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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Communication from the company was timely and professional. Adam called before he came, was early, and did a wonderful job! He went above and beyond by making sure we were happy with the work he did. He was friendly and professional. And he is really fast! We are very happy with the service and will be calling again to schedule an appointment! We were able to get a Black Friday deal which was also nice!
Cordell did a great job! The carpets look wonderful and he was very personable and did a good, thorough job! Thanks Cordell!
The introduction process (giving detail for needed cleaning) was simple and completed quickly. Cleaning was completed quickly and technician did a good job.
Lower pricing
Very good service
Clean. Free of odors.
Great cleaning technicians! Fast and do a great job!
Our technician was on time, did a great job and left no mess. We are very happy with him and our service.
Genesis did a fantastic job of addressing issues I had with a previous cleaning. Everything is very clean
Not sure what happened but my carpets look worse than before they were cleaned.
I had my couch cleaned yesterday. The young man who cleaned it was great. He sure with his manager that he could clean it without damaging it. He did a great job. He was very kind and professional and respectful. My couch came out looking great.
Very clean and professional. Took care of corners and careful to not do any damage. Quick too
Tech is fast and courteous. Didn't ask for extra stuff unless needed
the service man is always happy and willing to help where needed. He always does a thorough job at cleaning the stairs and hall ways. He has been a great asset to helping us help our home looking well
spot clean better
It was too costly!
Technician was very efficient in his work and completed the cleaning to our satisfaction. He was very friendly and helpful. We are a repeat customer and have often used their services.
A very polite young man.
quick response
job done quickly
considerate and friendly
pleased with the resuits
Adam was great - very friendly - did a great job!
Our service tech was excellent. She did better than the one before. Little more efffort removing stains. Thanks.
Have the techs be thorough the first time, so someone doesn’t have to come back to redo it.
Genesis was a hard working person who tried to solve my stain issue.
Job was well done.
10s all around ZR. I've already recommended you to some friends.
Our technician did an excellent job and in a timely manner!
I specifically asked for spots to be removed. The associate told me that color is typically a stain. Did not volunteer to give it extra time or attention. Some were not removed in two rooms, so I spent time the next day removing them myself, which tells me they weren’t actually stains and made me irritated that they didn’t take the time to clean well.
I also specifically asked for the scrubbing machine to be used on all room entryways as well as the edges of my family room. It was not done and upon talking to someone on the phone from the company, they made it sound like the scrubber should be used everywhere, every time. I’ve never had a cleaner do that. It’s disappointing to learn of a service I should have received after paying $300. It was also disappointing that the employee on the phone didn’t volunteer any solution until I specifically asked for it to be redone at a later date.
Quick, easy, professional and decent price
Quick service and fairly affordable.