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based on 34284 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reese was terrific. He took Isaiah's place. Was worried but he was Great! Thank you
I have only had one carpet cleaner from Zerorez that really took his time and did a great time. I had two cleaners come, and one of them was bragging how they could get in and out in less than 45 min. (this was 5 areas that they did) and when they left, I really felt like I had been ripped for the $161 that I paid.
I like the technicians, with Angelo being a particular favorite. The carpets FEEL clean and look beautiful
Pet odor treatment. Friendly staff
It was great to be able to schedule online, and get a confirmation email. Then we got a confirmation call 2 days before. And then, a call on a time frame update the day of, and another call when the tech was on his way! Our tech was super nice and courteous, and finished cleaning quickly!
Jacob was amazing!!
Your people are wonderful! And fast, efficient service with no sticky residue.
We had the same guy clean our carpets twice in the past 2-3 months after two separate bathroom floods. Both times he did a great job! I'm OCD and hate having the guys working on our house after the floods walking all over our carpets with shoes and dirt. So getting our carpets cleaned feels so much better and I can just relax more. He was through both times and very friendly. We'll always use Zerorez!
Technician did a great job.
Very impressed with the technician who provided tips about floor maintenance. He was very friendly and professional and I am very satisfied with the work Zerorez did. Strongly recommend!
Love how clean our carpets are after your annual visit and drying time is minimal. Technician is quick, friendly and efficient.
Carpet isn't soaking wet. You protect the corners of my walls. not just being clean but a feeling of clean.
Technician Eric very good.
Zerorez does the best job of cleaning our carpets. Thank you.
Both times we’ve had our carpets cleaned by you guys the house felt so nice. The machine bumped one of our baseboards and shipped it a little bit but my has been was able to putty/paint it so I didn’t wasn’t a big deal. The technician told me he might’ve knocked some paint off with machine and I didn’t look at it after he left. Could’ve been nice to get a free hall cleaning or something.
Great customer service
The service team member was very professional and ensured my cleaning needs were met.
The man who cleaned my carpets was extremely polite and told me everything he was doing. I liked that the carpet was not soaking wet when finished.
Matt cleaned our carpets yesterday, great job I would like to have him do our carpets every time.
Nour Haji was our Technician and he did an amazing job of cleaning our carpets. They look fantastic!
We had Zerorez come while we were in the hospital having a new baby. The guy showed up and didn’t have all the things we wanted spelled out on the order. Instead of cancelling he moved his other appts around and took 0 breaks to do everything we had requested. We are so stoked on the work and the customer service!
Carpet was very clean
I have never hired a carpet cleaner that doesn't move easily moved furniture like sofas and chairs. Was surprised to hear that is your policy. Would not hire you again for that reason.
The tech took the time to answer questions and explain things to me so that I could maintain the clean state of the carpet.
I’ve got nice clean carpets that were dry pretty quickly!
The carpet didn't look clean and there were spots left. I paid for my sectional to be cleaned and it was as it hadn't been touched. I cleaned a section after it dried with my own cleaner and it was night and day. It was a total waste of money and won't ever use your company again.
I like that they use very little chemical to remove grout sealants and that the technicians were punctual, professional and courteous.
Eric Johnson did a fantastic job on our carpets!! And, he was friendly and polite -- the whole experience was excellent. We will definitely use Zerorez again, and we'll ask for Eric!
Thanks
Zerorez was easy to book an appointment with and the price on promotion was great!! No extra charges or fees and I was charged exactly what I was quoted over the phone. I had the rooms cleaned as agreed upon and no closets etc. The technician Cody did a great job.
I was very impressed with the cleaning process and in particular they have a scrubber attachment that does a fantastic job on the carpet ( unlike the competitors that only spray soap and/or detergent on and vacuum it off. My carpet looks great and they were dry the same evening.
They don't use soap and have a unique cleaning process that breaks down the dirt so it is easily removed and doesn't leave a film that gets dirty again so fast.
I will definitely use Zerorez again.
The tech that I had wore his footies across the grass and in the road. I had to call because the tech only raked 1/2 of the carpet. He assures me that he sprayed the whole carpet with the protectant, but he didn't rake it in. According to the girl when I called, he's supposed to rake it in so the protectant gets in the carpet. When I called to get the tech to come back out, they wanted me to wait until Monday, which I couldn't do. That would have meant I had to have my furniture in my kitchen for over a week. They did accommodate me so the tech came back out Friday afternoon. He was polite!