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based on 33730 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional. Easy to communicate with. Clear on what services they provide. Great work.
I feel that or carpets are thoroughly clean. Professionals all the way!
At first I was sceptical, But after I read the process on how it works. I thought thought this might work.I read some of the feedback from other customers and they seemed to be happy with the the process.once the tech set and started to get at it. Mitch was a pro he was okay with my ?’s. So far it looks good now that it’s dry. And seems to be doing what you’re telling me.🤩👍🏽Thanx Zerorez
Good
I always know my carpets will be clean and fresh with Zerorez. Mitch did a wonderful job.
Results were beautiful and Exactly as explained. Workers were very polite and house conscious to ensure cords and tubing were no rubbing against my newly painted walls. The service was quite fast. I was very pleased and will use this service again as well as recommend to my friends.
Hunter was prompt in arriving and fast in his service. He explained any problems or challenges going into the job and then showed me later how he had resolved the issues and had a better outcome than he anticipated. He was personable and easy to work with.
Once again I was very pleased with your service and will surely use Zerorez again in the future.
On time, professional, pleasant, concerned for our property
Paid a lot of money to treat carpets and did absolutely nothing.
The second time over the carpet got out the stains i was concerned about
Fast response, friendly, honest and thorough service.
First, the tech tried to upsell things from the start. I realize that he is only doing what he had been trained to do. So, that is more on the company than him. Next, the pre-treatment sprayer had an electrical short or malfunction, which kept tripping the breaker, even when we tried sockets in two different rooms.
Lastly, he didn't even take the wet carpet before he left. If raking is not your policy, it ought to be. It left my carpet looking terrible. Never again will I use zerorez.
Seems like a new technology. The professional carpet cleaning business needed some renovation finally. I also liked that the person who cleaned our carpets had great social skills and seemed a little trendy. Haha! That just makes me feel like I'm hiring someone who is on the cutting edge. He was easy to work with. I loved that he sent pictures to me of his progress. It was super helpful to see all the dog hair he got out of our carpets! So I feel very confident that our carpets got cleaned super well.
I like residue free.No chemicals and getting my carpets clean.Very happy with friendly service. I am a repeated customer.
This is the 4th time I have had you come to my house to clean my carpets~! You always do exactly what I want done~! I have never been disappointed~!! The people who come are very professional and don't waste time, we go over what is suppose to take place. and when thats been confirmed~! Straight to work~! I love how my carpets feel when they are dry~! I love to go barefooted in my house. THANK YOU SO VERY MUCH ZEROREZ I AM A HAPPY CUSTOMER~!!!!!!!! Name removed
Great customer service. Both of our technicians (hunter and James) have been so wonderful and always knowledgeable! Only carpet cleaners I use!
Good products in timely matter
I like the act that you use alkaline water in the cleaning process, and you do not put the white powder that many other carpet cleaning company’s use. Your technicians are also well informed about the cleaning process.
Reliable. Quick. Good work.
Zerorez Representative is always polite and thorough. Floors always look great after being treated.
Your service was great! He was friendly, educational and fast.
very professional, knowledgeable, fast service, friendly, thorough
I feel like the carpets get really clean and residue free. Thanks!!!
Please have more interaction with the associates about moving furniture and describing what they are actually doing during the cleaning process.
Dried fast
When I asked the tech how long it would take to dry he said it would take 6-8 hous....15 hrs later and the carpet is still wet and the house smells like wet carpet. We had to get a box fan and move it around to help it dry and hopefully we did it soon enough so we dont have mold now under our carpets. I dont know if he used too much water or just didnt actually know how long it takes to dry but not super happy with that.
Did a great job of cleaning the carpets, friendly and being oN time. I wish the carpet dried a little faster. It took almost 24 hours but the Loki beauty.
I'm not happy about being up sold. And didn't feel like I got my monies worth. Since we already paid to have the pet solution added anyway.
Zerorez fit me in the same day as my call. The technicians where friendly and informative. They did a great job. Thanks

The technicians were very friendly. They did there work very quickly and it was well done.