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based on 33725 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always professional and do a great job. Have only used them for years. Highly recommend.
Thanks for coming back to take care of one spot that returned. You guys do a great job!
Our technician was so thorough and our carpet looks as good as it did when it was new! He was courteous and efficient. Gotta love Zerorez!
I like that there is no residue and that I could get stain protection afterwards. The technician was very friendly.
Carpet cleaning should not require a tip. You don't inform your customers that a tip would be requested while the workers themselves stood there waiting. How is one to know what kind of workmanship has been done. Of course the carpet looks clean and is fresh appearing but you don't know if a good job was done or not. It would appear Zerorez employ's the tip tactic to avoid paying decent wages to their workers. I didn't appreciate a surprise tip request.
The rep did a great job with superb results. He worked very fast, and was detailed in his recommendation of additional services. I have a rug over the section he recommended coating so I opted otherwise. We're very pleased with our cleaner carpet. Thank you do much.
Thorough job, very polite technician
My carpets look fabulous! Hunter was so polite and good at what he does.
Young man who clean our carpets is very professional and polite.
He did a thorough job. Carpet looks good.
Friendly service tech who explained everything before getting started. Great prices, and will definitely use Zreorez again!!
Better information about drying time. It was wet a long time.
They were on time and very professional
Very helpful before the appointment and the technician was very polite and helpful while he was here
Technician very good.
Everyone I talked to was very friendly & helpful!!
The people are very thorough, kind and professional!!
Very friendly
Communicative, professional interaction and work performed.
Great job. Tech was thorough and efficient. The carpets look bright and clean.
Cleaning wasn’t done properly. Also, after 2 visits we still have 2 spots that weren’t taken care of. The technician seemed to want to just get done with the job. He was so unlike what we’ve gotten use to seeing from Zerorez. Unfortunately, we will think twice before we use Zerorez again.
We have used Zerorez for years and have always been very satisfied with the way our carpets look after they have been cleaned. Our technicians have been thorough and have always done a good job. They have been honest about how each area will clean up given the age and condition of the carpet, and have offered suggestions as to how to best maintain them. Only on one occasion did we have an issue with how the carpets looked the day after and Zerorez immediately sent someone else out to redo the work.
Parts of our carpet was missed and spots are still there, when we touched those spots, they were not wet at all, which leads me to believe some areas were missed. The places, he took time on are good. My opinion is he was in too big of a hurry and didn't do it thorough. I already responded with this in a text, and I got I am sorry.
Your product works and your customer service is great.
I like that you don’t use chemicals. Easy to schedule online. Technician was very professional.
My technician was so great! So efficient and friendly! Thanks so much!
Hunter our Technician was very knowledgeable, detailed, kind, and thorough. Not to mention perfectly on time. Our carpets were terrible and he gave them new life. Saved us hundreds by avoiding replacement.
Your service man was friendly and kind. Did a great job and answered all our questions. He was a credit to your company. Thanks for the great job!
Very professional service.
Everything was great. Timely, professional, and a job well done. Very satisfied

Knowledgable staff, great service, very clean carpet