Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33477 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 2, 2018 — Rated 10 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

Tech was very knowledgeable and answered all my questions. Even got my appointment the same day within a few hours!

Report a concern   April 2, 2018 — Rated 10 out of 10 by Melody Fisher Zerorez Salt Lake City
What do you like about our products and services?

You did a great job cleaning the carpets in my whole house. I was able to get an appointment within a couple days of my calling. The service tech arrived in a timely manner, and was finished when he said he would be.

Report a concern   April 2, 2018 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was awesome.

Report a concern   April 2, 2018 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Great cleaning. Fast Drying. No residues!!

Report a concern   April 2, 2018 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

You do not use any harmful chemicals. You keep me informed as to when you are arriving.

Report a concern   April 2, 2018 — Rated 10 out of 10 by Kevin Adair Zerorez Salt Lake City
What do you like about our products and services?

You do a great job and we appreciate the timeliness and thorough cleaning each and every time. You techs are the best.

Thanks!!

Report a concern   April 2, 2018 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was fast and did a good job.

Report a concern   April 2, 2018 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician took his time and asked about areas that needed extra attention. My carpets looked and smelled clean and were try within about 6 hours.

Report a concern   April 1, 2018 — Rated 0 out of 10 by C.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We had our carpets cleaned and one week after, we my mother-in-laws dog, who had an accident on the carpet. So we borrowed my mothers carpet cleaner to clean the area, and pulled up lots of dark water. After discovering so much dark water in that spot, we hit the high traffic areas that we were told would not come out, and we did get them out with just Costco carpet cleaner solution and a house hold carpet cleaner.

We also decided to hit some spots that rarely ever have anybody walk over it and we had quite dark water pulling up. The professional cleaning service not only did not clean the areas that are high traffic, but didn’t even clean out the areas that have almost no walking on them at all. Very upset that we spent close to $300 for services that made my carpet no cleaner then they were before.

Report a concern   April 1, 2018 — Rated 8 out of 10 by S.D. Zerorez Salt Lake City
What could we do to improve?

This service was great. The attendant was was professional, and did a great job. The price was reasonable for the work performed. I decided to give zerorez an other chance because of the price on the tile cleaning and I was very pleased with the out come.
My rating comes with some hesitation because I had Zerorez clean carpets a few years ago and I was very unhappy with the attitude of the attendant and the job that was done. not only was he rude, he told me the stain he did not get out was not a stain but a "shadow". The next time I had another company clean my carpets and the "shadow" came out beautifully.

Report a concern   March 31, 2018 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

I have used zero rez for years. I recommend them every chance I get.

Report a concern   March 31, 2018 — Rated 5 out of 10 by J.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The person who came was terrific--very clean and cheerful. Our area rugs were cleaned beautifully and we are very happy with them. The tile ended up being just like it was before we had it cleaned. I thought that the grout would turn out light like it was when it was installed. But that didn't happen. When I need carpets cleaned in the future, I will call Zerorez. I will just keep cleaning the tile weekly like I already do--with a clean, damp cloth on my hands and knees.

Report a concern   March 31, 2018 — Rated 10 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

Great service and high quality.

Report a concern   March 31, 2018 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, Knowledgeable staff.

Report a concern   March 31, 2018 — Rated 5 out of 10 by S.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The quote on my tile wasn't accurate. I have had Zero Rez clean my tile and carpets many times in the past. When the technician showed up, he explained that a room for tile was considered 100 feet, not 200 as it is with carpet. I had already taken time off work, moved everything off the tile and worked like so hard to get ready for the cleaning. He called his supervisor, but no concession was made. I was pretty much stuck! I ended up having less tile cleaned to try and keep closer to the quoted price. The advertising of $33 per room is misleading!!

Report a concern   March 31, 2018 — Rated 10 out of 10 by Albert Fretz Zerorez Salt Lake City
What do you like about our products and services?

We had a little "emergency" accident with our dog during the weekday. I called Zerorez that morning and they came out that same afternoon to clean up the mess for us that was too big to handle on our own. They pre-treated, cleaned, and deodorized our carpet in a little over an hour. They're awesome!
Thanks, Zerorez!

Report a concern   March 31, 2018 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Just purchased an existing home. Home is only two years old. Wanted to make sure carpets were clean before we moved in. They were "dingy" looking. After cleaning, carpets look amazing. Color is "brighter". Zerorez is the best!!

Report a concern   March 31, 2018 — Rated 10 out of 10 by Melanie Petzold Zerorez Salt Lake City
What do you like about our products and services?

I have used other companies before but zerorez cleaned them so well they feel like new again.

Report a concern   March 31, 2018 — Rated 10 out of 10 by Pat Hartzell Zerorez Salt Lake City
What do you like about our products and services?

Good work and good service man.

Report a concern   March 30, 2018 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

The pet odor is gone! Smells like we just had new carpet installed! I will only go through Zerorez now never had the smell completely gone like this it's awsome!! Eric was awesome and friendly!

Report a concern   March 30, 2018 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

I’ve used you before

Report a concern   March 30, 2018 — Rated 10 out of 10 by Camille Tanner Zerorez Salt Lake City
What do you like about our products and services?

Excellent service and polite clean crew member

Report a concern   March 30, 2018 — Rated 5 out of 10 by J.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We still have a stain from some applesauce that was spilled just a few days before the cleaning.

Report a concern   March 30, 2018 — Rated 10 out of 10 by Stephanie Gardner Zerorez Salt Lake City
What do you like about our products and services?

No residual! Can’t beat that! Carpets dried fast!! Live the organic aspect.

Report a concern   March 30, 2018 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpet felt very clean when it had dried. No residue, just soft and clean.

Report a concern   March 30, 2018 — Rated 10 out of 10 by Sherry Forsyth Zerorez Salt Lake City
What do you like about our products and services?

I like that no soaps or chemicals are used on the carpets. We were thinking that we would have to purchase new carpeting for our downstairs, but our technician showed us some pictures that he took of the cleaned and not-yet-cleaned carpeting and it was amazing! No new carpet for us - we feel like after having them cleaned it is new!

Report a concern   March 29, 2018 — Rated 10 out of 10 by B.Q. Zerorez Salt Lake City
What do you like about our products and services?

The serviceman explained everything really well. He was fast and courteous. He even told me about the deals on and I added the protection😁

Report a concern   March 29, 2018 — Rated 10 out of 10 by W.M. Zerorez Salt Lake City
What do you like about our products and services?

Professional staff and willingness to deliver customer satisfaction

Report a concern   March 29, 2018 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

I like the natural approach to cleaning. Nothing left behind to attract dirt

Report a concern   March 29, 2018 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

I was very pleased with everything! Your technician, Peter, was amazing, courteous, and took the time to explain all processes and procedures.


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