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based on 33477 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Communication is a major problem Too many layers "Oh you're a business we need to have you talk to someone else". Someone else is not available So I leave a message They call but I'm not available. I then call them back and no one is available I get a return call from somebody in the personal carpet but not business carpet Area. Am I dealing with the IRS? I get emails from one person and phone calls for another person and visits from another person. BUT the boys who did the cleaning were great. Frustrating, good but not great end results.
My carpet has never been cleaned this well before! :)
The young men who came to clean our furnace vents were on time, courteous, hard working, polite - just the type of people you are comfortable having in your home. We are delighted with the results also. There is less dust in our home and air smells fresher.
When the cleaning is done right the carpet is clean. When it is NOT done right you come redo it right!
I had a great experience with Zerorez. The customer service is amazing. You get phone calls back and forth to confirm appointments. The young man that cleaned my carpet was so helpful and did a great job. He went back to clean an area one more time that I asked him to. I really like that my carpets were not buffed. The machine that they use has a brush like a vacuum, and the cleaning is done only with hot water. I could not smell one chemical in my home. I would sure use this company again.
You don't use soap. There's no strong smell from cleaning.
That when the carpets are drying, there is no sticky feeling...just clean.
Tile cleaning is the best. Carpets are great as well.
Dependability
Ever since first using zerorez, I have been very impressed with the cleaning,k your servicemen, and the efficient, timely manner of being on time, and completing their work to my satisfaction.
Connor was the last serviceman to come to my house...I would give him a #10!
Name removed
The carpet looks great. Ricardo did a good job.
Very reliable, on time. The carpet cleaning is very good and dries quickly. Isaih is a great representative of the company!
Fast and efficient. Process worked fairly well.
Your tech was on time, did the job well.
No chemical after smell, clean feeling carpet, dries fast, feel good that my carpet and couches aren't being damaged.
I like the fact that every time he went outside and came back in, he put on clean show covers.
We had not heard anything about the new protective spray until he was half way through cleaning our home. We knew about the Scotch Guard spray, but not the new one. I wish we had known something about it, as well as the cost before he came.
Professional carpet cleaner and explained what he was doing. Very nice. Very clean carpets with no chemicals!
The carpet stays clean much longer with Zerorez because of their special cleaning method. The service was great. The team came early and cleaned thoroughly and carefully.
It just looks great.
I had a wonderful experience! Isaias was my technician and he was very professional and provided me with a high quality job.
He left me with his business card and I have already had several friends and neighbors that I have referred to Zerorez just since he was here on Wed.
I really liked that you reached out to collect feedback and when you discovered that something didn't go right in the first visit, you did what you could to fix it. I really appreciate the excellent service and customer care. Thank you.
I had to put fans in two of my rooms to dry out the carpet. I'm lucky that the waves that formed in the carpet have disappeared.
Quick and great service.
Quick and you do a great job!
My carpets are beautiful!! Thank you very much! Ryan was my technician and was so knowledgable and explained so well how zerorez works and answered all my questions masterfully. Thank you for your services and I definitely will call again.
Always looks great!
Your product is great, but your service guys are better
Professional demeanor of Ricardo! Very kind.
It is great that you do not use chemicals to clean my carpets. Your representative, Angelo, worked hard and communicated well with me.
Professional, affordable, and effective.