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based on 33489 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was on time, polite, friendly and professional. He was knowledgeable about the cleaning process and explained it clearly.
Technician was on time, friendly, courteous and thorough. He worked efficiently and was able to remove all the stains. My carpets look almost new again! Great job, Zero Rez. We will continue to use your services in the future.
dependable service, always a well done job
You offer a great special and then charge extra for every spot you find. You charge for an entire room when you just clean the traffic area in a bedroom. Your $99.00 special turned into a $333.00 bill. Very expensive carpet cleaning.
Everything was perfect!
I'm sick of surveys! You guys did a good job. Why do I have to take 3 freakin surveys. Just come clean my carpet, let me pay you, and move on with my life.
The service rep was awesome and you can’t beat the drying times.
Our carpet cleaner was so polite and helpful and thorough
I signed up on line and had no clue that my quote was going to jump from 260 to 1470. That was a shock. It should have been mentioned that they were going to bring a black light to search for the unseen because the equipment wasn't good enough to do a good cleaning and they needed to find hidden spots to add a special spot cleaner. I only needed the carpets cleaned. If I thought you didn't have the right equipment to clean my carpets I would have used the company I usually do. My husband heard about your company and said we should try you. I am sorry but I am not a happy customer.
Clean technicians who did a great job cleaning my tile.
Did not get a stain out. You have always been able too. That is something you guys could do that know one else does. I also think you charge ways to much for the stairs and furniture. Stairs should be no more than 40.00. I was very surprised by the 60 dollars price.
I have always been a do it your self guy. I have clean my stairs many times. It is not that hard.
Four rooms for 99 is not that great of a deal if we are paying a lot for any extras we want done.
Efficient, friendly and on time. Plus the carpets always look great afterwards
You do a great job
Clean carpet
On time, liked the phone calls before as a reminder. Had you checked the carpets before leaving to make sure it was clean.
Matt was extremely courteous & professional. My carpets look fantastic, and everything was explained all along the way! I had an area rug cleaned that I thought maybe just needed to be replaced. But now it looks like new & I couldn't be happier!
Quick and clean service. No residue left and carpets don't stink right after service.
The technician was efficient, informative and courteous! He provided me with an overview of the services he would provide and discussed any problem areas he encountered. He was able to remove a spot with company products that I was sure would not come out. He called to ensure I was aware of his arrival time and did a fantastic job! I'm very pleased!
Your technician was delightful, polite, helpful and efficiant .
The technician was courteous and wanted to make sure everything was done to our liking. He keep on task but took enough time to do a good job and answer my questions and concerns.
Fair estimates and came in under bid. Timely, call to detail appt time.
The workers are kind and hard working.
The method you use
Your representative, friendly, thorough, and professional.
Carpet "crunches" when walked upon as though there were were a starch or other stiff residue. Area rug still shows footprints. Operator was good and attentive to requests.
Good communication about arrival time, and friendly efficient worker. He worked along but quickly and asked where trouble spots would be and paid special attention to those. Completed and cleaned up well, and did a great job!
Efficient and respectful technicians!
I was impressed by how good of a job your employees did. Very friendly and helpful as well.
On time and quick
I like the way my carpets stay clean because there is no residue to attract dirt. The technician was very attentive to detail although there were some spots that he could not get out.