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based on 34284 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our guy was great. Did a great job.
The technician that did this treatment was on time, courteous, professional, and prompt.
The work you did was great along with prompt phone calls, arrival times, and work. The technicians were very professional and courteous.
My quote was about $350 but the actual work was almost $750.
I told the person on the phone that the work being done was to clean our recently purchased home that two labs had previously lived in. She didn't mention the additional pet treatment fees for the carpet or ducts. I totally understand that a quote is just an estimate, but when all was said and done, we were twice the quote. I hope this can be avoided for future customers.
still have pet odor in carpet
Add advertised on ksl radio "do 3 rooms for $33 and get 4th free. The technician said he didnt know anything about it. Next morning i heard the add again.
I called in and the girl said if we mentioned it to the tech he would of done it. My wife did mention it and it said $33 per room.
We did 8 rooms , stairs and hallway.
The girl said she could give me a $40 credit on the next cleaning. I said their wouldnt be a next cleaning if thats all she wanted to do.
She said she could do $20 credit on my card or 40 on next visit. I said with 8 rooms 2 should be free according to radio add.
All she wanted to do was argue about it so I finally just said i was just going to hang up and would not be using zerorez again and would not recommend zerorez.
If you dont wa t to honor your asds then i wont use again.
Thanks to Mitchel..The grease came out of my carpet. Will definitely have them back in November. ❤️😍
The man who came to clean our carpets was very nice and professional. The carpets look really clean and there is no residue!! Thanks Zerorez!
When I'm not happy with the job was done I call the office they schedule me right away and I was really happy 2nd time. Thank you zerorez
how clean my carpet is after they leave and stays clean for months. They have very fair prices and trustworthy workers.
We like that,the carpets dry quickly and that there is no residue, but there were many spots that didn't come up and there were also streaks left behind. The associate was very nice and careful in his work.
Fast and clean, great techs.
Communication with Customer - Arrived when told - Carpets look Great.
My carpets looked like new after zerorez came.
I paid $830 to have my carpets cleaned (maybe 200 sq ft) and within 4 days all the same stains have reappeared, but bigger now. To say I'm disappointed is an understatement. While the techician was kind and courteous, whatever was done to our carpets was a waste of money we didn't have to spend.
What a great job! Our carpets look amazing!
The technician took slightly over a half hour to clean a living room dining room and stairs. Needless to say he's coming back to get it clean.
Ridiculously priced I feel very misled I have a town house two areas to be cleaned over 400 for that? Insane.
I like that you dont use soap to clean carpet and upholstery. Your special patented empowered water does wonders at cleaning everything!
Our carpet looks very clean
Friendly service, no residue on carpets.
I appreciated your professionalism and customer care. Everything was very well explained before and after the service. We also requested a reservice and were grateful for the offers given to lessen the cost of reservicing and how invested you were in understanding what was happening to bring about the reservice call and in making sure our carpets were properly cleaned.
The technician was fantastic. I was very impressed as to how clean the carpets came out. They look great!
Peter did an awesome job and was very friendly and helpful.
Eric was friendly, efficient, and got all the stains out that we talked about. He worked around my kiddos and my carpets look so great!
From the minute your technician showed up it was apparent that the only thing he was interested in was up-selling your service. He tried every which way to get us to purchase more. Before he even said hello he claimed he smelled stinky pet odor and advised us how much our house stunk, which is absolutely false, we don’t even have pets, never have, and keep a clean house. He continued these kind of insults and false facts throughout the service. He quoted astronomical prices that were over double what anyone else had ever quoted for services we weren’t looking for at this time. The actual cleaning service was fine and the areas that he cleaned looked nice, but we will never use your service again based on the hassle of the constant insults and upwelling that we had to put up with, not to mention the insane pricing he tried to quote us for those up sales? 1 1/2 average size stories of carpet cleaning for nearly $600?!?!?!? Are you kidding? I could replace a room or two of carpet for that price.
We like it very much.
The young man that cleaned our carpets was very good and did a wonderful job on our carpets. Our carpets are cleaner than the last time we had them done by you. He was so pleasant to work with. And was done in a very short time. Thank you
Proficiency of technician who cleaned our carpets
I believe her name was Abby.
She was very professional and explained each process.
She called in advance and was on time.
She was great to work with
I’m very happy with the results
Your technician you sent out was awesome and did a very good job