Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33477 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 18, 2015 — Rated 9 out of 10 by M.A. Zerorez Salt Lake City
What do you like about our products and services?

Very effective. Our carpets came out great; and they were very bad in some areas. Your product and your service man were excellent!

Report a concern   November 18, 2015 — Rated 6 out of 10 by M.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I wasn't really disappointed, but the quality of scheduling & service was not particularly better than Stanley Steemer, but your prices are higher. I didn't have them clean a wool area rug- the price was 3 times higher than the last company who cleaned it nicely.
The service was fine & the technician was professional. It was mostly the pricing that was very high.

Report a concern   November 18, 2015 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

We like how clean and chemical-free our carpets feel after cleaning. We also appreciate your knowledgeable and professional technicians, who work hard to thoroughly clean our carpets.

Report a concern   November 18, 2015 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

I haven't cleaned my carpete for 7 years and all the stains came up.

Report a concern   November 18, 2015 — Rated 10 out of 10 by Kaylee Coles Zerorez Salt Lake City
What do you like about our products and services?

I like that no harsh chemicals are used and that the carpet isn't soaking wet after cleaning.

Report a concern   November 18, 2015 — Rated 10 out of 10 by Jo Sudweeks Zerorez Salt Lake City
What do you like about our products and services?

Your representatives were friendly and considerate. I like the fact that you use no harmful chemicals and I like your warrantee on the protectorate. I was able to get service promptly.

Report a concern   November 18, 2015 — Rated 10 out of 10 by J.U. Zerorez Salt Lake City
What do you like about our products and services?

We have used your services several times and find that we really like the work that is done and how well the carpets look. The service guys are hardworking and dependable.
Keep up the great work.

Report a concern   November 18, 2015 — Rated 0 out of 10 by B.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpet smells and although I did have pet stains treats they never smelled before. The smell is only in one of the rooms treated. When I called to have it fixed I was told it could only be fixed at my cost a week later!

Report a concern   November 18, 2015 — Rated 10 out of 10 by Lezli Matthews Zerorez Salt Lake City
What do you like about our products and services?

The service we had on November 16 was excellent. We especially appreciated the tech explaining and teaching how the products worked on our carpet and tile, suggestions for how to keep them newer looking, how we could combine services to get a better price on what we need next time. He was so knowledgable ! We really enjoyed talking to him.

Report a concern   November 18, 2015 — Rated 10 out of 10 by T.E. Zerorez Salt Lake City
What do you like about our products and services?

No residue or soapy feel left behind.

Report a concern   November 17, 2015 — Rated 8 out of 10 by B.G. Zerorez Salt Lake City
What could we do to improve?

Start telling the truth about how long it will actually take your carpets to dry. I think this is the fourth time we've used you, and every time, the technician says it will take 4 to 6 hours for the carpets to dry. Well, our carpets have always taken more than 20 hours to dry. This is just a little thing and I'm not upset, but I would appreciate it if we were given a more realistic time estimate.

Report a concern   November 17, 2015 — Rated 9 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed by your team as they were very professional and did a superb cleaning of my carpet.

Report a concern   November 17, 2015 — Rated 10 out of 10 by A.N. Zerorez Salt Lake City
What do you like about our products and services?

Gets carpet very clean and dries very quickly. Very kind technicians ( James and Dalton ) and very informative. Thank you!

Report a concern   November 17, 2015 — Rated 9 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

I had a problem area and the technician spoke open and honestly about what the expected results may be.

Report a concern   November 17, 2015 — Rated 10 out of 10 by Chris Washburn Zerorez Salt Lake City
What do you like about our products and services?

The cleaner (Fernando?) was very thorough and courteous. Did a great job!

Report a concern   November 17, 2015 — Rated 9 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

The price and the efficient and courteous service.

The young man who did my carpets, Fernando, went the extra mile and cleaned a spot on the carpet inside the door of a room I was not having cleaned without me asking him to. It was a very pleasant surprise. Thank you very much.

Report a concern   November 17, 2015 — Rated 10 out of 10 by A.N. Zerorez Salt Lake City
What do you like about our products and services?

The service rep that cleaned our carpets was on time and professional. He noted that the couch was probably a natural fiber. He said he would send another staff member out, but looking in my file about the reupholstry protectant that was used on my couch, I needed to stay with the company that did the work to keep my warranty. I'm glad your rep was honest in questioning the fabric used on my couch. Sure didn't want it ruined, if there was a question. I appreciate that. Thanks.

Report a concern   November 17, 2015 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

Chemical free

Report a concern   November 17, 2015 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

I love your approach to cleaning without leaving chemicals in my carpet but that alone wouldn't bring me back time and time again. It is the customer service (and especially the technician) that is the reason I decide to return or not to return. ALEX was a fantastic technician! He listened to me and worked hard to be sure I was happy and satisfied.

Report a concern   November 17, 2015 — Rated 9 out of 10 by B.T. Zerorez Salt Lake City
What do you like about our products and services?

My mother was very very happy with whom ever you sent over the second time, he did a wonderful job and did everything that my mom requested! The carpet was not wet for long. I personally saw it for myself today, it was a lot cleaner! She was very happy, she was a little concerned with having to wet of carpet for my father but they dried very quickly! The reason I chose you guys is because I had seen someone house that your company had cleaned. I see that a lot of it realize on the technician I would like you to tell me his name for further cleanings. He was great! Thank you Name removed

Report a concern   November 17, 2015 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

Your products were environmentally safe, very, very effective and state of the art. The service technicians were so professional in manners, appearance and very friendly. They "walked" me through each step of the carpet cleaning process, which I had never experienced, beginning to end, demonstrating the unique and different method of cleaning with just water. The techs even parked on the street as to not get oil in the driveway. The use of "booties" to help keep the floors clean as possibly was also impressive. I had never seen the protective covers they used on the corners of the walls, so the hoses and cords would not be scratched. I was totally 200% satisfied and happy with the entire experience!

Report a concern   November 16, 2015 — Rated 8 out of 10 by M.C.K. Zerorez Salt Lake City
What could we do to improve?

Did a good job thank you

Report a concern   November 16, 2015 — Rated 4 out of 10 by C.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was not happy with the pet treatment. I did not take the smell out. That is why I chose you

Report a concern   November 16, 2015 — Rated 9 out of 10 by Julia/Geoff Pace Zerorez Salt Lake City
What do you like about our products and services?

It was quick and easy and Dalton was personable.

Report a concern   November 15, 2015 — Rated 10 out of 10 by L.T. Zerorez Salt Lake City
What do you like about our products and services?

On time, good job and happily & politely done by the worker.

Report a concern   November 15, 2015 — Rated 10 out of 10 by Laura Lee Anderson Zerorez Salt Lake City
What do you like about our products and services?

The carpets always look brand new and smell great. They are very efficient at getting out "mystery" stains and stains don't come back. They work quickly and carefully and have good answers to all of my questions.

Report a concern   November 15, 2015 — Rated 10 out of 10 by Bj VanderLinden Zerorez Salt Lake City
What do you like about our products and services?

Professionalism and description were great. Cleaning was fantastic.

Report a concern   November 15, 2015 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

I was very pleased with the way my carpets looked when they dried. The stains were gone and even though my stairs were pretty worn, they looked better as well. The service technician was polite and very knowledgeable.

Report a concern   November 15, 2015 — Rated 10 out of 10 by Mindy Walters Zerorez Salt Lake City
What do you like about our products and services?

Love how clean my grout is now

Report a concern   November 15, 2015 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

Great cleaning job! Super nice, clean cut technician! Quick service! I called for an appointment Thursday and by Friday my carpets were clean!


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