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based on 34256 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The schedule maker disregarded my need for a first appointment twice before finally speaking to someone who actually listened. I wait for 2 hours for the first appointment ( working nights makes this especially difficult). The rescheduling of the first appointment was made at the schedulers discretion and I was not given a chance to correct her. The third appointment was made under duress as I was calling to cancel an already bad experience and I hadn't even had my carpets cleaned yet. I was promised first thing in the morning (finally). The carpet cleaning did not meet my expectation. I had heard ads that touted remarkable cleanliness, diligent workers etc. The carpet cleaning was sub par at best and the workers unkempt. I am sorry to say but I could have done a better job myself renting a crappy machine and at least putting a little effort into it. I will not be recommending this service to anyone.
Your men did a great job on my carpets and were very kind and considerate. Service was the best!
very thorough and informative and worked really hard plus he was so friendly and kind
and did a great job for us. I would recommend him again and again.
Thhe workers do a really great job.
Great result, good communication and reasonably priced.
Overall they did a great job! I was a little disappointed with the pet treatment. It left the carpet crusty and did not take away the stains.
Technician / Cameron was a very personable young man and a hard worker. Give him a raise.
The tile cleaning appeared to be as effective as my own mopping job... grout was still dirty (same as prior to cleaning).
The interaction with the cleaner and scheduler was professional and friendly.
Scheduling was good. Got follow up phone call the day before confirming appointment anywhere from 9-11am. 11am rolls around. No call. Called the Zerorez line. The answering person let me know I had an afternoon appointment from 1-4:30. I was upset bc I had the appointment confirmed the day before via phone! The operator/front desk then put me on hold to ask dispatcher when I could expect someone. Waited. Got back to me and learned the technician was 45 min from being done at a job. Travel time meant he showed up literally, after noon (frustrated bc confirmed morning spot). The technician, Caleb, was great. He is the main reason Zerorez got any stars. The carpet looks clean, one spot still stinks but you can’t see a stain. A bit frustrated that I got no apology from front desk, no offer to improve service, and no personal call regarding this scheduling error. We came to zerorez from a neighborhood referral, but will be reporting back on that neighborhood social media site our experience.
No residue.
Less drying time.
Your tech John was very professional and knowledgeable. We will be asking for him to come back for a different floor in our house.
Worker was great, scheduling not so much. You should allow your customers to select the time. It wasn’t fair to have me waiting all day long.
No leftover residue, dried quickly, and didn't have to stress about chemicals being used with my kids.
We've always had excellent results from Zerorez, and the technicians doing the work are always so friendly and helpful. We highly recommend your company.
Always do a good job.
In time, efficient, courteous
Fast and friendly! Very careful techs wearing PPE and being careful. Will definitely recommend and use again.
The carpets look clean and feel fluffy.
Friendly and professional service
First thing is that the floors were left extra wet. The technician said the machine wasn't sucking out the water very well. VERY noticeable. I called the next day and they came and sucked some water out of the basement carpets. My carpets just really don't seem as clean as they have in the past. I have new marks that weren't there before in my main family room. I was glad they came to pull water out of the basement.
Your fan that they left to help dry the basement is still here. Let me know when you want to come get it.
No chemicals
You team is always prompt, courteous, efficient and the services are always spot on! You guys do great work at a reasonable price.
They were wonderful to work with and they did a really great job on all of the carpets in my home
I like your carpet cleaning.
Promt service, friendly technician, affordable
The edges of the carpet were still dirty. The middle sections were great. Not sure why there was such a big difference it looks like a dark ring around the edges.
I have been using this company for years and have never had a bad experience.
Also the call center is so helpful and efficient no time wasted!
Carpets are clean with no residue.
My carpets look bleached out from the urine and are worse now with the 150. Treatment. And zerorez really means zero anything. My walkways look exactly the same. Refund would be great!! But the technician was amazing!!
The most recent employee was very thorough and did the work well. He wore a mask and slippers on his feet and was careful around furniture in the room.