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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets feel, look, and smell so clean! Thanks!
No harsh chemicals makes Zerorez safe gor my asthmatic and allergy-ridden family.
Prices is comparable to other carpet-cleaning services, but a better value for not leaving residue and build up.
Reasonably priced. Left my carpet feeling clean, with none of the residual tackiness my previous carpet cleaner left behind.
Service staff were very helpful explaining the options for one very severely pet-stained area, including carpet repair, which we chose.
I really like the fact that no soapy residue is left in the carpet
Very pleasant employee and he explained everything very well. Wish he would have worked a little harder on the more soiled areas. (Hallway) I'm sure we'll be calling for a return visit to hopefully improve how those areas look.
Great communication. Knowledgeable staff.
Providing more promos and discounts for returning customers
Your reminder phone calls are annoying I got 3
Reminder text is good after 1 call that offers a reply yes or no
I didnt receive a receipt after the services
Great service.
They called a couple days ahead to confirm and let us know that it would be about 10:30. Then they called the morning of the appointment to let me know they were about 45 minutes out. They arrived at about 10:20. They did a great job, and the carpet was dry that evening. It looks great. The technitions were polite and careful. They wore shoe covers, and covered the corners of the walls to prevent damage. This is the second time we've used Zerorez and now I wouldn't use anyone else.
My carpet did not stay clean looking for very long at all. The traffic areas were very dark again very fast. It reminded me of using the soap cleaners. I expected a better outcome that would last longer. I recommended you to my son and he had the same outcome, and he was disappointed as well.
The guy was very friendly and did a good job. I did feel like it made the carpet smell nice,and look better, but they didn’t take any of the dark spots or stains out.
You come when you say you are. The tech explained everything clearly and was professional. Great service, great job.
My carpet and tile feel clean. Looks better than it did when we moved in 3 1/2 years ago!
I wasn't happy with the way you charge for cleaning the carpet, $5.00 for steps really and you have always cleaned the large rugs that are on the carpets as one room well this time you wanted $35.00 for each rug and $30.00 for the carpet witch is all part of the same room so I didn't feel that that was fair when the area is all the same, I don't see the difference . But you do so I will be cleaning the rugs and carpets my self. thank you for your services but I won't be calling again. First name removed Ann Last name removed
The service and job were excellent
effective solution and quickly applied.
I thought my carpet would be cleaner. There is a definite line where the sofas were clean underneath and remainder of carpet still dirty.
The technician was very nice and polite and did a great job working on spots.
My carpet was restored to near-new condition; the pet urine odors that I had been trying to remove for months are completely gone, and black-light shows there are no traces of urine stains left. Completely happy with the service!
The carpet and sofa are so clean!
I loved my experience. My carpets were cleaned fast and they were dry fast. The tech was super friendly and I'd definitely use Zeroez again. In fact, I want to do my tile now. The reason I give a 9 and not a 10 is because it was a little on the expensive side.
I have used Zerorez twice now and both times I experienced friendly and efficient service with excellent results!
Technician was thorough and prompt. Overall a good job and experience.
Always on time. Came back and re-cleaned a spot per our request. Carpet cleaning lasts for several months.
I think a 10% loyalty coupon for next time or friend referral would be nice or anything to thank me for my business and encourage me to use your company again.
It worked! Also, I don’t remember the guy’s name, but he was very polite and did a great job!
I have used this company several times over the year's and have loved thirst work everytime.
I was so excited to use Zerorez but after paying almost double of what I was quoted I still have several spots on my carpet and a few water spots were made on my couch.
Set up appointment and keep me advised just when they can arrive after last appointment prior to mine. Very skilled to know just exactly what to do to care for your carpets situation. Very professional and I asked for the same tech as was here the last time so he knew exactly what he had done so could move on quickly with the new carpet situation. All around great job. I would never call any other service. Many thanks!!!
Peter was really nice and did a good job. He explained the charges and was up front with the price. I was very happy with the service and how my carpets turned out.