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based on 34665 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning was quick and thorough. The tech did a great job working around our office situation. The floors were not soaking wet, only damp. The floors looked great after the job was completed.
I can't begin to tell you how thrilled I am to have discovered your company. I will recommend your company again and again in fact I have already shared my experience with your company several times to my neighbors and friends.
I have specifically told my friends and neighbors to ask for Dan, he is simply amazing. Dan is fast and efficient and really knows what he is doing, he works so hard. Dan explains your product and how it works before he starts so you feel comfortable about what he is doing, I have never seen anyone work so hard. He did not miss an inch of area that he was cleaning, you would have thought that there were at least two people doing the job because it was done so well and so fast. Dan doesn't just deserve a 10 he deserves a 100, his work ethic and skills are off the charts!
Will you please put Dan's name down in my file so that he will be the one to always come and take care of my furniture and carpets? I hope in some way you can recognize Dan for the incredible and professional job that he did. Thank you for having such a great employee, he represents your company so well, he would be a great trainer for your entire company. Most Sincerely, First name removed
I liked how they came back a second time in a timely manner to fix the issue.
We felt like the technician, Roy Alltop, who came in 2017 was more thorough than Fernando was this year. The carpet looks OK, but not as good as it did last year. The Pet Treatment is very expensive but does improve the carpet for a while. In spite of all of this, we will probably use Zerorez again.
services were great and we were treated with respect.
Carpet turned out great!
I like that there are no chemicals/soaps because I am sensitive to chemicals and I know the soaps only attract dirt. The technicians are always courteous and helpful.
The technician was timely, friendly, helpful and was in and out in no time. The carpets look good. I will hire zerorez again.
Fast friendly efficient
Nour, the technician who treated our home, was very courteous, professional, and completed the treatment and cleaning in a timely manner. Zerorez had excellent communication in reminding me of the appointment and keeping me apprised of the technician's arrival time.
The carpets turned out great, and the issues we were having with pet odors was completely resolved. It is now approximately two weeks post-cleaning, and the carpets still look and smell great!
Just do a little more thorough job. Looks good when done but easily gets soiled again,
He showed up when he said he would. He was very polite and friendly. I could tell he was working hard and trying to do a very good job.
Great service! Beautiful carpets.
The work that was completed was excellent. The cost is the biggest challenge. I paid just under $500 and thought i could replace a room or two of carpet with that. Cost was just way to high.
Technicians were great! Delivered what I expected.
Our carpet smells bad. It seemed like the men were here a very short time for all they did. I didn’t watch them. I told them I was surprised at how quickly they were finished. They said it was because there were two of them.
It should smell better.
You cleaned the carpet in our "new" house so well, it got lighter. No dirt, no cat hair! Jake was awesome, and explained everything clearly. It smelled good after too. Thanks!
Wow! What a difference. Our carpet is older and ZeroRez made it look a lot newer — and cleaner. Thanks for a job well done. Yes, I am recommending ZeroRez to my friends.
Great service, prompt and thorough, friendly technicians, like new when done. I have referred several friends and family over the years and they are all very satisfied also.
Fallowed instruction well
Zerorez is the best carpet cleaning system, by far. We love our technician, Nour, too. He’s cleaned my carpets and rugs twice, and he’s incredibly detailed, thorough, and professional. My carpets are dry very quickly when Nour cleans them. The zerorez tech that cleaned them before Nour had our account was good, but my carpets took much longer to dry than they do when Nour cleans them. I would highly recommend zerorez- most especially if Nour is the technician.
Professional, thorough, efficient.
The only thing I would suggest is focus on the positive. Say “look how good it looks” rather than “this is the best it will look.”
Carpets shined!! Not only wee they clean but they smelled good, too. The technicians were so friendly and thorough. They were efficient and made good use of their time.
My carpets look great!
Service was outstanding! Products cleaned our wool area rugs and carpeting to look better than new! We are very satisfied!
My tech was polite, knowledgeable about the carpets, a thorough and efficient worker. I asked for a call back on one of the rooms. The company was so courteous to come back and take care of my concern. My tech was just as courteous the 2nd time, even though he was called back. I am pleased with all the process.
Quick, easy, no chemicals, no smell.
Quick, easy, and nice to work with.
Great service and the end result was what we wanted.