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based on 34256 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Restored the carpet to bran new
The only thing I would suggest is to advise us that we need to use fans to dry off the carpet. We didn't realize this and it didn't dry very well and smelled musty. We went down the next day and quickly added fans. This would be a good thing to let us know.
thanks,
Friendly, efficient, quick.
Zeroez has always given us great service. The technicians, John and Michael (I think) were very efficient, fast and accommodating to my needs. The only thing I would have had different was:
They scheduled me from anytime between 8:00 and noon. The techs came at noonish. I could have accomplished a lot of things up to that time had I known that wouldn't be here until noon.
Other than that, I am so happy to have clean carpets. They did a great job. Thank you.
Pricey extras
It was fast and dried quickly
The carpets look great and Mitch worked so hard!
The rep/cleaner was nice very professional. However my hope was that by going with a professional that the stains would be removed and my carpets would look better. There were still spots and high traffic areas still look a little lighter but still distinguishable. I tried carpet cleaner from the store to remove some of the stains and they came right out of the carpet.
This is why i wouldn't recommend this service
I love the brightness that returned
My carpets look
Like new. Great job by your technician, very thorough and quick. Thank you.
Austin came and cleaned our carpets. He was very thorough and made sure to explain everything so that we understood what was going on. He is very personable and would recommend him to clean anyone's carpets.
The technicians were on time, courteous, and hard working. Thank you
Thank you for wanting to have our feedback. The gentleman that came out was cordial and listened to our concerns. He did not wear a face mask as advertised they would. He went over the rooms quite quickly and then gave us instructions of how long to wait before walking on the carpet. So when we could walk on them to feel if they were dry, they felt a little on the crusty side like the dirt had been brought up to the surface but not completely removed.
I called the customer service and mentioned this and that I would like them to come back out to go over these areas again. They were happy to come out again to make it right and made an appointment. When he came he again was nice but no mask and asked about our concerns. He mentioned that the traffic areas don't quite lift up like other areas less smashed down but should be better if it was needed. Then he went over the areas again and left. I heard him taking the equipment out but didn't know he had driven off so my door was open a little longer than I would have liked it to be and my dog was good about not trying to escape ;)
Very easy to schedule. Very nice tech. And very efficient!
You communicated well with me leading up to the appointment. You were on time, everything was explained to me before starting, and I feel like you did a great job.
I love that there is no harsh chemical residue left behind, however, I do miss the clean smell after the carpets have been cleaned.
Our technician was very polite, communicated well and did a great job cleaning.
Thanks
I like that the carpet is NOT stiff when it dries, also like the speed with winch it dries.
I like that you use water so no residue is left in our carpet.
Your tech went out of her way to do an exceptional job. Carpets look great!
Carpets look great and our technician was personable, friendly and courteous. Overall it was a great experience and now we have fresh clean carpets for our new home!
Zero Rez too great care of my carpets. The technician was friendly and courteous. Would definitely call them again!
Beautiful job. Carpets dried quickly. Eliminated carpet odor. Done quickly.
Michael was awesome and did a great job!
Tech was very friendly and did a good job, carpet looks great
That they are more environmentally safe.
Clean and professional employees, carpets got cleaned without harsh chemicals
Very professional!
Technician was on time, did a great job, and my carpets look fabulous!
We are always pleased by how beautiful our carpets look after they have been cleaned by Zeroez. The cleaner always is professional and hard working and makes sure we are satisfied.