What our clients think of us!

I really appreciate that Zerorez is a "Green" carpet cleaning solution. My carpets looks great. The service technician was polite, knowledgeable and confident. I really appreciated how fast my carpets dried. I will definitely use Zerorez again in the future.

Price

I like that there isn't a lot of residue left in my carpet.

My carpets look very clean and the technician was very polite and thorough!&

Chemical free and fast service

Quickness of performing the work requested and the care in which it was done.

The service technician was great very professional and answered all my questions. I was looking at the carpet today however and most of the stains reappeared so I'm unhappy about that.

My carpet took over a day to dry and the commercials all say that the carpet is supposed to feel soft when it is done and mine feels crunchy like a regular carpet cleaning. The technician also leaked oil onto our driveway.

I paid $295.00 for the tile to be cleaned and the grout sealed on Monday. Now I have a large (3 or 4 inch by 1 inch)gouge in our master bath door frame. The chunk of wood knocked out is large enough for the technician to have seen it, removed it and not told us about the incident. It must have been made by the large tile cleaning machine or the large floor dryer. Our house is only 10 years old and we did not have the damaged door frame before Zerorez entered our home. Now we have to figure out how to repair the damage.

Excellent service and products. The pet stain was removed and our chair looks like brand new.

Very professional and super kind service folks! We've used Zerorez for all our carpet cleanings and we've never been disappointed!

They did a great job and o love the finished product.

1. I called and explained the size of the home 1400 sq feet, the number of bedrooms (4), and there were stairs going to the basement, and was quoted a price of $129.00. The kid that showed up to clean the carpets told me that the stairs and living and family rooms were not included so the price jumped to $219.00. Needless to say, I was surprised at the increase and wondered why I was paying nearly twice the price of the original quote.
2.I was scheduled to have the carpets cleaned at my rental house on Monday, January 18, 2016, but received a phone message that zerorez had overbooked Monday. This caused me to have to change my entire schedule around (sleeping pattern, radon test, work training) to accommodate you folks, the pay twice as much.

Our carpet looks and feels great. Your employees are concerned about meeting my needs and offer and explain services that are helpful.

Seemed to clean really well. Professional guys did the work and a good job.

You called and set an appointment and were there not only on time, but early. Your workers were pRofessional

My carpet looks great. It doesn't look too worked on. I really enjoyed Austin, the cleaner.

Quality and Juan is great.

A little late getting to my house but did a very good job once thay got here.

I loved the end result don't get me wrong. To be honest I was only dissapointed in the method of measuring rooms and prices. On the phone I said three rooms and two halls. I understood there would be a water fee and total I was estimated $124. I found that fair. Two rooms were full of furniture that wouldn't be moved and one room was fairly empty. I am almost sure I wasn't made aware of the "room" dimension requirements and oversized room fees. I read my advice on the email about having things vacuumed and that there would be fees to move furniture and thought I had my bases covered. After my technician measures and told me he'd charge twice for an oversized room I was surprised and then looked at the ***at the bottom of my email to then be informed about dimensions, oversiz fees and that rooms are the same price regardless of how much furniture is in the room. This would have been really great to be informed about on the phone so that I wasn't surprised. Again this may have been covered in my phone consultation, and the technician told me it should have, but I'm pretty sure it was missed
I really loved the kindness of all representatives and the thorough job executed on the carpets. I did feel I'd share this because I wasn't thrilled at the qualm of price and fees and that made me less willing to recommend it to friends and family.

I will be mailing you a letter that details my dissatisfaction with Zerorez.

Professional and experienced technicians. Enjoyed our last experience as they were able to get a makeup stain out that I was worried about. Always friendly.

The men you sent to clean the carpets were great and the carpets looked about as good as I could have hoped for. I did purchase the upsell of the stain guard, but I haven't been back to the home since the day of the cleaning and consequently I don't have an opinion of how the cleaning will hold up. I am hopeful.

Service

Quick and efficient. I was asked many times if I had any questions for my technician. He made sure I was satisfied with every area he cleaned, (one couch and carpet in three rooms), before moving on to the next area. He was very polite and answered my questions knowledgably. My couch looks brand new and my carpets look great!

Friendly people

The carpet looks brand new. The service was great. Communication was really good. Calls were made to me on exact time that they would be coming.

I was told by technician that I would be emailed a receipt and a 7 year guarantee for the protectant put down in the living room. I received neither and am still waiting.

The technician was professional and obviously very experienced. He was able to make a very trafficked carpet area look like new. We are very impressed by the product and service!

I like the whole concept of cleaning with water.