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based on 33471 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I feel the technician could/should have paid better attention to some of the stains I pointed out. I didn't see any real extra effort in those areas, and some of the stains are still there. I don't feel they were difficult stains by any means, and that some attention could easily have resolved them.
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OUr tech Kyle did a great job on some really heavily trafficked areas. He explained what he was doing, was very personable and professional. He worked quickly but didn’t rush. We were very impressed with him and the job he did. Our carpets look great. Thanks!
The service people are very personable, efficient, and quick.
Friendly and helpful. Beautiful carpet!
Good follow up and reminder calls. Friendly service, careful service (protected corners and even moved some furniture), and clean carpets to boot! I liked that there was no chemical smell.
I liked how knowledgeable the technician was and how accommodating everyone was.
Very efficient! Carpets look great!
I loved the fact that you gave us "booties" to wear if we had to walk on the still wet carpet! That's a nice addition to your service.
Customer service.
It was very expensive (450) and my house smells worse now then it did before you guys came. I didn't have this issue the last time you guys cleaned my carpets
Got our soiled carpet (that had not be cleaned in over 10 years) back to almost brand new! The carpet does not smell like wet dog or is crunchy like other cleaners do!
great cleaning. great seevice. the technician was knowledgeable, thorough and helpful.
Great service
Fast friendly and a job well done!
I wasn't happy with the first service, but they came back and it looks wonderful
Carpets look great. Professional service people
Angelo was our technician and he did an amazing job for us. He was on time and professional and did a very thorough job. He took extra time to make sure he protected our walls and wood work and did a great job cleaning some tough areas.
I would recommend ZEROREZ to anyone. This is the second time we have used them and they have been outstanding.
Cleaner was nice and friendly. But after he was done I noticed carpet was still dirty in places. I used a white cloth and swiped it on carpet and showed him how much dirt was still left in carpet. He cleaned that area but I still got some up in other areas when he was gone. I also didn't like the fact that he didn't have an attachment that would get into smaller areas.
This is just for traffic areas. I'm in a highrise and he told me that they couldnt get other equipment up into bldg. However, I have had cleaners that did and had other attachments with them.
I probably won't have your company back or recommend you to others in the building.
Representative was very knowledgeable and thorough. Although there was an issue with the cleaning, Zerorez was quick to remedy the concern.
THE TECHNICIAN WAS VERY KNOWLEGEABLE AND TOOK THE TIME TO EXPLAIN EVERYTHING.
more effort on the worst discolored grout.
The young man who came to clean our carpets and tile was exceptional. He looked professional, worked hard, cleaned up after himself, and took particular care not to damage anything. Also, he was cheerful and easy to talk to. When he finished, he had us look at the tile and the carpets to see if we were pleased with his work--and we were!
Tech was very knowledgeable and answered all my questions. Even got my appointment the same day within a few hours!
You did a great job cleaning the carpets in my whole house. I was able to get an appointment within a couple days of my calling. The service tech arrived in a timely manner, and was finished when he said he would be.
Your technician was awesome.
Great cleaning. Fast Drying. No residues!!
You do not use any harmful chemicals. You keep me informed as to when you are arriving.
You do a great job and we appreciate the timeliness and thorough cleaning each and every time. You techs are the best.
Thanks!!

The young man that was here was very thorough and went over areas more than once that seemed to need it.