Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33725 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2020 — Rated 10 out of 10 by S.P. Zerorez Salt Lake City
What do you like about our products and services?

Knowledgable staff, great service, very clean carpet

Report a concern   June 6, 2020 — Rated 10 out of 10 by Judy Miner Zerorez Salt Lake City
What do you like about our products and services?

Always professional and do a great job. Have only used them for years. Highly recommend.

Report a concern   June 6, 2020 — Rated 10 out of 10 by Jalayne Peterson Zerorez Salt Lake City
What do you like about our products and services?

Thanks for coming back to take care of one spot that returned. You guys do a great job!

Report a concern   June 6, 2020 — Rated 10 out of 10 by Susan Urses Zerorez Salt Lake City
What do you like about our products and services?

Our technician was so thorough and our carpet looks as good as it did when it was new! He was courteous and efficient. Gotta love Zerorez!

Report a concern   June 6, 2020 — Rated 9 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

I like that there is no residue and that I could get stain protection afterwards. The technician was very friendly.

Report a concern   June 6, 2020 — Rated 1 out of 10 by P.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Carpet cleaning should not require a tip. You don't inform your customers that a tip would be requested while the workers themselves stood there waiting. How is one to know what kind of workmanship has been done. Of course the carpet looks clean and is fresh appearing but you don't know if a good job was done or not. It would appear Zerorez employ's the tip tactic to avoid paying decent wages to their workers. I didn't appreciate a surprise tip request.

Report a concern   June 5, 2020 — Rated 10 out of 10 by L.T. Zerorez Salt Lake City
What do you like about our products and services?

The rep did a great job with superb results. He worked very fast, and was detailed in his recommendation of additional services. I have a rug over the section he recommended coating so I opted otherwise. We're very pleased with our cleaner carpet. Thank you do much.

Report a concern   June 5, 2020 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Thorough job, very polite technician

Report a concern   June 5, 2020 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look fabulous! Hunter was so polite and good at what he does.

Report a concern   June 5, 2020 — Rated 10 out of 10 by Francella Tupea Zerorez Salt Lake City
What do you like about our products and services?

Young man who clean our carpets is very professional and polite.

Report a concern   June 5, 2020 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

He did a thorough job. Carpet looks good.

Report a concern   June 5, 2020 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Friendly service tech who explained everything before getting started. Great prices, and will definitely use Zreorez again!!

Report a concern   June 5, 2020 — Rated 8 out of 10 by T.S. Zerorez Salt Lake City
What could we do to improve?

Better information about drying time. It was wet a long time.

Report a concern   June 5, 2020 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

They were on time and very professional

Report a concern   June 4, 2020 — Rated 10 out of 10 by E.J. Zerorez Salt Lake City
What do you like about our products and services?

Very helpful before the appointment and the technician was very polite and helpful while he was here

Report a concern   June 4, 2020 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

Technician very good.
Everyone I talked to was very friendly & helpful!!

Report a concern   June 4, 2020 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

The people are very thorough, kind and professional!!

Report a concern   June 4, 2020 — Rated 10 out of 10 by M.V.A. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly

Report a concern   June 4, 2020 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

Communicative, professional interaction and work performed.

Report a concern   June 4, 2020 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

Great job. Tech was thorough and efficient. The carpets look bright and clean.

Report a concern   June 4, 2020 — Rated 5 out of 10 by T.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cleaning wasn’t done properly. Also, after 2 visits we still have 2 spots that weren’t taken care of. The technician seemed to want to just get done with the job. He was so unlike what we’ve gotten use to seeing from Zerorez. Unfortunately, we will think twice before we use Zerorez again.

Report a concern   June 4, 2020 — Rated 10 out of 10 by Susan Kaelin Zerorez Salt Lake City
What do you like about our products and services?

We have used Zerorez for years and have always been very satisfied with the way our carpets look after they have been cleaned. Our technicians have been thorough and have always done a good job. They have been honest about how each area will clean up given the age and condition of the carpet, and have offered suggestions as to how to best maintain them. Only on one occasion did we have an issue with how the carpets looked the day after and Zerorez immediately sent someone else out to redo the work.

Report a concern   June 4, 2020 — Rated 2 out of 10 by A.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Parts of our carpet was missed and spots are still there, when we touched those spots, they were not wet at all, which leads me to believe some areas were missed. The places, he took time on are good. My opinion is he was in too big of a hurry and didn't do it thorough. I already responded with this in a text, and I got I am sorry.

Report a concern   June 4, 2020 — Rated 10 out of 10 by Sarah Strong Zerorez Salt Lake City
What do you like about our products and services?

Your product works and your customer service is great.

Report a concern   June 3, 2020 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

I like that you don’t use chemicals. Easy to schedule online. Technician was very professional.

Report a concern   June 3, 2020 — Rated 10 out of 10 by Heather Moss Zerorez Salt Lake City
What do you like about our products and services?

My technician was so great! So efficient and friendly! Thanks so much!

Report a concern   June 3, 2020 — Rated 10 out of 10 by F.M. Zerorez Salt Lake City
What do you like about our products and services?

Hunter our Technician was very knowledgeable, detailed, kind, and thorough. Not to mention perfectly on time. Our carpets were terrible and he gave them new life. Saved us hundreds by avoiding replacement.

Report a concern   June 3, 2020 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Your service man was friendly and kind. Did a great job and answered all our questions. He was a credit to your company. Thanks for the great job!

Report a concern   June 3, 2020 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Very professional service.

Report a concern   June 3, 2020 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

Everything was great. Timely, professional, and a job well done. Very satisfied


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