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based on 33485 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honesty and quick dry time with cleaner results that last longer.
The technician was really nice and punctual, I just expected my carpets to get more clean. He said the areas are just "worn", but to me there's a definite difference between the areas I can tell are "worn" and areas that just seem like they're still dirty. Overall, most of the carpet got clean, but there is one major area that seems still dirty to me. The carpet still feels a little stiff and grimy to me.
The person that came to my home was very pleasant and helpful.
The men who cleaned and deodorized the carpets did an excellent job. I was just shocked at the cost!
Seems to clean well and looks great. Excellent service
Your price is fair, the technicians are knowledgeable and they get my carpet really clean.
The young man who cleaned my carpet was very curtious and hard working. He listened to my needs and concerns, and worked hard. I was impressed with how clean my carpet came out. Thank you, I will for sure be using you again!!!!!!
my carpets look great and i like the protector product that you recommend. I've never had it before so I hope it works the way it was said to.
The representative who scheduled my appointment was extremely helpful and kind. The technician who did the cleaning was helpful with my questions and knowledgeable about the process. We are 2 weeks out and the carpets look great. Thanks very much!
The technician was very thorough.
Arrival time was a lot latter than what was expected.
Our technician, Juan L, was great and the areas looked even better than we expected them to due to the heavy traffic area stains. Thank you!!
The Tech was very easy to work with. He explained everything and got right to work. He did a great job.
Good explanation of services, very clean and professionally done, carpets look beautiful
Excellent cleaning! I could see a real difference in the "before and after" in each room. My carpets look and feel clean! Thank you!
Workers are always professional and the results always exceed expectations -- clean carpets that dry quickly with no crunchy residue.
If going over the carpet does not get it clean the first time,please try again. No dirty carpet can be perfect again but the technician should do all they can to get it clean. If that requires an upsell, then do so. Just be transparent in the cost.
My carpets and grout are the cleanest they have ever been! My son has severe allergies and asthma, so I worry that chemical cleaners will cause him difficulty. He had no problems after Zerorez was in our home, and has even seemed to have fewer problems since the carpets are so much cleaner!
The team who did my carpet did a great job and listened
To Concerns.
Good, reliable, friendly service. Always do a great job.
GEts my carpets clean and your serviceman was very nice and well informed
Very friendly, professional. You always want to please and do a complete job.
Thank you for sending someone out to help clean up the previous issue.There were a couple of things about the visit that I found unsettling however. First, I was told that the tech being sent out was a "team lead". If this gentleman was a team lead, he was not aware of it when I asked him..
Second, The tech brought in a flashlight, and when looking at the white spots which cover most of the walls surrounding the areas we previously had cleaned, and is also much of our furniture, he said that since we had only lived in the house two years, the previous owner likely had the carpets cleaned, and it was soap from whoever they had called before we moved in.. The problem there is that the house is only two years old, and we have been the only occupants. This is also the first time having the carpets cleaned. When informed of this, he looked closer and scraped some of it off the wall with his fingernail. It was then he said that it was likely "hard water" and that the machine was wither being run too hot, or the previous technician was going to fast.
He was unable to clean the spots, which we are STILL cleaning up nearly a month later. He was also unable to clean all the oil off my driveway.
I'm not sure where we go from here, other than to say I was genuinely excited about using your company and feel that the experience was extremely disappointing.
If you would like to have a Manager call me, feel free to have them call Phone number removed and ask for Jon.
I love how your associate explained the process of cleaning the carpet.
spot removing. Your employee was outstanding.
The representative/technician who came to our house, Ryan (?) was an agreeable young man. He literally walked through our areas of concern with us, gave us his insight and then got to work. He did an excellent job and was quick as well as excellent at his service. We'd like the option of choosing him every time (=
Your technician needed to slow down.He was speedily trying to finish the job and damaged my walls and missed areas of my carpet.
Service man was top notch. He worked on difficult areas to produce very good results.
A main traffic area in the family room did not get as clean as when I have had other steam cleaning companies clean the carpets. The living room carpet looked nice but the carpet was not very dirty. The technician was very friendly and respectful.
Loved the results of the cleaning of my carpet. Loved the clean smell. The customer service from the initial phone call to the reminder call to the technician who came to my home was outstanding.