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based on 33962 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
prosfessional, polite, good product.
Your representative knew his product, he was thoughtful, careful, efficient, liked his work. Quickly he developed a trusting relationship with his customer.
They offered quiet cleaners didn't have to use fans and didn't use chemicals. I like the quick efficient way that the rep and call center worked together.
Easy to schedule and on time and very clean energetic boy that the job
The pricing isn't especially attractive. Even with the advertised "special" of $25 per room, my bottom line was just the same as last year when I had it done at full price. I'm sure I could have gotten the cleaning done cheaper, but I've used you before, and I'm a creature of habit.
The technicians have always been friendly and knowledgeable. I feel like they really care about doing the best job possible.
They are the best. Your service is exce
I was a little worried because Zerorez has some pretty bad Google reviews, but Roy Alltop did an amazing job! I could tell that he enjoys and takes pride in his work. My carpets look and feel amazing.
My carpet has bubbles in it. Also, my furnace sounds like it is spinning down when it shuts off after I had my vents cleaned. Why?
You do a great job.
The technician,Rees, was very professional, informative and courteous. My carpet is older, but Rees was able to efficiently clean them.
My service man was very knowledgeable and hard working. I already have recommended your co.
I like everything about your services and products.
Mostly I like your technician Isaias. He amazingly hardworking and so easy to work with. The products seem pretty good. My rug is cleaner than it was before but staining is still apparent. However, I am confident that Isaias has gotten it as clean as it will ever come, so I am happy with the outcome. I will always come back as long as Isaias is this with you. Thank you Isaias! I really appreciate how well you have taken care of me and my rug. I know it is a hard one to clean!
Trustworthy people are employed at Zerorez. They care about your carpet and do a great cleaning every time. I will certainly use them again.
Very thorough. Very polite and helpful. I was extremely pleased.
A friendly technician, soft carpet and a clean couch!
professional, prompt, friendly service
The technician was very friendly, knowledgable, and thorough. In spite of his best efforts, I was not satisfied with the way our two sofas turned out. I have called and scheduled a follow-up visit for next week.
My carpets, tile floors and granite showers/countertops have never looked better. Zerorez is consistently a great value, the technicians are professional and personable, and unlike other companies, they don't pressure me into other services, they just let me know what is available for future visits. Ricardo Fernandez is exceptional, extremely detail oriented, and deserves a huge raise! At least a pat on the back and recognition for a job well done. I'm a very pleased customer.
I was impressed with our total experience. Knowledgeable employee and beautiful carpets.
Pet stain and odor was still there. I felt that the $50.00 extra was unreasonable and I was not told at the time that it was not guaranteed.
We were told that they would be there at 11:00 am for our cleaning. They didn't call us or anything to let us know that they were going to be late, we had to call them to make sure that they were still coming. They showed up 2 hours later than what we scheduled.
the technician that came was very helpful in pointing out problem spots
Everything looks good.
Clean, fast, friendly, on-time.
Our carpet looks the best it has looked in years. Your service technicians spent extra time and energy making sure the traffic patterns were as clean as possible. We are so pleased!
On our last cleaning, stains on the top of a cedar chest were supposed to be cleaned, but were not.
Very competent, efficient and personable techs who did a great job with our floors.

customer services, on-time, respect and friendly