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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had to point out clearly visible spots and ask him to go over them again and they came up. I wish he would have made the effort with the spots. I did appreciate him getting them out when I asked. The main disappointment is I have a distinct clean line right in the middle of my great room. I was going to call and talk to someone but got this and decided to respond. Believe me I know how bad my carpets were, but to have a distinct line that's just odd. I took a picture if you would like to see. Thankyou, First name removed
Professional staff. On time.
Efficiency and friendliness.
The technician was courteous and fast and the carpet is so clean and soft! Thank you!
Our carpet looks great!! We just moved in a few months ago and planned to change out the carpet. Well, other things took precedence, so we decided to have them cleaned for now. We really didn’t expect much. But surprisingly, they look amazing. They were even able to get some ugly stains out. I will definitely be using their services again and recommending them to everyone we know. Thanks!!
Very professional, cheerful, and gave us good counsel about some unexpected pet stains that they quickly identified.
The carpets are always so clean and fresh after Zero rez has been here.
The carpet was wet for 24 hours. That didn’t make me very happy :(
Price was excessive and result very disappointing
the gentlemen that did are carpets[ was very nice and friendly. hard worker. please let him know
All went well. I am anxious to see the results of the servicing of our carpet after the children and grandchildren have been here for a visit and staying overnight.
The traffic areas in the carpet look exactly the same after being “cleaned”
You guys are thoughtful. You guys use those orange protectors to protect the corners of my walls from rubbing against the tube, and you use shoe covers so as not to track in dirt which I love.
I thought the tech was very professional. He actually stayed ad did an additional rug for me. Super Impressed!
Great service and friendly technician.
The representative was very professional and thorough. I’m very happy with the results. I will definitely make a six month regiment with zero Rez again.
I have always had good service from the technicians who have cleaned my carpets. They have been courteous, thorough, and mindful of particular issues that may need addressed.
John was super helpful and quick and friendly and professional. I loved how fast he did it.
But.. wish the 4 hour window was improved. My window was 12-4, he got to my house around 5:15.
Nice technicians. Carpets look great!
Our rug was not cleaned. We were told if we brought it into the shop it would be a deeper and more efficient cleaning, but it wasn’t. It honestly didn’t look better at all. I would like a refund.
Everything was great from the booking, reservation system, service and the final product. Our carpets and chairs look great, and they were dirty. We live in a dusty area and have large dogs. Conrad was our service tech the last two times. He was great to work with. I will highly recommend zerorez to anyone!
I did not receive a call 24 to 48 hours before service. I called the morning of the appointment,
and the ZeroRez representative had a little difficulty finding my information. This may have been because my daughter made the initial appointment for us. But she said she did not receive a call a day or two before the appointment either. It all worked out OK, but we had a busy Saturday, and it would have been helpful to have known further in advance re: when the cleaning appointment was to have been scheduled.
Alll in all, a good job with a cheerful and very dedicated carpet cleaning professional. Just a minor glitch.
No residue, fast drying, friendly service
Great customer service!
The technicians were great, very through and efficient.
The technician was perfect. Professional, knowledgable, fast and detailed. However, I found that the carpets (even with fans on them) were wet for 12-18 hours after he was done. That is a bit longer than I had expected.
The carpet and tile looks great, the tough stains came out of the carpet. The carpet technician was a good/hard worker and very knowledgeable.
Please make the window of time I have to wait for the tech a bit shorter. 4 hours is a bit long to wait.
Van was very thorough. He went out of his way to protect corners, pre-treat problem areas, spend extra time on tough dirty spots, explain everything, and even went back and hand cleaned some edges on my basement stairs that the cleaning nozzle couldn't reach. He offered me booties to wear while the carpet dried.
Very thorough and took time to really clean. Went over some stubborn areas twice. Very friendly and professional. Made sure I was happy with things before he left.