Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34284 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 9, 2018 — Rated 10 out of 10 by Catherine Pututau Zerorez Salt Lake City
What do you like about our products and services?

Carpet that hasn’t been professionally cleaned in 5 years looks new! Love Love Love Zerorez!!!

Report a concern   July 9, 2018 — Rated 8 out of 10 by A.M. Zerorez Salt Lake City
What could we do to improve?

Communication

Report a concern   July 9, 2018 — Rated 10 out of 10 by N.T. Zerorez Salt Lake City
What do you like about our products and services?

They did a great job. They provided great service and good communication. the person who came to my home was professional and kind and very efficient.

Report a concern   July 8, 2018 — Rated 10 out of 10 by Lorraine Rose Zerorez Salt Lake City
What do you like about our products and services?

Matt was Promptly on time, called when he left to come to our house, very professional, and did a very good job!!!

Report a concern   July 8, 2018 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Respectful, Professional Technician. Came early and worked hard. Got a hard stain out and I appreciated the corner protectors. My only request and I'll call tomorrow is one small stain that's left in the basement I'd like to have them hit again, but overall it was a great experience.
I used ZeroRez in San Diego before moving to Utah and liked that experience so am glad the same good experience happened yesterday. Thanks!

Report a concern   July 8, 2018 — Rated 10 out of 10 by Brynn Palmer Zerorez Salt Lake City
What do you like about our products and services?

I like the zero residue on the carpets and floors!

Report a concern   July 8, 2018 — Rated 10 out of 10 by Susan Sandstruom Zerorez Salt Lake City
What do you like about our products and services?

The carpet looked beautiful when the technician was finished. Unfortunately as it dried , horrible stains reappeared. I think it may need to be gone over again. Other than that amazing job.

Report a concern   July 8, 2018 — Rated 10 out of 10 by Michael T. Andrews Zerorez Salt Lake City
What do you like about our products and services?

Nice Clean carpets and friendly service!!

Report a concern   July 8, 2018 — Rated 10 out of 10 by Stephanie Mash Zerorez Salt Lake City
What do you like about our products and services?

Very perfessional and personable

Report a concern   July 8, 2018 — Rated 9 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Roy did such a great job - I think it's the best I've every had!! I have recommended Zerorez to others! My carpet looks brand new!

Thank you Roy!

First name removed

Report a concern   July 8, 2018 — Rated 3 out of 10 by G.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was called and was told that I was the very first one on the list for Friday morning, that someone would be there between 8:00 am and 8:30 , at 8:00 I got a call from one employee saying that they had emergency and that they were running a little late and they would be there by 9:00 at the latest. The carpet crew finally show up at 9:50. I had to cancel an appointment because of the delay! When the crew did finally show up they did a good. job

Report a concern   July 7, 2018 — Rated 8 out of 10 by W.S. Zerorez Salt Lake City
What could we do to improve?

Show up at the tine you committed without me having to go nuts.

Report a concern   July 7, 2018 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

I just plain like that Zerorez WORKS! A few years ago, I had a particularly troublesome stain in my living room carpet. I had been using another carpet cleaning company and even asked them to come back because I wasn't satisfied. They did come back, and they tried and tried and tried to get the stain out, but it remained there, looking rather unsightly. I called Zerorex, having never used them before, and when the tech finished cleaning, the stain was gone. I have used Zerorez ever since and will ALWAYS use them. They do a good job, the techs are pleasant and efficient workers, and I have confidence that my carpet will look great when they finish. I just plain like that Zerorez WORKS!

Report a concern   July 7, 2018 — Rated 8 out of 10 by C.K. Zerorez Salt Lake City
What could we do to improve?

He seriously did the best he could

Report a concern   July 7, 2018 — Rated 7 out of 10 by S.S. Zerorez Salt Lake City
What could we do to improve?

Train your crews to go the extra mile. Five percent more effort makes 100% difference.

Report a concern   July 7, 2018 — Rated 9 out of 10 by Erin Stowell Zerorez Salt Lake City
What do you like about our products and services?

Our representative was super thorough with our whole experience. He explained the whole process and made sure we understood how it all worked. He was extremely nice, helpful and knowledgeable about his job. I would recommend him to everyone because of how stressfree the experience was. I appreciated the pointers he gave, so we could keep our carpets cleaner for day to day maintenance.

Report a concern   July 7, 2018 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

Repeat customer, very pleased with the results.

Report a concern   July 7, 2018 — Rated 10 out of 10 by L.J.R. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look wonderful, feel wonderful and seem to stay clean longer

Report a concern   July 7, 2018 — Rated 10 out of 10 by G.M. Zerorez Salt Lake City
What do you like about our products and services?

We had a very nice and efficient cleaning technician. He did a great job!

Report a concern   July 7, 2018 — Rated 7 out of 10 by M.L. Zerorez Salt Lake City
What could we do to improve?

I would like to have better cleaning in traffic areas

Report a concern   July 6, 2018 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Very good tec.Riley.was very honest,very good work.please let him know.

Report a concern   July 6, 2018 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

My carpet not only looks like new but it feels so soft also. It dried quickly too.

Report a concern   July 6, 2018 — Rated 3 out of 10 by M.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The chair I wanted cleaned isn't clean and when I mentioned it to the technician, he just said that sometimes chairs don't really come clean and didn't do anything else to maybe get it at least somewhat cleaner. Also, whatever was sprayed all over the carpets got onto my wood floors and was so hard to get up. It left a very sticky residue that I had to mop twice to get up - I've never had that happen with any other carpet cleaner before. My carpets are clean, but I don't think I will ever use Zerorez again - it's more expensive than other carpet cleaners I have used and isn't worth the extra cost in my opinion.

Report a concern   July 6, 2018 — Rated 10 out of 10 by Barbara Powell Zerorez Salt Lake City
What do you like about our products and services?

I love the process of Zerorez. My carpets are so clean and fresh. The technician was very polite and worked really hard. Thank you!

Report a concern   July 6, 2018 — Rated 8 out of 10 by K.T. Zerorez Salt Lake City
What could we do to improve?

Everything inside the house was wonderful. Carpet is very clean. When the tech called out you rescheduled but we understand that happens. But I have a large dead spot in my lawn and three lines of dead grass from the cleaning hoses. That’s not cool.

Report a concern   July 6, 2018 — Rated 10 out of 10 by Mark Bagley Zerorez Salt Lake City
What do you like about our products and services?

Our experience with Zerorez has been awesome! I'm always hesitant to let anyone do such a service in my home, for fear it will end up worse than before! But everything went smoothly, and such professional work! Impressive! We were met by a pleasant technician who was careful with everything, clean, and really knew his stuff! As promised, our carpets were dry within 8 hours and they now look marvelous! We will definitely use Zerorez every 6 months to keep our carpets looking great! Thank you Zerorez! -Mark

Report a concern   July 5, 2018 — Rated 10 out of 10 by Elizabeth Crofts Zerorez Salt Lake City
What do you like about our products and services?

I like that the products are natural.

The service was excellent.

Report a concern   July 5, 2018 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Great service with excellent results for a reasonable price.

Report a concern   July 5, 2018 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

the ease of use online, the promptness of the follow up call, the professionalism of both the carpet tech and the office staff.

Report a concern   July 5, 2018 — Rated 10 out of 10 by S.E. Zerorez Salt Lake City
What do you like about our products and services?

Service person was on time and very professional, and unlike other carpet cleaners that I have had, didn't try to sell me on expensive "loyalty programs" or upsell pre-treatments etc.

I will say that the carpets look terrific--better than when I have used other services.


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