Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33459 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 29, 2018 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

On time, quick, fast, helpful and nice.

Report a concern   April 29, 2018 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

Crushed it

Report a concern   April 29, 2018 — Rated 9 out of 10 by Greg Hansen Zerorez Salt Lake City
What do you like about our products and services?

Very good service! Better than other carpet cleaning business. We will call you again in future. Thank You!
G and C Hansen

Report a concern   April 29, 2018 — Rated 10 out of 10 by P.B. Zerorez Salt Lake City
What do you like about our products and services?

Customer service is amazing! Employees are very respectful towards your home. They work hard and get it done!

Report a concern   April 29, 2018 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look great and Our technician was so nice and efficient! Great experience.

Report a concern   April 28, 2018 — Rated 10 out of 10 by Sue Sohm Zerorez Salt Lake City
What do you like about our products and services?

The cleaning guy was friendly and very fast. The carpet looks great and it was dry by that evening.

Report a concern   April 28, 2018 — Rated 8 out of 10 by R.T.L. Zerorez Salt Lake City
What could we do to improve?

honor the franchisor marketing (30% off coupon) w/o having to speak directly to the franchisee manager

nowhere on the marketing does it say 'you hve to spend a minimum to get the 30% coupon'

anyway, nice that the franchise owner/manager gave the 30% off, but shouldnt have to argue about it with the help that answers the phone.

the cleaner kid and everythinug else was 8/10. Will use again and refer.

Report a concern   April 28, 2018 — Rated 8 out of 10 by S.T. Zerorez Salt Lake City
What could we do to improve?

I would like to see the price be a little bit less so I could have my carpets cleaned more often.

Report a concern   April 28, 2018 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Its affordable, its good, and the staff are always pleasant and accommodating.

Report a concern   April 28, 2018 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

the service was great good man, very nice,like way my carpets look, thank you.

Report a concern   April 28, 2018 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

He did a great job on my carpet it was over dirty and look sooo much better

Report a concern   April 27, 2018 — Rated 10 out of 10 by D.L. Zerorez Salt Lake City
What do you like about our products and services?

My carpet is so clean and soft, it’s like brand new!! I t looks amazing!!! And Erick was very knowledgeable about his work. I am very pleased!! Thank you very much Zerorez!! And Doug Wright for always talking about this company.

Report a concern   April 27, 2018 — Rated 10 out of 10 by N.F. Zerorez Salt Lake City
What do you like about our products and services?

I like that the cleaning is done using electrolysed water so there is no residue.

Report a concern   April 27, 2018 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Fast and nice kind people

Report a concern   April 27, 2018 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

I like the idea of no soap remaining in the carpet after it's been cleaned.

Report a concern   April 27, 2018 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

You're on time, quick and efficient!!

Report a concern   April 27, 2018 — Rated 10 out of 10 by Bonnie Bingham Zerorez Salt Lake City
What do you like about our products and services?

It made my carpet look like new

Report a concern   April 27, 2018 — Rated 10 out of 10 by K.W. Zerorez Salt Lake City
What do you like about our products and services?

Dependability. Came on time. Clean, professional technicians, excellent job. Very satisfied with quality.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Sandra Diamond Zerorez Salt Lake City
What do you like about our products and services?

Carpets turned out great. Technician was professional. Price was right.

Report a concern   April 27, 2018 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Did a great job.

Report a concern   April 27, 2018 — Rated 10 out of 10 by G.P. Zerorez Salt Lake City
What do you like about our products and services?

They are on time, friendly and do a good job

Report a concern   April 27, 2018 — Rated 10 out of 10 by D.L. Zerorez Salt Lake City
What do you like about our products and services?

Fast dry

Report a concern   April 27, 2018 — Rated 10 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

Very satisfied with the work on my carpets. The young man Mitch
was very polite and easy to talk to. I will have you again. Thank you

Report a concern   April 26, 2018 — Rated 9 out of 10 by G.A. Zerorez Salt Lake City
What do you like about our products and services?

Fast

Report a concern   April 26, 2018 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

Great service! Accurate quotes and very reasonable costs. I appreciate your phone calls letting me know the approximate time of arrival. The technician, Garrson was fantastic! I love Zerorez!

Report a concern   April 26, 2018 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

The gentleman that came to clean my carpet was very personable and professional. Great service. Love the 30 day guaranteed!

Report a concern   April 26, 2018 — Rated 0 out of 10 by T.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We got 3 rugs cleaned for over $400. The rugs looked almost the same when they got done. They said that traffic areas just don’t get clean sometimes. We called another company to come out. They cleaned all 3 rugs for $160. And the rugs looked like new when they were done. We called customer support to see about a refund and the person told us they didn’t offer refunds, but the cleaning was garaunteed, and we should have called them to come clean again. Well the tech made it sound like they had done as much as they could when they were here and this was just how it was going to be. We were offered a discount on our carpets, but were not really interested in having to get those done twice. I have pictures of the night and day difference if you are interested.

Report a concern   April 26, 2018 — Rated 10 out of 10 by B.G. Zerorez Salt Lake City
What do you like about our products and services?

The technician Jayson was informative and very professional.

Report a concern   April 26, 2018 — Rated 8 out of 10 by J.P. Zerorez Salt Lake City
What could we do to improve?

Great tech. Did a wonderful job.

Report a concern   April 26, 2018 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

clean, efficient, carpet stays cleaner longer.


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