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based on 33738 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service done was very much to my satisfaction. The technicians were very courteous and kind answering all my concerns. I will use them again next year for sure. Also I will recommend them to my friends. Thank you.
I enjoy the ability to schedule online, quick response to questions, and your technicians are very friendly and knowledgeable.
Brent Mason was absolutely great! So professional, explained everything and did a fantastic job. You are lucky to have him in your employ!
Jeff Cope
I am very happy with the way they cleaned my sectional and carpet. They called me before my appointment when they said they would. The technician was very pleasant and professional and I will be using them again.
I like the fact that you don't use chemical to clean with.
It was quick and easy. The technician, Christian, was very pleasant and polite. He made sure he understood exactly what I wanted done for the carpet and he did it. Dried quickly, and looks good.
Our technician was great! He was right on time, worked quickly, and walked us through the whole process. Our carpet looks great!
The technician was very helpful in explaining the process.
The zerorez employee that cleaned our carpets was awesome, and did a great job on the carpets, but we noticed that there was some damage to the paint on one of our walls near our entry way.
We were trying to have Zerorez clean the carpets in the condo we were getting ready to sell along with having a dishwasher installed on the same day as we were coming from out of town. Zerorez was so good to fit us into their schedule even coming earlier than expected and we were then able to be done with everything by noon. The carpets look so clean and smell so much better. Thanks so much for your great work! We will always call Zerorez.
They were on time. Very professional. Quickly completed the job.
The guys did a great super,job. I just think cleaning tile that is in good condition is way over priced. I won’t have tile cleaned again. The boys were fantastic wonderful workers
Your first time out wasn’t the best. You said you wanted to make it right. You came out the second time and you did make it acceptable. Thank you for efforts.
The carpets always look so clean and last for quite a while.
For $200 I expected an exceptional result. There are spots that were not cleaned at all and the area they charged me for an extraction was wet for days after and when it did dry smells like urine. Very disappointed, would never recommend.
Please refund back the $150.00 above what the cheap guys charge for the same job.
Everything, you guys are awesome
Your pricing needs to be more detailed. Me and my friend/neighbor had our carpets cleaned two days apart and our homes have the exact same floor plan. She was charged $100 less than me just because the person who came to her home had a different opinion on what was what. FYI I feel like I got completely ripped off. For example: The kid who did mine charged me for a hallway for the 5 ft hallway in my master bed that just led to the bathroom. My friends guy just said it was part of the master since it was so small.
Improve your schedule program.
Super friendly and quick! Thanks so much!
Nice workers professional job done
Friendly and competent. Carpet looked pretty good considering the condition and wear of the traffic areas. I liked that we could schedule within a week of the appointment.
The young man who cleaned my carpets was wonderful. I wished he had gone over the carpets more than one pull. Maybe that wall it needs to get clean I guess.
Great service. Nice clean carpets. Thanks!
hard working employees, great service, great product
Was impressed w/customer/tech, Ben and his communication.
The employees were friendly and professional. They worked quickly and effectively. The appointment was easy to book and reminders/notifications were timely. I felt like the pricing was reasonable.
The service was extremely good! The treatment to remove animal soil from the carpet was extremely effective and the technicians were very professional and pleasant to have in the home!
How quickly the carpet dried and very good cleaning service person
I like your product, especially the lack of residue in the carpet. My carpet looks great and seems to maintain its luster longer after the cleaning
Thank you for the professional service I received, Name removed
Great communication, helpful techs, respectful of my time.