What our clients think of us!

Excellent job by two very nice young men.

I love that it’s a clean safe way to clean my carpets! My carpets dry quickly! Thanks.

I have tried most other companies and did my own, but your company does the best job. I have always been happy with the results. You're staff is friendly and helpful. Never had to wait for my appointment for very long.

Tech was very professional. Was surprised on the cost of the staircase and pet spot cleaning cost but in all very happy with the service

Very professional and friendly. I like the little things, for example: how the technician wears shoe covers and uses a protector around my stairs. My carpets always look great after the cleaning.

I was very frustrated. I usually don’t write that ever. I never want to leave a bad review so I hope it’s more private. But it was not the best experience. The Price went out of control. So I wasn’t able to do 2 of my rooms.

I don’t want to get the technician in any kind of trouble at all. My husband was here and the tech wouldn’t start until he got ahold of me. (Partially my husbands fault for saying we had a pet and she probably had an accident). I did not include that on the info sheet I filled out in the website for a reason. I could not afford the outrageous prices I knew would come and I had taken care of the pet spots, and it hadn’t been many and I clean it really well. I know what I am doing.

So he wouldn’t start, for 30 min until he got a hold of me. Then it was just an hard conversation about if I had cleaned my pet spots well or not over the phone. I just finally said ok! Go for it! It felt like he wouldn’t be cleaning my carpets without cleaning the pet spots. My dog has very very few accidents.

I will use Zerorez again just because I think it cleans the carpets the best. But I was so upset from the phone conversation that I didn’t come home at all during his time here. I just let my husband deal with it. I was so disappointed I couldn’t get my other 2 rooms done.

They use just plain water. That they use shoe covers and they are polite.

The young man who came to the house did an excellent job and were courteous and showed respect

The tech was very friendly, knowledgeable, and did a fantastic job.The carpets look much cleaner.

Your employees. Reese was awesome.

Zerorez technicians always work quickly and efficiently. I like the way the carpets feel after they are cleaned.

Technician was very thorough and gave me lots of options.

like the carpet fluffer thing - this was the first time I have seen the technician use that - and I've have you clean my carpets for a few years now.

The technician was very helpful with his information about the process, and very professional and kind to a first timer.

He was very nice, but did not take good care while dragging the hose around the corners.
And I had a coupon for a free chair cleaning that I forgot to give him. Bummer.

The tech was super nice and explained everything very well.

Cost is pretty high

Clean, quick, no chemicals!

to much sale pitch

I liked the floor wasnt soaking wet when they left and i could put things back on the floor that night. Also you could see a difference while they were doing cleaning the caroet. The associate was knowledgeable and helpful with information on fixing problem.

The technicians are friendly, courteous, and helpful. The carpets look great when dry

I liked the professionalism and speed of the job

Prompt, pleasant, and you do a good thorough job. I'm very happy with how clean my carpets look.

Our Technician was amazing. He was so kind and extremely thorough. He did a great job everything looks new and smells fresh again.

I love the speedy reaction time from the time I made my request for a bid to the actual cleaning time. The Tech was very pleasant and knowledgeable.

Hi Zerorez G Karren,

I use Zerorez annually to clean my carpet. I felt the supervisor guy was a bit off putting with his tough guy approach about the carpet cleaning charges and kind of rigid in which room he had to start with in cleaning the carpet. I understand he had some personal issues going on, but don't we all? So while I feel ZeroRez does a good job carpet cleaning, this approach made me want to consider giving another carpet cleaning company a try next time. Being reasonable and fair is very important to me.

Here are the main issues with cleaning my basement apartment:

1. I have 2 bdrms, 1 hallway, which goes around a stairway that comes down from the main floor, some closets (including a storage closet with sloped ceiling under the stairs), and a living room that are carpeted in our accessory apartment. The hallway is somewhat longer than a typical hallway, and your carpet cleaning guy last year mentioned that I'd have to pay a little extra next time because of that. However, the supervisor guy who came with your technician this time told me I'd have to pay double to clean the hallway, which I thought was a little steep. He also told me I'd have to pay extra for the closet storage area under the stairs, but I have never been charged extra for that in the past. Would you please advise if he overcharged me?
2. I needed to remove a few items from the 2nd bedroom, and I also needed to clean the glass and the debris/dust underneath it on the built-in desk in the small office between the two bedrooms, as my previous tenant moved out the day before and my new tenants were moving in the very next day after you cleaned the carpet. I didn't want to walk on the wet carpet to do that later. The supervisor said they would start cleaning the carpet in the 2nd bedroom. I asked if he could be flexible and clean the Master Bedroom first instead of the 2nd bedroom, so I could finish up. Both bedrooms are on the east side of our home and both open into the same hallway that leads to the living room, which understandably would be cleaned last, as you exit the apartment from that room. He did finally listen to me., but I had to walk on the wet carpet in the office to clean the desk top's glass, because he didn't do as I'd asked and start with the Master Bedroom 1st.

3. Also, I had forgotten that I had a coupon for a discount on my carpet cleaning and mentioned that to him as we were settling up, but he did not offer to honor it, which was disappointing. Would it be possible for your guys to ask if the customer is using any coupons that day on the front end to avoid disappointments later on, or automatically, put the reward on my account, so the technician can see it the next time I clean my carpet with you, as It is highly unlikely that I would save my coupon from you for a year.

Thank you again for cleaning my carpet. It looks great!

Name removed
Phone number removed

P.S. Also, often I have a small area of a room that needs to be cleaned, 3'x4', 4'x6', 4'x12' etc., but the rest of the carpet in the room is still very clean (underneath a large area rug, etc.) I would greatly appreciate it is Zero Rez would consider offering a "me too add on" "square footage carpet cleaning fee" or allow small areas like this as a loyalty or customer feedback reward. Thank you!

P.P.S. I would still give your company a good referral. These are just some suggestions and info that I thought might be helpful to your company's success!

Have technicians kno how to measure correctly and measure twice. My tech told me a living room, which is the exact size as other living rooms in this building would count s two rooms because it was nearly 400 sq ft. I told him no one had ever said anything about the size being too large before. He finally did offer to remeasure which I agreed should be done; it was 200 sq ft. Such a frustration!!

Great result, our carpet that is 15 years old looks almost new!

We were extremely happy having Zerorez clean our carpets, and recently Zerorez sealed our granite counters. They did an excellent job doing that as well.

Drys quickly