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based on 34665 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super great work!
I had originally submitted a rug cleaning inquiry/request and do not hear back from anyone. I called two days later and made an appointment and then finally heard back via email.
When the tech came to my home I was impressed with his professionalism and friendliness. We discussed options and I decided on having him take the rug to the office to be cleaned. He said that he would get started on it that same day (Tuesday), that he was off the next day and the rug will be done Thursday. I expected by that statement that I would have mybrug returned by Thursday.
When I did not receive a call on Thursday to arrange a drop off time I called the office at about 5:30. I spoke with a woman who said she didn’t know the status of the rug and would either call me right back or first thing in the morning. I called Friday morning at 9:30 and spoke with the same woman. She said the rug was cleaned and I would get a call later for a drop off time. I got a call that day and scheduled drop off for Monday. I asked if they had a sooner time as I was originally told mybrug would be done the day before. They said no and Monday was the soonest.
I got a call Monday morning from the tech who picked the rug up and informed me that he was calling to apologize that my rug hadn’t been cleaned yet and that they were short staffed. He made a mistake and wrote on the tag that the rug was cleaned on Thursday in anticipation of getting it done but was not able to get to it yet. I appreciate him owning up to his error, so please don’t punish him for the mistake, just learn from it and work on hiring more techs. I did not receive my clean rug until today, one week after the original date I was told I’d have it back.
If I knew how long it would take, I would have just had the t ch clean the rug at my house instead of paying extra to have it taken to the shop.
Is there a refund I can get due to your company’s error and inconvenience? I paid so much extra, another $100, and was told a delivery date a week sooner than what ended up happening.
I might use your company again as the rug is clean, but I would be expecting accurate information.
We had a nice young man with a great additude and beautiful smile here today, right on time. Very impressed. He was as well. Pretty bad carpet but good results. Thanks bud
Honest, friendly, on time,
Nice jobe
The tech was very professional and did a nice job explaining what he was doing and the finished job.
Great tech
Friendly, efficient, accommodating and our carpets have never been so clean. Thank you!!
I believe the technicians name was Ray and he was excellent! He was friendly and very thorough, taking my concerns into consideration throughout the visit. I knew I was getting the best job possible. My carpet had several spots and I had a chair with visible spots and he really spent the time needed and my carpets and chair look great.
Your technicians are so professional and will customize my cleaning the way I want. Plus the process does a great job on my carpets!
Colten did a great job; very thorough and paid attention to details. Our carpet looks great!
Everything went very smoothly and well. Matt was very informative about what the products were that you offered. He explained everything very well and got started quickly. We had almost our whole house cleaned. Everything looks and smells wonderful. Thank you Zerorez!
Great job with the carpet. Wished there weren't lines and streaks on the furniture
Super fast, friendly and amazing at communicating with us.
Overpriced.
The technicians are always so helpful and trust worthy.
Always smiling and hard worker. Good job! Thanks boys
I liked that the carpets were super clean and dry in just a few hours! They look like new.
The service was great, on time, fantastic job when completed.
My carpets look good and it was done in a timely manner.
The grout cleaning was really spotty. Part of it looked like it wasn't even done at all. I was really disappointed that I was charged $89 for something that I still have to do myself now.
Service was quick and efficient and my carpets look great! I will definitely use them again in the future!
The technician was prompt, thorough and concerned that my questions and concerns were addressed satisfactorily. His work was efficiently done and very professional. I loved my clean carpets and the refreshed look it gave my home.
Narrow the time frame of the visit.
Nour (our technician) is phenomenal! He does an EXCELLENT job. The zerorez cleaning system is the best. We use no one else!
Very polite and professional and explained what they were doing
He did a great gob! Was pleased with the service. He was very knowledgeable about the products that he used on our tile and carpet.
The cleaners are very courteous and personable.
Carpets have never looked better!
Our technician was very helpful and did a great job.