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based on 33962 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service technician was very friendly and helpful. He went the extra mile to do a good job. I always find good service with zerorez
Biggest beef is not willing or not allowed to assist in moving furniture. Small movements like couches.
Excellent service! Prompt, thorough. He really went the extra mile.
Good service, effective cleaning
Kind, friendly, thorough service rep. Good job.
I wasn't necessarily disappointed. The technician was really nice and professional.
Customer service. Fast and efficient
No chemicals used or soap. Dried in a good amount of time. Technicians were efficient and friendly. Carpet looks great!
The stains came out of my carpets and are bright again. The ones who came to clean the carpets were knowledgeable did an excellent job,
Our carpets look,very nice and the young men who came were polite and careful.
fast and effective
I was very happy that your representative called me back today and made things right. That meant a lot to me, and I will recommend you to my friends.
When there is a special going on I should not have to ask for it. I was charged $50 per room when on the radio the same day it was advertised at $25per.
Straight forward. The technician reviewed everything with me and was sure I understood what to expect.
I like how clean my carpets are after a zerorez cleaning. They feel brand new!
I appreciate the good technicians and willingness to make sure we are pleased and happy with the service we receive
The quality of the work and the excellent young man you sent to do the work. He was extremely professional in every way, and he was able to answer my many questions with patience and a smile.
I called on a Friday and got an apt on Monday. Awesome. I was given several updates for when the technician would arrive. Technician was educated and educated me. He was efficient and professional. Our carpets look awesome - exceeded my expectations. Will definitely use zerorez again. Thank you!
The technicians that have worked at my home have been especially friendly, helpful, and efficient.
Personable and professional techs . Great communication.
Courteous and efficient technician, couches and carpets look great.
I have loved the carpet cleaning you have done for me in the past. But I was really disappointed with the tile cleaning. Parts of the tile was left uncleaned. A piece of my grout was chipped out by my carpet. A small price of wood was chipped off my bathroom cabinet. I didn't notice any of this until after the tech left. When the tech told my I would have to seal the grout again, I knew because of a back injury, that my back wouldn't hold up to the task. So I reluctantly decided to pay to have him seal it for me. When he told me he was finished, I was surprised that the tile looked badly. He told me after a couple of hours, I would have to mop up the overspray. So after a good two hours of hand mopping and drying by crawling around on the hard tile floor, and changing out buckets of hot water, the tile finally looked good. My husband was angry and couldn't believe I paid over $400 for all of this.
To top it all off, after the tech left, I noticed what I thought were large water spots on my carpet next to my front entrance. Turns out it didn't go away when I tried to dry it. It may have been sealant, I was finally able to scrub it away. Like I said, I have really liked the carpet cleaning you have done for me. But this was a nightmare. I went to bed in tears, and pain. Cher Christoffersen.
They did a fabulous job that I have not see on with other companies. The tachnicianswere very knowledgeable and easy to talk to.
Price is good! End product is awesome and technicians were FANTASTIC ! Juan took time to explain procedure and suggestions! Very efficient and professional. Thx Juan & Lisa ! Great Team !!!!
Absolutely everything. Great service tech,great products. I am blown away at such a great service. Give the tech a raise! ! He was very thorough in the cleaning and sharing his knowledge. Your company is simply the best. The competition doesn't have a chance
Awesome service and carpets look great!
not alot of chemicals
tile floor and grout looked excellent, like new, thou 20 years + in age. Worker did great.
Zerorez does a good job. They left my carpets looking great.
The man from Zerorez was extremely polite and careful with protecting my home. The carpets came very clean and it was done so quickly. He put those orange corner guards near where he was working so as not to scratch or splash on the corners, stair posts etc. He wore slippers over his shoes so as not to track dirt in. I like the "no chemical" idea that Zerorez uses. He answered my questions and let me know of protectants or sealants for carpets. Very personable.