Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33725 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2020 — Rated 10 out of 10 by Shawn Bolton Zerorez Salt Lake City
What do you like about our products and services?

Very effeciant friendly do a great job would highly recommend

Report a concern   June 14, 2020 — Rated 10 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

We have used your services and enjoyed the carpets and other surfaces that have been cleaned by Zero Rez. The results are better than the three or four other methods we have tried in the past.

We love your product and process. However the quality of your servicemen make a huge difference. We were happy to have Austin in our home yesterday. He was knowledgeable, friendly, professional and hard working. So thanks to Austin and your excellent product/process. We are smiling today and enjoying our clean carpets underfoot.

First name removed and Gail

Report a concern   June 14, 2020 — Rated 9 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

Professional technician, quick process, called ahead and arrived promptly.Carpet looks great!

Report a concern   June 14, 2020 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Dries quickly. No chemicals.

Report a concern   June 14, 2020 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpets always look like new after Zerorez cleans them!

Report a concern   June 13, 2020 — Rated 10 out of 10 by B.E. Zerorez Salt Lake City
What do you like about our products and services?

I liked the way it was cleaned.

Report a concern   June 13, 2020 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

The young man called as we were advised he would. He showed up on time and did a thorough job on a very dirty carpet. We are grateful for his help.

Report a concern   June 13, 2020 — Rated 5 out of 10 by K.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I read that your people were coming with masks and equipment would be sanitized. He did neither. There were spots still left of the floor and I didn't see any real effort to even try to lighten it with extra scrubbing.
In my daughter's room, it was like he cleaned the bare minimum, some of the carpet was still dry between the bed and bookshelf. It was smaller than the width of his tool, but he could have used the stairs tool that he had right outside the door. Part of my recliner wasn't wet either. I believe he skipped the bottom foot part.

I think he should have used an edge tool to get by the baseboards. I felt like the job was done, just not thoroughly. I was disappointed.

My floors do look better than they did, but I felt like the technician, while polite, was just wetting my floors and going through the motions-not making a real effort to make them look as good as they could be.

Report a concern   June 13, 2020 — Rated 4 out of 10 by L.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cleaning the tile left a lot of water and edges by walls and other things still dirty and wanted to much money for a lot of little extra things like cleaning a chair. Putting a extra solution on dog Urine

Report a concern   June 13, 2020 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

quality filters. polite ad helpful management and staff.

Report a concern   June 13, 2020 — Rated 10 out of 10 by Nita Call Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great and they dried very fast

Report a concern   June 12, 2020 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

Came when asked, on time. Polite cleaner.

Report a concern   June 12, 2020 — Rated 10 out of 10 by Bonnie Davis Zerorez Salt Lake City
What do you like about our products and services?

Love you guys

Report a concern   June 12, 2020 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Conrad did excellent and thorough work

Report a concern   June 12, 2020 — Rated 10 out of 10 by J.Y. Zerorez Salt Lake City
What do you like about our products and services?

Everything went very well, tech was on time, inspected for carpet issues and began working. He was helpful putting blocks under my furniture and took extra time to treat 2 spots on my carpet that would not clean up with regular cleaning methods.

All my carpets look great and I'm very happy.

Report a concern   June 12, 2020 — Rated 9 out of 10 by Susan Keller Zerorez Salt Lake City
What do you like about our products and services?

Friendly and efficient service I would use this company again.

Report a concern   June 12, 2020 — Rated 10 out of 10 by Sandie Waters Zerorez Salt Lake City
What do you like about our products and services?

I love the professionalism of the employees at ZeroRez. The results with this carpet cleaning are far superior to other companies. I will continue to use ZeroRez in the future.

Report a concern   June 12, 2020 — Rated 10 out of 10 by V.W. Zerorez Salt Lake City
What do you like about our products and services?

I like the promptness, the follow-through verification, the expertise and cordiality of the technician and the results of the work.

Report a concern   June 11, 2020 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Not lots of residue.

Report a concern   June 11, 2020 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

You do a great job. Carpets look like new again and the technicians are knowledgeable and friendly.

Report a concern   June 11, 2020 — Rated 10 out of 10 by T.A. Zerorez Salt Lake City
What do you like about our products and services?

How well it works.

Report a concern   June 11, 2020 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

I am very pleased with the way the carpet looks. Angelo did a great job.

Report a concern   June 11, 2020 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

Scheduled
Cleaned
Payed
Happy

Report a concern   June 11, 2020 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

He was on time, and did a great job.Name removed

Report a concern   June 11, 2020 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look great and the service was great!

Report a concern   June 11, 2020 — Rated 10 out of 10 by Kay Vincent Zerorez Salt Lake City
What do you like about our products and services?

Everything looks great the product you put on the rugs has worked wonderful

Report a concern   June 11, 2020 — Rated 7 out of 10 by P.H. Zerorez Salt Lake City
What could we do to improve?

I’ve used Zeroez a few times both at the house we currently live in and our past home and have always thought they do a good job.
We had a situation with the technician this time I was not happy with. I would be happy to speak to someone if so desired.
Thank you
First name removed

Report a concern   June 11, 2020 — Rated 9 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Ryan, the tech who cleaned my carpet, was on time, personable, accommodating and did a very good job. I was very pleased and impressed.

Report a concern   June 11, 2020 — Rated 10 out of 10 by A.K. Zerorez Salt Lake City
What do you like about our products and services?

Friendly staff. They were on time, quick, and efficient. Carpets look great.

Report a concern   June 11, 2020 — Rated 7 out of 10 by E.S. Zerorez Salt Lake City
What could we do to improve?

Better explanation of how a room is defined. If a room is 280 sq. ft. and is over the 200 sq. ft. f
room size, is it considered to be 2 rooms and charged accordingly?


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