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based on 34282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets sere cleaned in a professional manner.
The technicians who came to our house were friendly and did an excellent job. They were frustrated because when they arrived at our home, they realized their equipment was not in working order and had to wait almost 2 hours for replacements. Apparently the guys who used this particular truck the day before, did not report the problem. They arrived at our home at 8:30 am and didn’t leave until around 11:30 am. This was not their fault and I hope this problem was taken care of with the other people who had the truck the day before.
Name removed
Friendly employees.
Professional staff and very quick service. Never will go back to SS.
Carpets are very clean and the service man was very kind
The guys did a great job and great to work with. I do have a suggestion on pricing for tile floors if the rooms is in good condition tile and grout I don't fee you should charge so much to come in and spend 40 minutes cleaning it and charge over $300.00 for 400 sq ft. I think you would get more business and recurring customers if it wasn't so expensive. Just a thought.
professional and friendly techs. no residue after the cleaning
My carpet is amazing!!!
Feels like walking on the clouds now.
This has been our best experience so far with carpet cleaners.
Matheus Garrido was the one that did the job. This young Brazilian man was very charismatic and his service was way above our expectations.
He definitely deserves some credit for that. ...and some good tips too. :)
Always stand behind their service and commitment to quality.
The tech was prompt and professional and did a great job listening to my concerns. He performed the job in less time than I anticipated and the carpet looks great!
a little pricy for all the extras. Stairs , 3x5 closet etc.
The technicians were amazing and very professional. They did a great job!
There are marks from the hose left on the carpet.
Great quality work. On time. Very friendly and professional service.
The ease of the appointment and the friendlyness of the technicians
Fast, friendly associates, and of course, zero residual.
Our technician was very courteous, knowledgeable and timely in his work efforts. Our carpets looked great and we were very pleased.
My living room still smells even after treatment.
The carpets didn’t seem very clean in comparison to the previous state. We were frustrated by the lack of difference in the carpets. Areas that were matted down are still matted down. We have no pets; we do not smoke, we don’t even wear shoes in the house and our carpets still look like nothing has changed.
we do not have any social media accounts
Only service I will use!
They do a great job!
Fernando is the best tech, he got my job in last minute and even took my rug with him to put in my apartment. I love you 'Nando. Viktor was also killin' it.
Wonderful service, technician did a wonderful job!
First of all Dan was very professional and pleasant to speak with. He took the time to listen our needs and went over the entire pricing so we had an idea of the costs to remove the pet stains that were horrible.
He absolutely took a lot of pride in His work which he demonstrated in the way he took care of our carpets and did better than we could have hoped for since our rooms like amazing and stain free!
Good communication. Honored estimate. Professional job
Very professional, nice to talk to, made sure it was right with me before he left. My floors look great!
Fast, quality service, person did a good job explaining process
I was frustrated with the exact time of the appointment. I was told that I would be called one hour ahead, and when I didn't hear from you. I called and was told that the technician was not at the appointment prior to mine and so they didn't know when Zerorez would be coming. Since the appointment was to be for a townhome that my Mom rents out and not somewhere we live, it was frustrating to try to pinpoint when to get there.
Finally when Zerorez did call us, he said he would be there in 5 minutes. So I was not given the half hour heads up that I had been told I would get, but only that he was on his way. Thankfully we had been driving around doing errands trying to take up time and were not too far from the townhouse. Zerorez was there waiting when we got there.
When Zerorez did come, it was a very good experience overall and I learned some new things.
One thing that did happen while Zerorez was there, I had been cleaning the toilets. They had that blue stuff in the tank that the previous owner put into the toilet tank to clean?, deordorize?, I t don't know what the purpose was and was just trying to look at the bottle but of course the bottle was upside down and so when tried to take it out of course that blue chemical stuff stained my fingers badly. I quickly put it back, it wasn't going anywhere anytime soon. But then the technician allowed me to use the alkaline water on the truck to wash my hands. It was miraculous because that blue stain came off quickly. I had thought I might have to live with it for days? Wow, that was so cool.That was amazing. Unbelievable really. Thanks you Zerorez.
And the carpets and the granite look great.
FRIENDLY, DEPENDABLE AND STAND BESIDE THEIR SERVICE.