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based on 34256 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Agent came on time in the time frame and performed his services very well.
Good communication
Professional workers
Good product
The carpets are well cleaned.
The technician did a good, thorough job and the carpets look cleaner!
Your Man was great !!
They were quick and did a great job cleaning.
First off your technician was such a nice person and explained everything so well to me, he worked hard and fast and did a very thorough job. His name was Jacob. I liked Jacob he was very nice, and polite. I hope he gets a per-motion, he deserves one, he worked very hard. He was by far the best tech I have had come here.
The carpet cleaning was good. However my floors took a long time to dry and smell really bad. After they were cleaned they have a really musty almost mildewy smell. I have never had them cleaned and had a bad smell with my past carpet cleaner. Mel my other business’s carpet man used a product that dissolved bacteria and odors and the carpets dried faster.
I have always like zerorez because my carpets are not soaking wet after but this time they were. 24 hours later they were still wet! That has happened to me with other cleaners but never zerorez before now.
Great friendly service. Prompt and thorough. Especially appreciate the extra safety measures taken during this pandemic.
Hi we really liked the service person who came and we just don’t feel the carpets were entirely cleaned in main traffic areas- we still have very noticeable spots and dirt in those spaces. Our carpet isn’t the highest quality but it’s also only 2 years old- rental unit. We discussed with the person who came and we decided to let it be the hoses were already packed. He did bring them back to the lower stairs for one spot. There’s just a lot of areas that need a thorough cleaning and were either not sufficient with the cleaner or just needing more attention. Was expensive for there to still be areas that are noticeably still not clean
Had a surprise when being charged for a disposal fee.
Great job
I had a great experience. I have had Zerorez come several times. Great service and great price.
You make it right and do it quickly
Went the extra mile
Easy to work with. Great results!
My expectations were my carpet would look like it did last time when I had you clean it. especially since I paid for the carpet protection last time. just does not look as clean as it did before
Technician was very competent, friendly, and on time...carpets look great.
I just have a couple stains that couldn't be lift but otherwise great service.
Quick and easy
I loved our technician. He was respectful and did a great job. Our carpets feel fluffy and clean again. Very happy!
I didn’t feel like the service technician put in much effort on the high traffic areas. He didn’t spend anymore time on those areas than any of the other areas.
Very professional and courteous,
Ryan, our technician, was very knowledgeable about the specific carpet cleaning job that our home required. He answers all of our question, and did a terrific cleaning job!
Fantastic job! Great technician (Conrad). Thank you!
Prices are a little high. It would be nice to be less expensive.
We were told our floor would dry in 6-8 hours and it took three days. The pillows that were cleaned had an awful smell. We had to call and have a fan delivered to dry our carpets.
The people and process is very professional.
The results are great!