Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34284 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 9, 2018 — Rated 9 out of 10 by J.A.D.S. Zerorez Salt Lake City
What do you like about our products and services?

I like the ads about no residue. I knew about this for years---when it was Venturi---and use only Zerorez.

We recommend the man who came to our house. He was very nice. However, after he used the equipment on our playroom carpet, and walked thru the vinyl floor of the dining area, it was filthy, and so was where he had been in the foyer. Would it have been shoes or the hose? I had just washed our kitchen, dining, and foyer floors about 4 days ago. They never get so dirty.

At first, when we noticed the smears, we wiped them up with damp paper towels. They were black! We wiped up a lot, but I realized that I had to wash the floors with a mop and with more than just the vinegar and water I usually use. Finally got it done a little while ago. I came to my computer while the foyer was drying and saw this "survey".

Report a concern   June 8, 2018 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

The technician did a great job cleaning and was very professional

Report a concern   June 8, 2018 — Rated 10 out of 10 by Kathy Hansen Zerorez Salt Lake City
What do you like about our products and services?

Great technician!! Riley was prompt, polite, informative and professional. We have Zerorez do our carpets all the time. Love everything about them!

Report a concern   June 8, 2018 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Clean not chemicals

Report a concern   June 8, 2018 — Rated 8 out of 10 by J.T. Zerorez Salt Lake City
What could we do to improve?

Overall I am happy with my carpets. There was a spot on the carpet that was left feeling crunchy and not as soft as the rest. I am sure there was a spill in that spot but I didn't remember to point that out to the zero Rez employee who cleaned our carpet so not sure if he missed that on cleaning. The rest of the carpet feels very clean and I love how soft it is after having zero Rez do your thing:-)

Report a concern   June 8, 2018 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Not at this moment

Report a concern   June 8, 2018 — Rated 10 out of 10 by Michele Jeffery Zerorez Salt Lake City
What do you like about our products and services?

Everything was professional. And loved how fast it drys, stains gone , my guy was knowledgeable. Smells good. Thank you so much

Report a concern   June 8, 2018 — Rated 10 out of 10 by P.P. Zerorez Salt Lake City
What do you like about our products and services?

The great job and the pric e

Report a concern   June 8, 2018 — Rated 7 out of 10 by S.D. Zerorez Salt Lake City
What could we do to improve?

they did a good job on everything except the stairs.

Report a concern   June 8, 2018 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, hard working technician. Easy scheduling, great result!!!

Report a concern   June 7, 2018 — Rated 10 out of 10 by David Joyner Zerorez Salt Lake City
What do you like about our products and services?

Using your company was a simple straight forward process with excellent results.

Report a concern   June 7, 2018 — Rated 10 out of 10 by Cole Swan Zerorez Salt Lake City
What do you like about our products and services?

Professional, on-time, quick, CLEAN, friendly...my carpets are perfect and the odor is gone. 10/10.

Report a concern   June 7, 2018 — Rated 9 out of 10 by Duvan Botero Zerorez Salt Lake City
What do you like about our products and services?

I liked how quick you scheduled service.

Report a concern   June 7, 2018 — Rated 2 out of 10 by D.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I feel the carpet cleaner was in and out of the house too fast to really do a good job. Also, the small master bath which has carpet wasn’t completely carpet cleaned. Nothing was cleaned around the toilet. And the carpeted floor board behind the door in the master wasn’t cleaned at all. Lots of stains still throughout the house which could have come out if done slower and not so fast!

Report a concern   June 7, 2018 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

I've been using Zerorez for a while now and will continue to do so. Employees are very professional and efficient.

Report a concern   June 7, 2018 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

Quality work and friendly staff

Report a concern   June 7, 2018 — Rated 10 out of 10 by M.V. Zerorez Salt Lake City
What do you like about our products and services?

My tech was very knowledgeable and courteous.

Report a concern   June 7, 2018 — Rated 10 out of 10 by K.V. Zerorez Salt Lake City
What do you like about our products and services?

Easy to get an appointment. Friendly technician.

Report a concern   June 7, 2018 — Rated 5 out of 10 by D.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have always been pleased with your service but this time I had 5 spots and none of them are gone the day after my carpets were cleaned.

Report a concern   June 7, 2018 — Rated 3 out of 10 by S.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

There were several places in the living room that look like they were missed. Had to go over them with my home carpet shampoo machine

Report a concern   June 7, 2018 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

saw one of your trucks, carpet was soft and clean. like the services and the fellow was very nice and helpful

Report a concern   June 7, 2018 — Rated 0 out of 10 by G.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was supposed to be first on the list that morning for the cleaning. Instead, he arrived over two hours past the time that was scheduled. A piece of his equipment broke and set him back almost another hour. I took off work because they said they would be there first thing in the morning. Totally took way too long and didn’t come through with what was promised.

Report a concern   June 7, 2018 — Rated 10 out of 10 by N.C. Zerorez Salt Lake City
What do you like about our products and services?

Good value and the carpets look great. The technician called promptly as promised and was on time.

Report a concern   June 7, 2018 — Rated 10 out of 10 by Rebecca Smith Zerorez Salt Lake City
What do you like about our products and services?

I was so impressed with how good my carpets looked. Other companies have “cleaned” them but I was not happy with the results. My carpets had some stains that i thought would never come out. Boy was I wrong! I love the look and the feel of my carpets. The technician was very professional and friendly. He kept me informed on what would be done and did not leave without my approval. I will use them again and recommend them to all my family and friends. Thank you 1280 The Zone for recommending them. Becky S

Report a concern   June 6, 2018 — Rated 10 out of 10 by Lynn Wilkey Zerorez Salt Lake City
What do you like about our products and services?

Great communication
They don’t try to up the cost of your bill
They were fast but thorough

Report a concern   June 6, 2018 — Rated 9 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

Seems to look cleaner

Report a concern   June 6, 2018 — Rated 10 out of 10 by Natalie Monson Zerorez Salt Lake City
What do you like about our products and services?

Your employee was friendly and knowledgeable. My kitchen tile and grout looks as good as it did 18 years ago when we built our home. Even my 18 year old son mentioned it as soon as he walked in the house. The carpet looks fantastic as well. Thank you for a great experience and we will definitely use your company in the future.

Report a concern   June 6, 2018 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Super prompt, everything looks much better now! Bonus points to Abby G. for liking my cat lol.

Report a concern   June 6, 2018 — Rated 8 out of 10 by L.W. Zerorez Salt Lake City
What could we do to improve?

Not make a mess in my driveway and leave it! I sent you a text regarding this matter with a photo! I was surprised that 24 hours later my carpets are still wet!

Report a concern   June 6, 2018 — Rated 10 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

He cleaned the carpet good and hs told us everything he was using and what it was used for


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