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based on 33962 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy who came into my house was knowledgeable and very polite. Seemed like a regular chap and not a pushy salesman. The carpets looked fantastic afterwards also.
Timely arrival.
Excellent cleaning.
The care shown for our home and furnishings. (hose damage precautions, footies)
BTW - I never received the promised email receipt!
Technician did a good job. Communicated well. Results were really good.
All of the representatives I spoke to at Zerorez were professional, and did what they said they would do. The guy who did the actual cleaning let me know when he was going to be there, showed up on time, and did a great job.
I feel confident about the lack of chemicals and perfumes to clean my carpets. Roy did a super job and I am very happy with the result. thank you
THE TECHNICIAN WAS FRIENDLY AND INFORMATIVE
stains left, cleaning marks all over
The carpet and stone tiles look good. Professional service.
Friendly and accommodating customer service. Even though it clearly wasn't the normal way of doing things, they let me drop off my rugs at their office while I was moving from one house to the other. They cleaned them, then dropped them off at my new house.
Great customer service. Technician was on time and courteous.
Friendly and great technicians.
My carpet was wet for 10 hours; I vacuumed after the cleaning and was surprised at the volume of what I picked up. Is this normal to pick up dirt after the cleaning?
Great service and my carpet looks amazing! Thank you so much!
The tile is beautiful where it was cleaned. Under the dishwasher, corners, under the cupboards is dirty. You are coming back to make it right.
Quality work and results with very friendly and professional service.
Friendly, courteous tech. Explained everything well. Treatment did wonders for our carpet.
I like how clean our carpets get and how long they stay clean.
I like the results- my carpets look like new again.
Friendly technician, fast work, carpet looks great.
I love the way my carpets look. They are so clean.
Your employees were very courteous and professional. They did an excellent job in good time. The only thing that wasn't 100% was that under the cabinets where they hang over the baseboard, the grout didn't get clean. That would be my only suggestion to make your service better. Maybe it's because the piece of equipment they use can't reach under the cabinet to the baseboard, I'm not sure. I was very pleased with everything else about your carpet cleaning service.
the cleanliness, the result the quickness of drying...I just like everything about it I think this is about my 6th or 7th time using.
thank you
There were a few spots that were not completely removed. The spots were small so I hand washed them.
My carpet feels like new again. Not crunchy and stiff. The guy who came and cleaned our carpet did an excellent job explaining each step that he did and why he was doing it. Way better experience than the first time.
Everything about the experience was great! The customer service rep was clear on the phone regarding the process. The technician, Ricardo, was very professional, punctual, and very polite! He was very thorough and answered any questions I had. We had throw up smell that we were trying to get rid of and we are so happy that the smell is finally gone! We will definitely use your company again as well as recommend you to our friends and family.
We liked the service and the technician did a good job. However, I notices some spots (about 4x8") on our driveway. I thought they might just have been water but they are acting more like oil-type substances and didn't dry up. I think the kitty litter I put on will take care of it (it does when people's cars leak)so I think it'll be okay but maybe check to be sure there's not a leak that could damage your equipment. Thanks
Allow to request a time slot instead of waiting 2 days to find out what Zero Rez decides.
The finished project. My carpets look like new!
haven't used other services so I can't compare- seemed to be a nice safe way to clean a carpet. technician was clean and friendly rug seems clean - with a truck mounted vacuum one can't tell how dirty the water is after sucking it up. dried fast hope the protectant is as good as advertised f
I loved that when I was unsatisfied with the job, you were willing to come back and make things right! After the second cleaning I understood why people RAVE about Zerorez. Wonderful job! I will definitely call again and ask for Derek and Angelo. They did a fabulous job!