Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33728 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 20, 2019 — Rated 10 out of 10 by Alysen Jeffries Zerorez Salt Lake City
What do you like about our products and services?

They strive to make you happy!

Report a concern   December 20, 2019 — Rated 10 out of 10 by Mary Ballard Zerorez Salt Lake City
What do you like about our products and services?

Nour was the tech that did our floors. He was very informative prior to do the work. The carpets looked like new when he was thru. I would use Zerorez again in a heart beat.

Report a concern   December 20, 2019 — Rated 8 out of 10 by C.T. Zerorez Salt Lake City
What could we do to improve?

I think the carpets were cleaned good the stairs didnt get the side cleaned

Report a concern   December 20, 2019 — Rated 10 out of 10 by Sherrie Dunford Zerorez Salt Lake City
What do you like about our products and services?

Ryan L, our technician, was courteous, thorough, and went the extra mile to be sure I was satisfied with the results. The carpets are like new and it is a pleasure just to walk on them.

Report a concern   December 20, 2019 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

I liked our technicians.

Report a concern   December 19, 2019 — Rated 10 out of 10 by C.A. Zerorez Salt Lake City
What do you like about our products and services?

Good thorough job.

Report a concern   December 19, 2019 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Carpets cleaned up very nicely. I was surprised.

Report a concern   December 19, 2019 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

Pricing

Report a concern   December 19, 2019 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

The girl who did the cleaning was very friendly. She did a good job.

Report a concern   December 19, 2019 — Rated 10 out of 10 by K.K. Zerorez Salt Lake City
What do you like about our products and services?

Excellent product and excellent service. Nour was our technician and he was the best we’ve ever had. Very professional, knowledgeable and thorough. We would request him next time we have it done. Thanks!

Report a concern   December 19, 2019 — Rated 10 out of 10 by K.K. Zerorez Salt Lake City
What do you like about our products and services?

This last visit we had the carper came very clean. Nour was our technician and he was very knowledgeable about our carpet type and worked very hard to make it look good. We are very satisfied. Thank you

Report a concern   December 19, 2019 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

The person who came out to clean . Was thorough, took his time and explained everything.

Report a concern   December 19, 2019 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

They do an amazing job cleaning my carpets even better than I had hoped!

Report a concern   December 18, 2019 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look great. The technician was great!

Report a concern   December 18, 2019 — Rated 10 out of 10 by T.A. Zerorez Salt Lake City
What do you like about our products and services?

prompt and friendly service. great job.

Report a concern   December 18, 2019 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

The crew was punctual, very friendly and professional, efficient and thorough.

Report a concern   December 18, 2019 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

They did a great job. Very happy!

Report a concern   December 18, 2019 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The technician did a great job. The carpets look really nice. I will use your service again.

Report a concern   December 17, 2019 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

Great technicians! On time, and thorough job!

Report a concern   December 17, 2019 — Rated 6 out of 10 by L.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Your technicians were very pleasant and professional. The only problem we have is the pet product that you use didn't work. Even having your tech's return and go over everything again still hasn't solved our problems.

Report a concern   December 17, 2019 — Rated 9 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician looked at all the areas that needed to be cleaned and then started cleaning. Our carpets looked great and the pricing was what was quoted to me. No surprises except our clean carpets.

Report a concern   December 16, 2019 — Rated 7 out of 10 by M.L. Zerorez Salt Lake City
What could we do to improve?

I am actually really disappointed in the grout/tile cleaning. It was very expensive and they did a shoddy job. I really like the technology of no soap, but either that doesn't work for grout or the technicians ripped me off. Either way I paid triple for what I actually got.

Report a concern   December 16, 2019 — Rated 10 out of 10 by Megan Duncan Zerorez Salt Lake City
What do you like about our products and services?

John was absolutely wonderful. He was incredibly professional, quick and very thorough with his work. He was in and out within an hour and a half, which was VERY impressive considering we had three levels of carpet to be cleaned! I will be recommending Zerorez to EVERYONE!

Report a concern   December 16, 2019 — Rated 10 out of 10 by KristLe Kain Zerorez Salt Lake City
What do you like about our products and services?

FRIENDLY SERVICE. THE TECH WAS ON TIME AND DID AN EXCELLENT JOB.

Report a concern   December 16, 2019 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

John worked quickly and professionally . Results are great

Report a concern   December 16, 2019 — Rated 9 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

The man who came to clean the carpets represented your company well. He was fast and the carpets looked cleaner than what we started with.

Report a concern   December 16, 2019 — Rated 10 out of 10 by L.F. Zerorez Salt Lake City
What do you like about our products and services?

Great Eco-friendly and child/pet-friendly carpet cleaning. Great service and fast! Carpets feel soft and luxurious after. No weird smells or stickiness. Highly recommend!

Report a concern   December 15, 2019 — Rated 5 out of 10 by K.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was surprised how fast the carpets were cleaned. It took longer for me to vacuum the rooms than the person who cleaned them.
Also I was taken by surprise the extra fees for special treatments to extend the life of the carpet and water removal fees. It took less than a minute to apply.

I was quoted around $200.00 and ended up paying $350.00.
I was offered $33.00 per room but not offered clean 3 rooms and get one free. ( like I heard on the radio a week or so later.

Also we were told we could put the furniture back in 6-8 hrs. The steps and hall were wet the next day .
I do have to say the carpets look great! We are happy with the end results but not what we had to pay .

Report a concern   December 15, 2019 — Rated 10 out of 10 by S.Z. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great with no fuss and no extended drying time!

Report a concern   December 15, 2019 — Rated 7 out of 10 by M.A. Zerorez Salt Lake City
What could we do to improve?

I was surprised that it went from one $85-$650 bit of a shock


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