What our clients think of us!

everything

We had them clean several rooms in our house and the next day I noticed some spots that didn’t come up the first time. I asked them to come back out and re do the room and they did without complaint. Satisfied with their customize service and satisfaction guarantee. Will continue to use Zero Rez

I really like the products you use and the service I received was excellent. The two technicians were so congenial and very, very good. ---the main man was Mitchell Taylor.

Name removed

The gentleman who cleaned our carpets was nice and seemed to do a good job.

However, you tell your employees to sell, sell, sell..... so many UPSELLS and I really dislike that.

So, I will never call ZeroRez again. You PROMOTE a SPECIAL but then you tell your cleaners to UPSELL, UPSELL, UPSELL.

I'm done. You've come several times and it's always the same - so I'm done.

My appointment was scheduled for late afternoon 3-5 pm. So I scheduled my calendar for the day to fit that time. About 10 am I received a call from your tech stating that he was 15 minutes away and would be there shortly. I was not even home at the time. The tech did not say "I had a cancellation and would it be possible to come early?" Just stated he would be there in 15 minutes. His accent was very thick and he was difficult to understand. I told him I was not home and could not possibly be ready for him until at least noon. I had to hurry home and move furniture quickly.

When he offered my "extra services" he was again hard for me to understand. He told me he was new on the job and I feel that he didn't really know how to present these services. There was another Production manager with him, I assume training him.

He was very polite and respectful, as was the production manager.

I had received a coupon for four rooms of carpet or tile. I scheduled one room of tile and when they looked at it they said they could not do it because it was travertine. I feel that I should have been told that when I scheduled the appointment. It was a pain to have moved all the dining room chairs and table out and then not be able to get that area cleaned as expected.

There are no dirt paths that reappear!!!! I love the method of cleaning that is used.

Looks, smells and feels nice.

Honest, informative, Tech person very helpful (Riley),

competent, friendly service

The zerorez employees always clean your carpets like they are cleaning their own home.

You've cleaned our carpets for a number of years. We keep coming back.

I have had a couple of issues with discoloration since the cleaning. Someone is already coming to take a look at them next week.

Very prompt and efficient and the work is great!

This was the first time we asked Zerorez to clean our carpets. We didn't know what to expect
so we watched what Fernando did. He knew what he was doing and answered the questions
we had. We had needed a couple of chairs cleaned also. Since we didn't know what the stains were, he did what he could to get them out. As for the carpets, we were so impressed to see so much dirt extracted from them. Most carpet cleaner companies just rub the dirt into the carpet, soaking the carpet as well. That didn't happen here. So much dirt was lifted and now I can walk barefoot on it. Boy, does that feel good!

I'd recommend Zerorez to anyone who wants a thorough job, well done.

The carpets were not as clean this time as they were a few weeks ago. I don't think they took the time needed to clean the carpets. The last person took twice the amount of time for less carpets.

Carpet looks great and the customer service was amazing!

We love your professional technicians!!

No residue.

The work is done quickly and well.

The workers are very polite, clean and do a wonderful job in good time. The products do a great job of cleaning at a modest price.
Thanks for your service.

Quick response time for cleaning appointment. Helpful technician.

Very timely. Came within the time slot previously indicated. Technician very friendly and knowledgeable. Very professional.

Cleans

Your techs were professional and offers a few products but we're not pushy about them which I admired because I was on a budget this time. At least I will know about the products if need them next time.

the person that cleaned my carpets did a great job, very knowledgeable and personable.
I did the extended stain guard and he gave me a lot of information on that, that I was not aware of.

Gets the stains out
Not as much water used so drying time is less

Very quick

My Service Pro was a Service Pro. He was professional and did a really good job.

Price, Value, on time service pleasant people working for you.

The carpets look great and they dried quickly. The technicians were very friendly, clean and professional. Thanks! :))