Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34273 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 24, 2019 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

they were thorough and very good. THey got me in their schedule quickly. great company

Report a concern   June 24, 2019 — Rated 10 out of 10 by E.R. Zerorez Salt Lake City
What do you like about our products and services?

The products are the best I have had done on my carpets and the service personnel have always been polite, explaining process well and sharing additional products with home owner that can extend life of cleaning and carpet without being pushy.

Report a concern   June 24, 2019 — Rated 9 out of 10 by Ron Madsen Zerorez Salt Lake City
What do you like about our products and services?

quick and efficient

Report a concern   June 24, 2019 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

The technician called before he came and was on time. He was professional, knowledgeable, and did a great job.

Thanks,

Report a concern   June 24, 2019 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Excellent service, technician explained process and changes to original order. Technician was very friendly and polite. Work was efficient and carpet looks great.

Report a concern   June 24, 2019 — Rated 10 out of 10 by linda clark Zerorez Salt Lake City
What do you like about our products and services?

the operator explained the procedure clearly. then he went to work. he cleaned decades old pet smell, repeating as many times as It took.
he wS HONEST and COMPETENT, and HARD WORKING.
we already loved norez.
with this operator, we are even ore pleased. our house smells clean for the first time since we got the carpet laid.

Report a concern   June 23, 2019 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Tycho did a great job! Thanks!

Report a concern   June 23, 2019 — Rated 8 out of 10 by J.K. Zerorez Salt Lake City
What could we do to improve?

Better prepared for unexpected service opportunities. Better at cleaning hard water off of tile. Disappointed in results

Report a concern   June 23, 2019 — Rated 8 out of 10 by K.G. Zerorez Salt Lake City
What could we do to improve?

Seemed a little pricey

Report a concern   June 23, 2019 — Rated 9 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Jacob was very good about explaining the cleaning process in real time.

Report a concern   June 23, 2019 — Rated 5 out of 10 by M.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpet not as clean as I was hoping, when they were finished, but maybe my expectations were too high.

Report a concern   June 23, 2019 — Rated 10 out of 10 by carmen bowles Zerorez Salt Lake City
What do you like about our products and services?

John the technician was so kind and professional

Report a concern   June 23, 2019 — Rated 10 out of 10 by E.N. Zerorez Salt Lake City
What do you like about our products and services?

You are always my go to for carpet cleaning👏

Report a concern   June 22, 2019 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician that cleaned my carpet and tile was so courteous and did a great job! Please check who it was and give him a raise or at least a huge pat on the back. It is very nice when you have someone come into your home that is so respectful and trustworthy.

Report a concern   June 22, 2019 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

your products were amazing and Jared our cleaner was so professional and really knew his products and explained everything in detail what happens with the ingredients used with the water. He was neat, clean, and very fast. I would definitely have this service done again. Kuddos to Jared

Report a concern   June 22, 2019 — Rated 9 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

we were surprised that it only took them about 30-45 minutes to do the job. we wanted to know how dirty our carpet was. they were gone before I returned from the paint store. We let it dry overnight before we moved the furniture back. We are pleased with the results.

Report a concern   June 22, 2019 — Rated 8 out of 10 by L.B. Zerorez Salt Lake City
What could we do to improve?

It's not as helpful as it could be to not have technicians help move furniture. Our technician was wonderful and helpful but we couldn't get part of our carpet cleaned.

Report a concern   June 22, 2019 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

You guys did a great job! Thanks!

Report a concern   June 22, 2019 — Rated 10 out of 10 by Margo Christensen Zerorez Salt Lake City
What do you like about our products and services?

Products are ‘safe’ for humans and pets. The service is professional. My carpets and tile floors look like new after nine years of active family life. Zerorez is absolutely the very best there is.

Report a concern   June 22, 2019 — Rated 9 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Very happy.

Report a concern   June 21, 2019 — Rated 10 out of 10 by A.J. Zerorez Salt Lake City
What do you like about our products and services?

My carpet and chair look like new! I love that there isn't any soapy residue on my carpet to attract dirt. My carpets stay clean longer.

Report a concern   June 21, 2019 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician was on time, efficient, friendly and knowledgable! Great work!

Report a concern   June 21, 2019 — Rated 9 out of 10 by Robert Ray Zerorez Salt Lake City
What do you like about our products and services?

Fast service.

Report a concern   June 21, 2019 — Rated 9 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpet dries quickly & no residue

Report a concern   June 21, 2019 — Rated 10 out of 10 by Amber Hendrix Zerorez Salt Lake City
What do you like about our products and services?

First, the carpet cleaners who have come to our home are professional, and have done a thorough job. They knowledgeably explain the process and what they have completed at my home. I love that their process is environmentally friendly. My carpets were in desperate need of cleaning, and Zerorez cleaned them up.

Report a concern   June 21, 2019 — Rated 0 out of 10 by S.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I still have the stains in my carpet, after paying $187 you would think your people would get them out. He didn't even spray the stains before shampooing.

Report a concern   June 21, 2019 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Mitch was the young man who came to my home to clean my carpets.

He was friendly and professional. I have and will again, tell friends and family about your company, as you offer a good product with excellent results!

Report a concern   June 21, 2019 — Rated 4 out of 10 by H.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have used zero rez several times before in this same area, a plush white carpet. I paid extra for pet cleaning, as usual, but it doesn't look like they got the few new spots at all. And overall, there are places where the carpet is just yellow, but it wasn't like that in past cleanings.

Report a concern   June 21, 2019 — Rated 5 out of 10 by E.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Everything was good except that the carpet on both my staircases is still wet -- more than 30 hours after cleaning. I've been running my fan several hours at a time off and on to help it dry but it's still wet.

Report a concern   June 20, 2019 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

The young man that cleaned our carpets had a great work ethic. He should up when expected. He got right to work and was very thorough in cleaning a few areas that were heavily soiled. Our carpets looked great when he finished.


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