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based on 33767 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was great, the dry time was just what I was told. They listened to me, and then went above and beyond what I was expecting. The only thing that I was unhappy about was I had made the appointment online and said what I wanted cleaned, but when he got to my house and we went through the areas, the rug wasn't on there, so it ended up being more money then I thought it was going to be. Other then that, it was a great experience.
Very thorough. Explains all that he did and why. Personable.
Ryan went above and beyond. Great in every way!
Very professional and personal staff. The senior technician was very knowledgeable and wanted to provide me the best solution for my needs. Both technicians were very polite and friendly and did an excellent job of removing my cat urine problem.
I'm confident that it is safe for my cat to walk on the carpet as soon as the technician leaves.
The technician I had was very helpful and provided good education for the future care of my carpets.
Ok. No residue!
cleaning looks great, good communication, quick and easy
I liked the way Juan,my tech,explained everythingabout the process.Told me of all optipns available tp me.Strongly recommended to only wear "house shoes",like slippers,in the house. To purchase an indoor rug so i and guests can wipe our shoes.The carpet did take over 12 hours to completely dry,but no big deal on that one.I do plan on your company clean my kitchen and bathroom tiles.Excellent service at a reasonable price.
trafic areas not clean need for you to make time to come this friday afternoon to do over again because we want to put our home for sale the longer we wait the price on the new home keeps going up we need your help really soon you can do a great job you have done it before thanks for your help First name removed w Last name removed
The man who cleaned - Jimmy was polite and listened to what was important to me. He did an outstanding job on our carpets! They were very dirty and now they are very clean.6
Very professional business!
consistent and reliable. That's why we call you twice a year
Great products and excellent customer service
I felt the service provided was over priced. I paid extra for pet stain removal. After the carpet dried, I still have the stains.
Good job!
Arrive on time They were 3 hours late
Carpets look good even though they are old. Also Brian was great and made sure we were pleases!!
They seem to clean the carpet very well. The workers know what they are doing, very polite, and make you feel important.
Technician was on time, efficient and did a great job cleaning the carpet. He was able to remove several spots that were not removed by previous cleaners.
The man who came to do the cleaning was very nice. He spent enough time for me to feel like the carpets were as clean as they could be. I have no prior experience with Zerorez, so cannot say whether the cleaning lasts any better than other carpet cleaning, but I am pleased with the results the day after, at least. I have a large house so it was expensive, but if it lasts, it was well worth it.
The carpet looks brand new after being cleaned. The two workers were great.
very clean carpets
Technician was great. Service was great. I like your story about zero residue.
Our technician was very professional and knowledgeable. I would recommend him and Zerorez to all of my friends. My carpet looks amazing!
The technicians were on time and were concerned about their service after they finished. The carpets look beautiful, even the hall where it was very dirty. We were very pleased with the whole experience. It only took about 4 hours for the carpet to dry which is a plus. Thank you for doing a great job.
The fact that it dries quickly snd that workers are efficient and friendly.
It's probably not your problem it's ours but the stain on our new carpet did not come out like we had hoped.
Quick dry time, they could give me a quote over the phone and stuck to it, I like the collecting good for the UT Food Bank.
The two reps that cleaned our carpet were very professional and did a great job! But I was disappointed that you coulldnt honor the 30% off since we had spent $500 just 13 months prior.