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based on 33504 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman that came to our house was polite, informative, and fast! No dark stains were left on 10 year old carpet! (And yes I have a dog!)
We were VERY pleased with the service Tim Webber gave us when he cleaned our carpets. He was very efficient and and kind. The carpets turned out BEAUTIFULLY.
Thank you Tim and Zerorez for the great job!
I like the results from cleaning and you always have polite people doing the work.
Clean
I have used Zerorez for years, so the same living room space that was always determined to be 1 room was now determined to be 2 rooms at an extra charge. I have a 2 1/2' x 8' runner piece of carpet that I had to choose between it or the carpet being cleaned. So I'm left with a 2 1/2' x 8' carpet that went uncleaned and the difference between the cleaned area and the spotted, uncleaned area is obvious. You couldn't clean an extra tiny space after spending just under $500! The parts of the stairs were cleaned that you walk on, but a couple of the stairs had stains on the part of the carpet that runs down each stair and it is at eye level and very noticeable.
I've always referred you to friends and family (I just did 2 weeks ago) and you've gotten a lot of business from me, but it is questionable if I will refer you in the future.
Time expectations
No harsh chemicals used
Super friendly and polite technician. He was very conscientious and did a fabulous job removing some stains we had in one room. Carpets look new again!
Scheduling an appointment was quick and easy. When the technician was going to be late the office called to notify me.
They did a great job and were very friendly and hopeful. I'll call this company again.
I like the pet care!! I also loved Fernando!! He needs a raise!! He was excellent!!
everything
Quick, courteous service, carpets are clean.
Tim was amazing I would ask for him next time
Clean and professional...always does a great job!
I thought the young man did an excellent job and my shower has never been so clean. He was very knowledgeable about what upholstery fabrics could be cleaned and what to do for carpet stains. He did a great job and was very helpful.
The cost seemed high for cleaning walk-way areas in small bedrooms. We were happy with the results, however.
It is really clean and beautiful when completed!
The technician was very professional and knowledgeable. He was thorough in his work and made our carpets look AMAZING. Thank You!!
Not a lot of chemicals. Dries fairly quickly.
It was efficient and thorough. So far looking good but it has only been a day. We were overcharged, but they quickly have worked to remedy that. I already referred my sister.
dries fast, no chemicals
Dodd a great job on the carpet and they came at the earlier end of our time window. They also we're able to find an earlier day and reschedule with us multiple times.
I really like how clean my carpets get after a Zerorez cleaning. They always look and feel new again. I also like that all prices are up front, no hidden fees.
I liked that his shadow emits a shape that reminds us of a panda bear...
Great service and informative employees!
The friendliness of the representative and how helpful he was
I don't get dirty spots after cleaning.
Jonah, the technician, was affable and efficient and he listened as I pointed out particular spots to be treated. He then carefully took care of each problem and did a beautiful job overall. The end result is very pleasing.
They leave no residue. It smells nice and looks great!