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based on 34273 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The products are the best I have had done on my carpets and the service personnel have always been polite, explaining process well and sharing additional products with home owner that can extend life of cleaning and carpet without being pushy.
quick and efficient
The technician called before he came and was on time. He was professional, knowledgeable, and did a great job.
Thanks,
Excellent service, technician explained process and changes to original order. Technician was very friendly and polite. Work was efficient and carpet looks great.
the operator explained the procedure clearly. then he went to work. he cleaned decades old pet smell, repeating as many times as It took.
he wS HONEST and COMPETENT, and HARD WORKING.
we already loved norez.
with this operator, we are even ore pleased. our house smells clean for the first time since we got the carpet laid.
Tycho did a great job! Thanks!
Better prepared for unexpected service opportunities. Better at cleaning hard water off of tile. Disappointed in results
Seemed a little pricey
Jacob was very good about explaining the cleaning process in real time.
Carpet not as clean as I was hoping, when they were finished, but maybe my expectations were too high.
John the technician was so kind and professional
You are always my go to for carpet cleaning👏
The technician that cleaned my carpet and tile was so courteous and did a great job! Please check who it was and give him a raise or at least a huge pat on the back. It is very nice when you have someone come into your home that is so respectful and trustworthy.
your products were amazing and Jared our cleaner was so professional and really knew his products and explained everything in detail what happens with the ingredients used with the water. He was neat, clean, and very fast. I would definitely have this service done again. Kuddos to Jared
we were surprised that it only took them about 30-45 minutes to do the job. we wanted to know how dirty our carpet was. they were gone before I returned from the paint store. We let it dry overnight before we moved the furniture back. We are pleased with the results.
It's not as helpful as it could be to not have technicians help move furniture. Our technician was wonderful and helpful but we couldn't get part of our carpet cleaned.
You guys did a great job! Thanks!
Products are ‘safe’ for humans and pets. The service is professional. My carpets and tile floors look like new after nine years of active family life. Zerorez is absolutely the very best there is.
Very happy.
My carpet and chair look like new! I love that there isn't any soapy residue on my carpet to attract dirt. My carpets stay clean longer.
The technician was on time, efficient, friendly and knowledgable! Great work!
Fast service.
Carpet dries quickly & no residue
First, the carpet cleaners who have come to our home are professional, and have done a thorough job. They knowledgeably explain the process and what they have completed at my home. I love that their process is environmentally friendly. My carpets were in desperate need of cleaning, and Zerorez cleaned them up.
I still have the stains in my carpet, after paying $187 you would think your people would get them out. He didn't even spray the stains before shampooing.
Mitch was the young man who came to my home to clean my carpets.
He was friendly and professional. I have and will again, tell friends and family about your company, as you offer a good product with excellent results!
I have used zero rez several times before in this same area, a plush white carpet. I paid extra for pet cleaning, as usual, but it doesn't look like they got the few new spots at all. And overall, there are places where the carpet is just yellow, but it wasn't like that in past cleanings.
Everything was good except that the carpet on both my staircases is still wet -- more than 30 hours after cleaning. I've been running my fan several hours at a time off and on to help it dry but it's still wet.
The young man that cleaned our carpets had a great work ethic. He should up when expected. He got right to work and was very thorough in cleaning a few areas that were heavily soiled. Our carpets looked great when he finished.

they were thorough and very good. THey got me in their schedule quickly. great company