Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34255 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 23, 2020 — Rated 10 out of 10 by Kat Nelson Zerorez Salt Lake City
What do you like about our products and services?

The carpet has never looked better. They were quick, professional, and worked really hard.

Report a concern   August 23, 2020 — Rated 7 out of 10 by J.W. Zerorez Salt Lake City
What could we do to improve?

Maybe spent a little more time on the high traffic areas to get stains out??

Report a concern   August 23, 2020 — Rated 10 out of 10 by J.X. Zerorez Salt Lake City
What do you like about our products and services?

Notification system is above and beyond other companies with the first ETA call from the company and the second ETA call from the technician. Technician was friendly and professional, with a quick and easy payment. They got some pretty nasty dirt out from the previous owner move-out and the top floor of my house no longer has a weird smell! Highly recommend this company to take one source of stress out of moving.

Report a concern   August 23, 2020 — Rated 9 out of 10 by M.F.R. Zerorez Salt Lake City
What do you like about our products and services?

The carpets were very clean. The young man worked very hard to make them clean.

Report a concern   August 23, 2020 — Rated 10 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look almost new they’re so clean. The men that cleaned them were very professional and hard working. Thanks.

Report a concern   August 23, 2020 — Rated 10 out of 10 by Pierrot Awaballa Zerorez Salt Lake City
What do you like about our products and services?

This is the 2nd time we have used them.
Once again, the Techs were wonderful, and did a great job.
I will for sure use them each time I need our carpet cleaned!

Report a concern   August 23, 2020 — Rated 8 out of 10 by C.G.B. Zerorez Salt Lake City
What could we do to improve?

Great service , was hoping spots in front of couch would of come cleaner but other than that we were very happy

Report a concern   August 23, 2020 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

Very pleasant people who do the cleaning. The results are always good!!

Report a concern   August 23, 2020 — Rated 5 out of 10 by B.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpets were still wet 24 hours later.

Report a concern   August 23, 2020 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Did a fantastic job! My carpets smell and look great

Report a concern   August 23, 2020 — Rated 8 out of 10 by C.J. Zerorez Salt Lake City
What could we do to improve?

The first visit we were not happy with the cleaning upholstery job. When they came back they redid it and it was much better.

Report a concern   August 23, 2020 — Rated 8 out of 10 by R.B. Zerorez Salt Lake City
What could we do to improve?

My closet floor still looks dirty.

Report a concern   August 23, 2020 — Rated 10 out of 10 by Kathy Hutchings Zerorez Salt Lake City
What do you like about our products and services?

On time fast and did a good job!!

Report a concern   August 23, 2020 — Rated 1 out of 10 by J.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Receptionist was very rude about the appointment. All I wanted to do with schedule the appointment yet she was extremely rude!

Report a concern   August 23, 2020 — Rated 9 out of 10 by Paul Malovich Zerorez Salt Lake City
What do you like about our products and services?

Efficient and effective and reasonably priced.

Report a concern   August 22, 2020 — Rated 9 out of 10 by Pat Judkins Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and competent. The carpets look much better. Of course, the fair thing would be to ask me in two weeks, since I have known stains to appear about that long after cleaning.

Report a concern   August 22, 2020 — Rated 5 out of 10 by B.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The excessive price for a treatment that the tech demanded doing or he would not clean the carpets was ridiculous. You offer deals but you still get your money with cheap shots like that.

Report a concern   August 22, 2020 — Rated 10 out of 10 by E.S. Zerorez Salt Lake City
What do you like about our products and services?

We love Zerorez!! They give good service and the process they use to clean the carpet works.

Report a concern   August 22, 2020 — Rated 8 out of 10 by K.P. Zerorez Salt Lake City
What could we do to improve?

They did something wrong the first time. Dirty lines were left in the carpet and it smelt like dirty water. We couldn’t even bring up the pile with the vacuum. They came back and now the smell is gone. The pile comes up with a vacuum and most of the dirty lines are gone.

Report a concern   August 22, 2020 — Rated 10 out of 10 by A.K. Zerorez Salt Lake City
What do you like about our products and services?

the service was done well and quickly. the tech was professional and performed the job well.

Report a concern   August 21, 2020 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

Price was perfect. They arrived and completed the work quickly.

Report a concern   August 21, 2020 — Rated 10 out of 10 by T.W. Zerorez Salt Lake City
What do you like about our products and services?

The quality of the cleaning that is done.

Report a concern   August 21, 2020 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Very professional crew. Very polite.
I am not sure that I like the tip part of the bill. That is intimidating to have to give a tip as they watch you sign the bill.

Report a concern   August 21, 2020 — Rated 10 out of 10 by Kathi Olsen Zerorez Salt Lake City
What do you like about our products and services?

All of the techs have been very thorough and have always been pleased with the work

Report a concern   August 21, 2020 — Rated 10 out of 10 by Joel Rockwood Zerorez Salt Lake City
What do you like about our products and services?

Super fast. Super good job. Very friendly guys. Really good deal.

Report a concern   August 21, 2020 — Rated 10 out of 10 by Susette Gourley Zerorez Salt Lake City
What do you like about our products and services?

Everything looked so clean
Thank you

Report a concern   August 21, 2020 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great, even previously-cleaned areas look better.

Report a concern   August 21, 2020 — Rated 6 out of 10 by E.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The Zero Residue is kind of a false claim. All that really means is that you don't leave a detergent/cleaner residue. You all use some kind of a Orange peal and that is left in the carpet.

It took almost two days for the carpet to dry and then it was kind of hard and stiff.

Report a concern   August 21, 2020 — Rated 10 out of 10 by Carol. Thomas Zerorez Salt Lake City
What do you like about our products and services?

You came back to fix a few spots that were missed and the worker was very nice to work with.

Report a concern   August 20, 2020 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

The most recent employee was very thorough and did the work well. He wore a mask and slippers on his feet and was careful around furniture in the room.


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