Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2016 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

That you use water and not soap so that my carpet doesn't attract dirt.

Report a concern   October 6, 2016 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

The carpet cleaner was on time, professional, helpful and did a great job getting the stains out!!

Report a concern   October 6, 2016 — Rated 10 out of 10 by Emma Brown Zerorez Salt Lake City
What do you like about our products and services?

our rugs always look better when you clean them and your service men are very polite and good workers

Report a concern   October 6, 2016 — Rated 10 out of 10 by J.D. Zerorez Salt Lake City
What do you like about our products and services?

Technician was thorough and friendly. Explained things well. Did a great job. Works well on pet stains.

Report a concern   October 6, 2016 — Rated 8 out of 10 by P.B. Zerorez Salt Lake City
What could we do to improve?

The service was thorough and polite---maybe before they put stuff away it would be nice if they checked to see if you need anything else done...

Report a concern   October 6, 2016 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

The results were great. My carpets were clean and almost fluffy. My tile was fantastic. Great service. Thank you.

Report a concern   October 6, 2016 — Rated 10 out of 10 by Barbara Jones Zerorez Salt Lake City
What do you like about our products and services?

I like that I don't feel any crunching when I walk on the carpet after it was cleaned. It looked great and smelled wonderful.

Report a concern   October 6, 2016 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

I like how respectful the workers are about my home and space. They work quickly and efficiently.

Report a concern   October 6, 2016 — Rated 7 out of 10 by C.H. Zerorez Salt Lake City
What could we do to improve?

The sofa's streaked slightly. I was told it would take 2 hours to dry and it was wet overnight.
The carpet looks great. Thanks

Report a concern   October 6, 2016 — Rated 10 out of 10 by T.K. Zerorez Salt Lake City
What do you like about our products and services?

You do a good job and its a clean product

Report a concern   October 6, 2016 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Prompt service, your technician listened to our concerns.

Report a concern   October 5, 2016 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Love the call ahead by both the company and the driver. And the quality of work!

Report a concern   October 5, 2016 — Rated 3 out of 10 by D.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician was an hour late and didn't get the stain out of the family room carpet like he said he did. He was only here for a short time and I thought he should have stayed a little longer to get a better job done.

Report a concern   October 5, 2016 — Rated 10 out of 10 by Selina Hadfield Zerorez Salt Lake City
What do you like about our products and services?

No harsh chemicals and fast drying time!

Report a concern   October 5, 2016 — Rated 6 out of 10 by A.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpet cleaning price is great for rooms, everything else, crazy. I wanted to have my sectional cleaned, but $250?

Report a concern   October 5, 2016 — Rated 10 out of 10 by C.L. Zerorez Salt Lake City
What do you like about our products and services?

The service people are friendly and knowledgeable and my carpet was really clean afterwards.

Report a concern   October 5, 2016 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

No residue.

Report a concern   October 5, 2016 — Rated 8 out of 10 by R.T. Zerorez Salt Lake City
What could we do to improve?

This was our first-ever carpet cleaning experience. I think I had unrealistic expectations. I fully expected our carpet to be a pretty blue again. Instead, I can tell that it is a LOT cleaner than it was, but I can still tell the difference between the traffic areas and non-traffic areas.

Report a concern   October 5, 2016 — Rated 8 out of 10 by R.C. Zerorez Salt Lake City
What could we do to improve?

Did great job in bedroom the front room left streaky and uneven

Report a concern   October 5, 2016 — Rated 5 out of 10 by F.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

After the rug was completely dry, the bedroom rug was left showing cleaning marks where it was cleaned but was still dirty.

Report a concern   October 5, 2016 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

Upon my request, ZeroRez came back a second time at no charge to be sure everything met my standard. I had one of my rooms treated for pet problems. I could still smell a faint odor after it dried. They came back without hesitation and cleaned the area again. Now there is no odor and I'm not disgusted when I go in there.

Report a concern   October 5, 2016 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

Came on time. Professional. Friendly. Careful with household goods and furniture. Very Clean Carpets when finished. Thanks!

Report a concern   October 4, 2016 — Rated 10 out of 10 by Jennifer Madsen Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great and my technician did a fabulous job!

Report a concern   October 4, 2016 — Rated 10 out of 10 by Carolyn Stock Zerorez Salt Lake City
What do you like about our products and services?

I have used Zerorez on multiple occasions and have always been satisfied with the results.

Report a concern   October 4, 2016 — Rated 8 out of 10 by S.B. Zerorez Salt Lake City
What could we do to improve?

Lowe price.

Report a concern   October 4, 2016 — Rated 10 out of 10 by Linda Kennedy Zerorez Salt Lake City
What do you like about our products and services?

I have had good experiences with you. When I am dissatisfied,which is not often, you make it right.

Report a concern   October 4, 2016 — Rated 7 out of 10 by L.H. Zerorez Salt Lake City
What could we do to improve?

It is overly pricey

Report a concern   October 4, 2016 — Rated 10 out of 10 by E.T. Zerorez Salt Lake City
What do you like about our products and services?

Your Technician was extremely knowledgeable and completely explained what I should expect from the service. He was smart and fast. I would totally recommend your company again. Too bad you can't take tips anymore. I offered him $15, because he was extremely professional and he informed me that it was against the company policy

Report a concern   October 4, 2016 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great and dry quickly!

Report a concern   October 4, 2016 — Rated 5 out of 10 by P.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

First of all technician was awesome!!!!!!! He did a great job!!!! But I was not happy with end result if your product. Where there were dirt spots I now have spits with a hint of yellow and red. Also my quote and what I paid were about $49 different. The older gentleman who gave me my bid said the stairs counted as 1 area..... and that the landing was free. Turns out you charge $60 for stairs and $15 for landing. I don't like being mislead like that! So again the young man who came was prompt, super polite....and did his very best. Not any problem with him, problems is misquote and product.


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