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based on 33459 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was prompt and courteous. He honored a coupon I had, and gave me a bid for all the services I wanted at the time. He seemed efficient, and best of all my carpets looked SO MUCH better afterward!
We used Zerorez for a car upholstry cleaning. Very nice service- outstanding company rep who did the cleaning. Explained very clearly the expected results, as well as the options for guarantees, and protectant options, etc.
My basement smells clean & the carpet looks great, but my stairs are still wet 2 days later
You are always very polite and do a great job cleaning.
Professional and friendly techs who knew their stuff and my carpets look great!
Great service! Quick, knowledgeable and kind!
The final price was ridiculously high. Technicians were great! Don’t advertise $33 per room when it turns out to be nearly $100.
Not sure much to improve
Clean carpet
Ryan was knowledgable
Referred us to James a good carpet repair company.
Protected corners from damage.
Friendly clean worker
the carpet looks clean and the drying time is less than most.
That you don't use a cleaner that leaves a residue behind
No residue. Came in timely manner at scheduled time.
Professional staff, and always happy with the product.
The technician was friendly, informative and professional. The carpets were cleaned well and even on a rainy day were dry by the next morning. Thanks
When I told them that some spots had not been removed to my liking, they came right out and resolved the problem. I really appreciated that.
Our floors look amazing and your service techs are great.
Tech was very professional and friendly. He did a thorough job.
Very professional and promot
Cleaning was not thorough for the price paid. Pricing was not clear up front.
The people that came did a great job. They were so easy to work with.
carpets are super clean and the worker was great
Overall I was very pleased with my carpet cleaning from Zerorez. I was kept updated on when the technician would arrive, they were prompt, had a great price special and except for a small area inside the furnace room closet, my carpet looked good afterward. He mentioned that the utility area carpet might be hard to clean.
I thought for 550.00 my carpets and tile would look better. Tech was a nice guy and kept me informed on how service was going. I have had carpets cleaned before by other companies for less money with better results. Just over 2 1/2 hours of cleaning seems a little short on time for the Last name removed.
I love that there are no chemicals and so I don't need to worry if my children touch the carpet soon after.
I like the technology used to remove the dirt out of the carpets. The technicians have always been respectful and attentive. There was a time when I decided to have them return when I felt an area was not completed properly. The return visit was just as pleasant. And my request to "do this area again" was completed.
I appreciate the "keep the customer updated on timing" policy. The dispatch called with an "about an 1 hour notice". Then the technician called with a "10 min notice."
Awesome service from our technician!! We were very happy with the way the carpets all look and feel. Outstanding communication. Grateful he was right on time. Excellent experience all the way around!
Service man called when scheduled and kept me up to date on his progress to my appointment. He arrived as scheduled, we walked through the job, he computed the price and started work. 8 rooms and a hallway took about 2 hours.
Carpets look great and were not socking wet when he was done. Totally dry 24 hours later.
Great service and a fair price.
Great job

The technician was on-time and very courteous, and our carpets look amazing.