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based on 33439 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looks great. Friendly, well trained, clean cut technicians. They are well informed.
You use a product that smells very refreshing and leaves my carpet and rugs awesomely clean.
Great at removing pet dander...
Clear price. Personable employee. Quality work.
We love how well your people clean the rooms, at a reasonable price, and with a quick drying time. Our carpet always looks so good after you come!
The service was excellent. I was pleased with the finished product. So clean and fresh.
Conrad, our technician, did an exceptionally good job. He was able to remove several stains that had defied the efforts of previous carpet cleaning services--including Zerorez. He was courteous and very thorough in his work.
Very pricey, carpets were very wet.
The man who cleaned our house was very nice, and thorough! We were very impressed!
Got it clean. That is what we needed. Very confident and knowledgeable staff. Scheduling was also very good.
The guy who did our work was great. Everything was so clean.
The price for removing animal urine is excessively expensive! The regular cleaning left old dirt mark's. The technician did not spend the time to do good quality work. Seemed more interested in charging for every little thing and hurraying to get finished. Worked one half hour and charged $208.
We like the way the system cleans, and that we do not have to vacuum immediately after. Your service is always excellent and your people well trained and courteous.
This recent carpet cleaning wasn't as clean as the last time it was done last year by zerorez.
Very polite and engaged worker came to provide the service. Thank you for doing a thorough job!
No soap residue!
John was very nice and professional
You did a great job, thanks!
Looks great!!!
Most people have deep dirt and other things that make your carpet dirty. Your technician explained to us that your cleaning system only cleans surface dirt. After paying an extra $500.00 he used a different system and still didn't get my carpets clean. Very disappointed.
Our technician seemed knowledgeable about the services we requested. He did a great job and could answer my questions.
The tech was friendly and helped answer any questions I had. He was very thorough and our carpets looked great afterwards.
great servie and good work. On time and professional
I like it doesn’t make my carpet and rugs crunchy. It’s affordable. Nice people
Great service. It still took a day to dry but I think it was because it was so cold.
My carpets stay clean longer when cleaned by your system. Friendly and efficient worker who went right to work, treated stain spots and worked diligently to restore my traffic patterns to a better look. Carpets dried quickly and my furniture could be replaced that same day.
I appreciated the discount for food item donation.
Carpet cleaning was performed in a fast, through, and professional manner.
The technicians were very professional and informative. They did a wonderful job and I was impressed at how quickly they were finished.
I very much appreciate that there is absolutely no chemical use and no odor at all.
Nour did a great job. He was very professional and was willing to explain the process. He let me know right away that my hallway which I had been told would be $20 was too large and would actually be $40.
Most of all I liked that the spots on my carpet came up and dried quickly. I hope that they stay clean!
over the phone you gave me an estimate of 135$, Stating the bathrooms for tile would be about $40 dollars!! The man I talked with said an average bathroom is 10 sq ft, I knew mine would be more, I also figured my hall would be more. The young man gets hear and tells me it would be first $274, then went down to $250 which is still almost double. I did figure it might get up to 150-160$. I believe it is a dishonest business practice to tell a customer the ave size of a bathroom is 10 sq ft, even my small bathroom is not 10 sq ft. Then to low ball an estimate with such an outrageous difference in what I was charge you have to know you are doing just that, giving a very very low estimate. I honestly believed all my bathroom except the master would be considered average size. I also believe you may low ball estimates intentionally, after all you give us a 4 hour window that we wait for you to come, taking up hours in my day, so that by the time you arrive your belief is no one wants to wait and reschedule with someone else. I consider this an extremely poor and dishonest business practice. Also I now have a bedroom that the carpet bubbled up, which it Was Not in that condition before!! So what can you do to make this right, refund me $100 dollars and come have the bedroom carpet stretched back to its previous condition.