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based on 33435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You gave me a price. When your guy got there the price tripled. I had him do a hall and 2 rooms in the basement. He didn't even open the closet doors in the one room. So those sections of carpet didn't get cleaned. I got a price from Stanley steamer it was high so I went with you. Like I said until your guy got there and gave me a price higher than Stanley steamer. I still owe you for what you did do but it would have been nice if he would have finished his job. I would not have that guy back.
We really liked our technician as he was very nice and the job appeared good before he left but as the carpet dried we noticed quite a few stains in the carpet. We caught one before he left and he went over it and got it out, but we feel like we overpaid and will go with another company next time.
Zerorez does a great job of cleaning our carpets.
Quick and easy.
Technician was great and managed social distancing well. Carpets look really good.
On time arrival, good service
No soap residue! Carpets stay cleaner longer. Technician was very polite and professional.
I'm not necessarily disappointed... I just feel like I have older carpet and it takes more than 1 pass to clean it.. the issues my carpet has is mostly due to having 3 boys, Brigham honestly did nothing wrong necessarily, he was super friendly and professional.
Great job! We were offered different options but not pressured to buy anything. Here was in and out and did a great job!
I am super happy with my two rooms and a full room of tile. John did a great job. He was very kind, explained all that he would do. He made sure that I was happy with the work that had been completed. I would definitely use Zerorez again. I was very pleased.
We just had our carpets cleaned by Zerorez, and we were so impressed with the quality of the cleaning! Our technician did an EXCELLENT job at making sure spots were treated, the carpet was clean the pile was raked, and the carpet looked like NEW again! I love how efficient and thorough Zerorez is, and will definitely use them again!
We liked the man who cleaned our carpets. He was very helpful in meeting our needs and explaining everything. We are happy with the results. We did have one spot that still has a smell where our dog had spent a lot of time laying. He is going to come and fix it for us. We have had a good experience. We will definitely use zero Rez again.
Once it dried, it's pretty stiff feeling, and there's a couple of stains I didn't notice before he left.
Fabulous job and my carpets look like new again!! Our technician Michael B was totally amazing and went above and beyond to thoroughly clean everything, and got out stains that I was sure would never come out.
The person explained the wonderful procedures used to clean carpets and when finished our carpet looks brand new! I will have them come back again.
The technician was excellent. Helpful and very conscientious. Best carpet cleaning I've had in a number of years. Thanks!
If there is anyway to have the appointment time in a shorter time slot, that would be nice. Knowing that the carpet cleaners are going to show up anytime between 11:00-4:00 is a long time to have to leave open.
On time, friendly and knowledgeable technician and quality service.
The results are great!
Agent came on time in the time frame and performed his services very well.
Good communication
Professional workers
Good product
The carpets are well cleaned.
The technician did a good, thorough job and the carpets look cleaner!
Your Man was great !!
They were quick and did a great job cleaning.
First off your technician was such a nice person and explained everything so well to me, he worked hard and fast and did a very thorough job. His name was Jacob. I liked Jacob he was very nice, and polite. I hope he gets a per-motion, he deserves one, he worked very hard. He was by far the best tech I have had come here.
The carpet cleaning was good. However my floors took a long time to dry and smell really bad. After they were cleaned they have a really musty almost mildewy smell. I have never had them cleaned and had a bad smell with my past carpet cleaner. Mel my other business’s carpet man used a product that dissolved bacteria and odors and the carpets dried faster.
I have always like zerorez because my carpets are not soaking wet after but this time they were. 24 hours later they were still wet! That has happened to me with other cleaners but never zerorez before now.
Great friendly service. Prompt and thorough. Especially appreciate the extra safety measures taken during this pandemic.
My carpet was cleaned well and in a timely manner. It looks great and feels soft.