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based on 33435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
yes you did a grea t job
I always use Zerorez
My carpets are not nearly as clean as I expected, there are several areas that seem no better than before cleaning. I might have considered that an issue with the area being cleaned, but Angelo (the cleaner), didn't seem to care at all about the quality of job he did. After inspecting the first area he worked on I found at least a dozen profoundly obvious stains, which, after bringing them to his attention he was able to quickly remove. Naturally I'm left to wonder if I got a good job or if my carpet just can't be cleaned.
My salesman John told me he thought they would, "clean-up quite nicely". They didn't at all.
Zerorez is the only company I use on my personal home so I expected the same level of quality at my business, it just didn't happen that way. I'm very disappointed.
I always use the best- Zerorez
Your tech was awesome -but we paid for the pet stain removal and when the carpet dried the stains still showed with the light that a previous tech had told us about using. Even the spot where we paid the extra $75 for the deep doesn’t look any cleaner.
The tech was on time, answered our questions, and even showed us a sample of the dirty water extracted from our carpets. No further sales pitches were added.
They were able to get my white rug clean! And what I’m most surprised about, is that my tile floors look new again. Thank you
Fast
Great service - in and out quickly - price given prior to service - carpets look great - friendly, professional worker, took great care to protect home from any damage while cleaning.
Always happy with the results.
My carpets always come cleanest when I use Zerorez!
Great customer service, didn’t take very long to get our whole house done.
The cleaning was thorough and our technician was excellent.
Professional - considerate - great quality
They were fast and quiet... I didn’t even hear them leave. They were looking more for a way to save me money than look for ways to add on, because the cost was less than I expected even after having been given a quote as to how much it would cost based on the rooms I had them clean.
Friendly service while providing a thorough job. Left the carpet looking clean.
Easy to get scheduled around my work schedule. Called 20 mins prior to arriving and showed up at time requested. The Technician walked through my house and answered all my questions. Did a great job. What a smooth process!
I had three basement rooms, the stairs and landing cleaned. My ZeroRez person was done in about 1 hour. Nice and clean. I' m only sorry that I forgot about the "have 3 rooms cleaned, get one free" deal. I would have had him do the accessible part of my bedroom.
My carpets always look great after Zerorez comes to clean my carpets!
I appreciated the n-95 mask that your tech Austing was had on. That is all folks.
I loved how clean and fresh my carpets and rugs look now, plus the low drying time is a big bonus!
Technician Brigham was awesome. He made sure that he understood what needed to be cleaned. He completed his work in a timely manner and the carpets look great.
Great Job once again thanks....
The technician was great. The price for the urine testimony was more than e expected but the spots were removed
However it has been 24 hours and the floors are still damp. I don't like that at all. That had not been my experience with other carpet cleaning process
You did what you do very well.
I just won't use your process again
Scheduling was a breeze! Our technician was so sweet and professional. The carpets look amazing without any chemical smell or residue. So happy!
Amazing service and amazing results!
We have used zerorez twice now and each time they did not disappoint. Very professional and did a good job cleaning our carpet.
The staff was friendly and worked very quickly and the carpets look great
Service tech was knowledgeable, understanding and helpful in every way. Grateful for the company's effort to provide a discount during the COVID-19 pandemic.
The tech thoroughly was able to get up the stains in the carpet. I appreciate the courtesy and protection the tech gave us while he was here cleaning.