Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34256 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2020 — Rated 10 out of 10 by E.A.S.P. Zerorez Salt Lake City
What do you like about our products and services?

The carpet cleaners were very friendly and answered questions. To me, the kind customer service and their suggestions on how to best care for the carpet were very helpful. They worked hard and did their best to clean up and refresh our carpets despite the carpet age.

Report a concern   August 16, 2020 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Your carpet cleaner was very friendly and informative on how to properly care for my carpet.

Report a concern   August 15, 2020 — Rated 0 out of 10 by K.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I have dirty strips on my carpet now.

Report a concern   August 15, 2020 — Rated 10 out of 10 by J.F.S. Zerorez Salt Lake City
What do you like about our products and services?

The employee/man was the best.

Report a concern   August 15, 2020 — Rated 10 out of 10 by April Johnson Zerorez Salt Lake City
What do you like about our products and services?

Safe, quick, thorough, got some stains out that I didn’t think they could.

Report a concern   August 15, 2020 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Great technicians!!

Report a concern   August 15, 2020 — Rated 10 out of 10 by J.F. Zerorez Salt Lake City
What do you like about our products and services?

Your technicians were polite and efficient. They wore face coverings and booties. They cleaned some really soiled high-traffic areas better than I hoped! Great job zerorez!!

Report a concern   August 15, 2020 — Rated 1 out of 10 by J.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It was very expensive ($772), we moved all but one chair (which I moved when he was cleaning that room) and I was told that it was your policy to not move any furniture.

I had to vacuum all the rooms I wanted cleaned (I was told that) and in light of your fees I felt that to be excessive.

The cleaning was done well but I did not feel the pet treatment
to be worth $250 while you were telling me that it wouldn't really make the pet spots go away.

I would not have you come again.

Report a concern   August 15, 2020 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

We love the way our carpet look and smell and we especially loved having Richard Howard in our home. He worked so hard to get the pet odor out of our carpets. He gives your company a good name!!!

Report a concern   August 15, 2020 — Rated 10 out of 10 by Kristin Collins Zerorez Salt Lake City
What do you like about our products and services?

Fast drying. Prompt technician. Courteous. Careful with my things.

Report a concern   August 15, 2020 — Rated 10 out of 10 by O.E. Zerorez Salt Lake City
What do you like about our products and services?

He was great! Loved the service.

Report a concern   August 15, 2020 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

I liked receiving a call before they came. Everything was explained very well to be. I felt comfortable with them in my home. They were very thorough and answered all my questions. The carpet looks great!

Report a concern   August 14, 2020 — Rated 8 out of 10 by R.R. Zerorez Salt Lake City
What could we do to improve?

Extra spot treatment. Spots not taken care of & need to schedule a return visit.

Report a concern   August 14, 2020 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

William was very thorough and pleasant. The carpet isn't completely dry, but it appears to look fine.

Report a concern   August 14, 2020 — Rated 10 out of 10 by Judy Jepson Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is the only company I trust to clean and sanitize my carpets. Especially with the Covid virus a concern for so many of us. See you again soon.

Report a concern   August 14, 2020 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is professional, quick, thorough, and always friendly. I love working with the people at Zerorez!

Report a concern   August 14, 2020 — Rated 10 out of 10 by V.H. Zerorez Salt Lake City
What do you like about our products and services?

I love my clean carpets - added bonus were the nice young men, so polite, wasted no time.

Report a concern   August 14, 2020 — Rated 10 out of 10 by W.L. Zerorez Salt Lake City
What do you like about our products and services?

The 2 young men who serviced my home were very knowledgeable and professional. I would recommend your company to my acquaintances. Thanks for the good work.

Report a concern   August 14, 2020 — Rated 10 out of 10 by Sophie Anderson Zerorez Salt Lake City
What do you like about our products and services?

We only use Zerorez to have our carpets cleaned. Their cleaners are so professional and polite. William made our carpets look like new!

Report a concern   August 14, 2020 — Rated 10 out of 10 by Kathy Henrichsen Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great

Report a concern   August 14, 2020 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Carpet cleaning

Report a concern   August 14, 2020 — Rated 6 out of 10 by B.I. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had two areas on my wall that got dinged up. You were kind enough to offer a generous credit but i still need to make the minor repairs.

I don’t recall having that issue before when having the carpets cleaned.

Report a concern   August 14, 2020 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough and professional.

Thank you.

Report a concern   August 14, 2020 — Rated 5 out of 10 by S.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Too fast and not careful, very disappointed. Loved using them previously. Still wet after 11/2 days. Had to have carpets Stretched and relayed in 2 rooms.

Report a concern   August 14, 2020 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

great service. technician performed excellent service.
carpet looks great

Report a concern   August 14, 2020 — Rated 5 out of 10 by D.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I’m sure our furniture is cleaner, but it just doesn’t look much better. I had higher expectations. The guy that came out was nice and professional, but it just wasn’t as good as I’d hoped

Report a concern   August 14, 2020 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

i like your idea of not using soap. thank you. i love how clean my carpet is after you leave and for months after

Report a concern   August 14, 2020 — Rated 10 out of 10 by Sandy Cook Zerorez Salt Lake City
What do you like about our products and services?

James was fantastic and did a great job. Carpet came out cleaner than expected. Very happy with the results!!

Report a concern   August 13, 2020 — Rated 10 out of 10 by Ian Thompson Zerorez Salt Lake City
What do you like about our products and services?

Friendly, informative staff and a terrific end product with our carpet cleaning needs!

Report a concern   August 13, 2020 — Rated 9 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

Drake was very professional and hardworking. He was also very kind and a joy to be around. He’s also very knowledgeable about stains. I would definitely recommend zero Rez to others


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