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based on 34282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guy was very friendly and knowledgeable!
Carpets are very clean and technician knowledgeable and helpful.
My carpet looks the same as before it was cleaned!🙄
Fast easy friendly
The service technician was timely in coming to his appointment, he was professional and thorough in his work, and we are very pleased with the results of his work.
Efficient, friendly and good product.
very friendly and competent technician. Product is as advertized.
His price was about forty dollars higher than my quote and claimed he had no knowledge of a deal involving stairs.
My home felt and smelled clean - really clean. a couple of stains did not, though much lighter, did not come completely out.
Techs were prompt and polite. Did a great job. They explained every thing really well.
Always do a great job on my carpets they feel soft and clean, not crusty like other cleaners
My carpets have never looked or felt so clean. The cleaning process is amazing, our technician Dan is the best. He made sure we were satisfied before he moved on to the next area. Excellent customer service!!
KSL was 100% correct when they say Zero Rez is the best! I was impressed by the communication with me! My carpets looked great after and they even did more than I asked for same $!! I will always recommend them!
Love that we get phone calls that tell us when to expect a technician. Also, it feels like they do such a thorough job.
Your technicians are friendly and go out of their way to make you happy. You really feel like they are working for you.
You guys were nice, respectful, and they did a wonderful job cleaning the carpets. Thanks!!😁😁👍👍
Very professional. Beautifully done.
Everything was great
My carpet stays cleaner longer! The technicians are friendly and knowledgeable!
Quick and they did a great job.
Best results ever on my carpet cleaning!
The technician (Gus) who did our work was great. He was knowledgable and very good to work with. He was a wonderful representative for your company.
The technician did a good job and was very friendly. I just wish your employees were more consistent with each other. For the first time since I have used your services the technician measured the room and then charged me extra for it being over sized. That had never happened to me before.
Kept me informed
It Always was Excellent !
I had a couple of spots that were concerning and told them to do the best they could. It ended up to be so much better then expected. I have pets and they are very old. Accidents happen and I decided to get the pet treatment. It was so worth it! Don't go anywhere else. These guys are amazing!
The cleaners are always neat, clean, professional and knowledgeable. The pricing is competitive and I love the fact that it dries quicker than other types of cleaning.
Parts of my carpet were not clean ~ when I tried to explain to the girl ~ she told me what a great job the cleaner did... I felt that I hadn't been heard or believed! I got off the phone totally frustrated!!! I calmed down and called back a week later to schedule a NEW carpet cleaner to come and was informed that because they wanted to "train" the BAD cleaner ~ he would be the one to return to my home to re-do the job he didn't do right the first time!!!! When I explained that I did to want that man in my home again ~ she would not listen to me. I became upset again and told her that because she was totally unresponsive to my words, I will tell all of my friends NOT to use your service! I walk every morning with several neighbor ladies and one wanted to get her carpets clean this week and I told her to stay away from Zerorez because my experience was NOT GOOD!!!!
I'm very sad and very disappointed! I hope you did record my call because I would like you to know how "cheerfully" your girl disregarded everything I said!
I appreciated the young men that cleaned my carpet. They did a good job and explained what they were doing, and what was the best thing to do.
Always friendly techs who are efficient, know what they are doing, and do it well. Thanks.