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based on 34665 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast clean and complete. Good technician. Polite . Answered all of our questions. Didn't try to oversell the work or product. We will have him back.
The technicians are great. My carpet is cleaned so well.
Every time I've had you come, I've been very satisfied with the cleanliness and neatness of the result. The techs have all been very polite and helpful and informative
Victor did a great job and was very friendly, we are very pleased with the job he did and will be recommending him to others.
Dan worked so hard to get stains out. I thought for sure our carpets were ruined, but zerorez made them look new again!
I was so pleased with the service and hard work Dan put in to our carpets.
I love that you use steam instead of chemicals and that you don’t leave residue in my carpet. Dan did an excellent job.
You have a a high dollar fan on my porch that you should have picked up the weather report is not good what I'm supposed to do? Can I sell it on eBay?
The technician was very people oriented. He knew his product and made sure we did as well. He did a test to be able to find out our type of carpet. And also informed us as the best way to care for our carpet. He was very through and committed. Thank you ZeroRez
I couldn’t be happier. The young Bolivian technician was thoughtful, respectful and did a commendable job. I would score your company a 10 out of 10. And would recommend his work to everyone.
Friendly and helpful customer service reps. Professional techs! Carpets and Tile always look fabulous!
My carpets looked cleaner than I ever imagined they could. The pet enzyme worked great and my carpets smell very fresh ❤️
Dan was very helpful bringing the carpet in, explaining the process to clean the carpet and taking another one to be cleaned.
Very friendly technicians. Did a great job
The technician who cleaned my carpet did a fantastic job. On time. Cleaned carpet in a timely manner. However, while cleaning he accidentally caught his equipment on a window blind. The result was all of the shade slats to fall out and it appeared that some of the strings were damaged. The tech immediately informed me of the accident and assured me Zerorez would take care of fixing/replacing the window blind. He took pictures and sent them to someone at Zerorez and again assured me that someone would contact me to make arrangements to fix or replace the blind. He apologized repeatedly and was genuinely upset about it. I STILL HAVE YET TO HEAR FROM ANYONE AT YOUR COMPANY CONCERNING THIS MATTER. I am very disappointed in the lack of customer service of your highly recommended company. With plenty of other carpet cleaning companies out there I will most likely not be using Zerorez again.
Thank you for your time.
Easy to schedule. Carpets dry quickly. Excellent spot removal. Friendly professional technicians.
nothing lacking
The person left the tile and hardwood floor a mess.
Respectful and hardworking employee who cleaned. Also the good results.
I will call Zerorez again, to clean my carpets. They look so much better, service was very good too.
Spot treatment before the cleaning which seems to remove my carpet stains
technician informative and well trained in the cleaning process
Phone call 2 days in advance confirming the appointment and scheduling the exact time the technician will arrive.
Great job. Carpets look awesome. Our tech got out a lot of tough stains!
It doesn’t leave soap in your carpets, they’re clean and fresh!
A great cleaning job was done at my house on Wednesday, September 26. Eric Johnson was the service person that did the cleaning and he was extremely helpful and patient and did a great job. If I want my carpets cleaned again I will certainly call zeroRez and I will also ask for Eric Johnson
I think Zerorez wasn’t really upfront with me about when service would happen. I feel as if I was strung along for a few hours. Not right.
I thought I would never use Zerorez, again, because I do not like to be played.
However, I will use Zerorez , again, thanks to Riley .
Amazingly patient, thoughtful, detail oriented, careful, etc....can’t say enough compliments about Riley.
..and he even refused my offer of a tip !
They showed up on time and were very thorough on cleaning the carpets
My carpets were not cleaned thoroughly the first time and required a technician to come back to my home and fix the mess that was left. After the second cleaning, I was happy with the results.
Very happy with the service and results.
Great service! Angelo did a great job! He was friendly and attentive to our concerns. It dried super quick and the carpet feels so great now!
Your technician was wonderful! He worked so hard and did a perfect job on our carpet and furniture. The furniture looks new! He was cheerful and thorough. We love your company!
Carpet dries quickly