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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prior to moving into our home, I had our carpets cleaned by Zerorez. The technician was very responsive and helpful as I was not able to be there in person. However, upon living into our home, the carpets just didn’t feel that clean. I decided to take my own personal carpet cleaner and clean just the carpet in our babies room. The results were surprising. The water extracted from my carpets by my personal carpet cleaner was black. It makes me wonder how well the carpets were actually cleaned, which is frustrating when you pay over $500 for the cleaning.
Great job always , polite and dependable technician
Our carpets were left so clean and dried so quickly. The technicians were friendly and courteous. Great experience!
You tech Ben showed up more than 2 hours early and insisted he had to clean right there and then.
We were not ready for him and because we needed another half hour to clear our basement of a class we were holding he refused to clean our basement and a different tech had to show up and do the job.
Zero accountability from Ben for messing up everything.
The carpets were cleaned and have turned out great, but Ben soured the entire process for me.
The initial quote over the phone for 4 rooms was so much lower than I ended up paying. A service fee should be included in that initial fee. I feel like that is a little misleading and I rather have a company be upfront right from the beginning. I still ended up booking because I needed my carpets done and the service was fine.... just be more upfront with pricing.
We love everything about Zerorez it really gets the dirt and stains out we do wish the price were better.
On time, polite and did a great job!
I was very impressed with my carpet cleaning experience and the technicians who rendered this service.
Very nice cleaning. We don't worry about our pets because there are no toxins in the cleaning product. The tech did a nice job. The only complaint I have is that the tech wore his shoes and said he couldn't put on shoe covers due to insurance. It doesn't make a lot of sense to have your carpets cleaned and then have the tech walk all over them with shoes, especially for us because we are adamant about not wearing shoes in the house, at all. I think you need to invest in some slip-resistant disposable shoe covers for the future.
Fast, respectful technician. No one tried to upsell.
From the commercials, I was anticipating to have no residue, but my carpet was crunchy after the cleaning like other carpet cleaners. The Benicia were nice and quick, but it was not what was expected.
The carpet had a wet carpet smell for weeks after.
Efficient, advance notice of arrival, thorough explanation of what to expect before, during and after!
Fast service
You made my carpets clean at the time you said you would.
Ethan N .was great.
Ben, did a wonderful job.
Very pleased with the service provided. They were able to get me on their schedule in just a few days. Carpet came out great.
Genisis was very professional and did a great job cleaning my carpet. Super nice and personable as well.
Pretty good service
The technician this time was great. He was professional and did a great job on the carpets.
Your technician and the job are just fine, and I liked that you included Food Bank donations in your sale. My disappointment came with the bill, which included a “$25.00 Service Fee.” Please just include it in the advertised price of cleaning and not as a surprise just before you ask if I want to tip the technician! Name removed
Quality work, effective results. Isaac did a great jo!
My technician was friendly and effective. A great asset to your company.
Yes it was great, thanks!
Great customer service and carpets look so great!
Great service. My carpets look fabulous. Very professional worker.
Ryder was awesome, he did a great job. He was professional and listen to my request and concerns. The carpet looks great and the stains from the grandkids came out. Looks amazing. I would like to have Ryder when we have it done next time. Thank you
I appreciate how thorough and knowledgeable the technician was. She answered my questions and did a terrific job! My carpets look great!