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based on 33962 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good smell of cleaning materials used, friendly and prompt technicians, received courtesy calls.
Employee was great. Nice attitude. Carpets look great
Prompt, Courteous technician, not pushy, fantastic results for old and worn carpets! (can't expect like new, but they look so much better)
My service with Ricardo was super. He came to reclean two areas that were not clean from the previous cleaning and got it all clean and was very helpful. This time he took three wool area rugs and they came back like new. I will ask for Ricardo every ime.
Was not real happy with the scheduling process. Couldn't get a commitment on the time of day until later but needed to know sooner in order to schedule other things in my week. Then when you called to let me know the time, it was not the time I requested and we had to reschedule and then still got several calls from you to finally get it right.
The cleaning part of it was fine and we were happy with the cleaning results, but not the scheduling. Definitely needs to be improved.
Job well done. A spot one the basement carpet did not come out
Professional/ thorough
The technician should have taken more time and gone over the high traffic spots 2-3 more times the FIRST TIME he was here. Also, the pet areas should have been treated better and cleaned better (you can still smell the urine).
I asked the technician about the dirty traffic areas when he was here and he told me it was matted/worn carpet. I was dissapointed that they didn't come cleaner. After he left I took a clean white towel and wiped over the areas and the towel was filthy!! So I called the office and they told me they would have him come back out. Several hours later I called the technician to see when he was coming and he hadn't even been called by the office yet, so I called the office again and asked when he was coming!! The office finally called me back with a timeframe and the technician came back out and cleaned my carpet again. I understand things happen sometimes, but I feel it could have been handled by the office the first time I called!!
They did a great job on my carpet. They got a stain area out that had been there a long time.
The tech was real good also come in went right to work and did a great job I have already recommend them to two friends.
Thanks again
We have used you for years. The past couple times have not been as top as others. The first time several months ago the tech some how got ink on my carpet. The hot water made it spread like crazy. He said there was nothing he could do and gave me a bottle of cleaner. Luckily it was at the landing on the bottom of the stairs and not so noticeable. After much vinegar, baking soda, your cleaning stuff and LOTS of scrubbing I got lots of it out
This time the tech was quick which was nice but I felt like there were spots that should have come clean. Maybe the lighting just wasn't good and he didn't notice them. I will give it one more try. I like your process but feel like sometimes things are a little sloppy.
How quickly the job was done, and the result of the cleaning.
Always very pleased with the service and the outcome! Have been a customer for many years!
Always on time, always courteous, always an excellent result
no soaps, professional technician
Very friendly and good hard tech
The technicians did a great job, they were clean cut professional guys, who were very patient with our busy office
The technician was professional and thorough. I thought he did a wonderful job. Everything looked so clean and smelled fresh. I was so surprised that he was able to resurrect some carpet that I didn't think would ever look good again.
I am frustrated however with the "upsell." I thought I would be out the door for under $300 and ended up accepting the permanent protectant that was outrageously expensive and regretted it after he left. I'm sure it's a good product but I spent almost $900! That was not in the budget and I shouldn't have accepted, no matter how good the product. It's my own fault, I guess.
Please send me a statement. I have no idea what you charged me for each room.
thank you.
My carpet looks great and I was very impressed with Austin, my technician.
No chemicals or residue.
On time, professional, great job, carpets look great.
drys relatively quickly and professionalism.
So clean, my microfiber couches look new again!
I liked the fact there aren't chemicals used on the carpet. My carpet and tile look great! The workers were really nice!
Don't use a lot of chemicals
- My day was interrupted several times with phone calls updating me on when the technician would arrive. I'd prefer they just set an appointment and keep it.
- The technician arrived three hours later than expected.
- There were still large stains on the carpet.
- The filing cabinet upholstery wasn't thoroughly cleaned (the edges don't look like they had been scrubbed at all).
- Most of the chairs don't look any better than they did before getting cleaned.
- The technician spilled cleaning fluid over a large portion of the rug.
- We waited around about a half hour after work hours for the technician to finish.
- The carpets weren't dry by morning.
- Our coupon wasn't accepted. We were told it wasn't valid for commercial jobs, which isn't explained anywhere on the coupon.
- We just don't feel like the carpet, chairs and cabinets are much cleaner than they were before.
What can you do to make things right? No idea. At this point we've moved all of the furniture back into the work area. Carpet cleaners are so frustrating because you are all so hit-and-miss (mostly miss). I'd love to find a reliable carpet cleaner.
The bathroom tile cleaning was great.
I have your services for close to a decade and have always appreciated the level of quality. The time before the last cleaning I was not at all happy with the level of the cleaning. It looked like he just used straight water. My next cleaning I use a competitor and it looked better, but became soiled much quicker. I return to Zerorez and was pleased. Your agent and his trainee did a professional job all the way around and I am pleased. Thank you!
Nice.
Fast, friendly and effective. Looks great, thanks!