late even though I got a call from the scheduler it had an impact on my day. I also did not get my $25 Provo beach card.
Constant contact of knowing exactly when cleaner would be out
Cody was a good, hard worker and efficient. He went above and beyond to provide a good service.
My carpet took over 14 hours to dry that is with help of fans and windows open. It is actually still drying now which is Sunday evening at 5:24 pm. I gave the technician a $20 off referral card and I did not see the $20 credit on my inovoice that was emailed to me. If I would have seen the invoice prior to him leaving I would have asked about it. We did have the pet treatment done and understand how the process works but if he would have taken more time to suck up the water & treatment maybe it would have dried faster. We were happy with the technician as he was friendly and explained everything and was careful. Last he sprayed something on the carpet at the very end. I cant remember what it was but it left a slight sticky residue on my hand when I would feel if the carpet was still damp. I think after a couple of times vaccuming it will come up. We will use you again in the Spring as we love how your cleaning process is and want to give you a second chance. Thank you.
A great job done on our carpet, and the service was great. Alex was knowledgable, showed me how it all works, and did a great job. My carpets look better than they ever did.
I just think the service is great and am pleased with the outcome if my cleaned carpet.
The guy that cleaned my carpet was very nice and knowledgeable about the cleaning
I will surely recommended you to my friends and family. Thank you for a nice job.
Professional, friendly techs who do a good job.
Carpet dried quickly with no odor. The technician was very informative to us in what he was doing.
Good product and excellent sevice
Alex, our carpet cleaning tech, was well prepared, and very knowledgeable about the various stains on our carpets and best of all, the strpd necessary to clean. The end cost was much greater than anticipated, but the end result was well worth the additional cost.
The telephone service - the carpet cleaning staff, the end results for my problem carpet. It stay clean too for some time.
Always thorough. Very polite and caring service men. Quick to accommodate.
My carpets were cleaned on Thursday afternoon. It is Saturday morning and my carpets are still wet . . . very disappointed. I have new wrinkles in one of the rooms as well.
Everything!
Everything! I worked with a couple of your employees for my last service. They were awesome!
My experience was very positive. Kory was very helpful.and he explained the process well. He was very professional, and I'm very happy with the results. I have heard many great things about zerorez. It's was accurate. I'm very happy with the quality of work. Zerorez will keep my business. I have also referred zerorez to a family member.
Service provider wears booties while in my home; he protects walls, furniture and corners while cleaning; he has me check each room as he has completed the cleaning. So very professional. Carpets are beautiful when he is finished and stay clean for a long time after.
Stop trying to sell me services that I really don't need or want.
Friendly and I formative staff. Very though.
I thought the technician was very friendly and very conscientious in making sure my carpets were perfectly clean.
The technician (Connor) was very friendly and helpful in answering my questions.

The carpet cleaning was fine. The sales person contact was not good