Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33435 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2020 — Rated 10 out of 10 by R.K. Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule and clean carpets at good price.

Report a concern   March 26, 2020 — Rated 10 out of 10 by Sue Johnson Zerorez Salt Lake City
What do you like about our products and services?

Conrad was very efficient. He even did a closet because he saw that my husband was military and thanked us for his service. We will use zerorez again. Thanks, Sue

Report a concern   March 25, 2020 — Rated 10 out of 10 by E.Z. Zerorez Salt Lake City
What do you like about our products and services?

Your tech mission was very helpful

Report a concern   March 25, 2020 — Rated 10 out of 10 by Pete Pletsch Zerorez Salt Lake City
What do you like about our products and services?

I like the care that is taken in cleaning the carpets.
I appreciate it that there are no chemicals used in the cleaning.

Report a concern   March 25, 2020 — Rated 9 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

The Products seem to work. The Tech was very efficient and explain everything well.
Your price is quite high compared to others, but you seem to use more chemicals and the system is good.

Report a concern   March 25, 2020 — Rated 10 out of 10 by R.D. Zerorez Salt Lake City
What do you like about our products and services?

Technicians stellar. And it works. Thanks.

Report a concern   March 25, 2020 — Rated 9 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

I like the representative and the carpet was cleaned well. There was one spot that was missed but they were very quickly came back and took care of that.

Report a concern   March 25, 2020 — Rated 10 out of 10 by Rachel Watson Zerorez Salt Lake City
What do you like about our products and services?

ZeroRez does a great job! Our carpets looked great! And their employee that came out was cordial, nice, he explained what he was going to do, and listened to the areas of concern.

Report a concern   March 24, 2020 — Rated 10 out of 10 by NataLei Terry Zerorez Salt Lake City
What do you like about our products and services?

The technicians were professional and friendly. They explained their procedure for pet odor removal very clearly. They were quick and efficient. My carpet looks great! Excellent service! A bit pricey, but worth it! Two thumbs up!

Report a concern   March 24, 2020 — Rated 10 out of 10 by Emily Frey Zerorez Salt Lake City
What do you like about our products and services?

Easy to schedule, availability was great, technician arrived on time, good communication, simple instructions sent ahead of time, and services done in a timely manner.

Report a concern   March 24, 2020 — Rated 10 out of 10 by Timothy Lowry Zerorez Salt Lake City
What do you like about our products and services?

Nice work! Needed carpets cleaned same day... you guys were able to accomadate.

Report a concern   March 24, 2020 — Rated 9 out of 10 by K.F. Zerorez Salt Lake City
What do you like about our products and services?

The tech was very friendly and efficient. He did great talking and explaining things to me. The carpets look much better. Very happy!

Report a concern   March 24, 2020 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Left my carpet very clean, not soggy. Love that it stays clean for months, and the old spots never come back!

Report a concern   March 23, 2020 — Rated 8 out of 10 by B.D. Zerorez Salt Lake City
What could we do to improve?

The guys were great... I just wonder if maybe going a little slower with the extraction would be helpful. I am not sure.... just a thought.

Report a concern   March 22, 2020 — Rated 10 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

We love Zerorez! They do an outstanding job! Brigham got a purple berry stain out of our new carpet!!!

Report a concern   March 22, 2020 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Our floors are really clean now. The techs did a great job and we are very satisfied with what they did.

Report a concern   March 22, 2020 — Rated 9 out of 10 by Peter Adams Zerorez Salt Lake City
What do you like about our products and services?

Customer service was very good and it is obvious that the company has trained all their employees very well.
Not sure that the tile cleaning was worth it, but the carpet turned out really nice.

Report a concern   March 22, 2020 — Rated 10 out of 10 by J.D. Zerorez Salt Lake City
What do you like about our products and services?

Great service

Report a concern   March 22, 2020 — Rated 9 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

I do like that there is no soap used in the cleaning process. This process cleans the carpets so nicely. Carpets seem to dry quickly. Appointment was easy to schedule. I was made aware of arrival time! The young men who cleaned the carpets were great!
Hated how expensive the service ended up being with the added sealant. I am not sure it is really worth $90 a room. I guess I will see. Even with the special price I ended up spending much more than I planned on spending.
Overall I believe in Zerorez's cleaning ability.

Report a concern   March 21, 2020 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Well done.

Report a concern   March 21, 2020 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

Thx

Report a concern   March 21, 2020 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Cleaner did well and interacted with us

Report a concern   March 21, 2020 — Rated 10 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

My old carpet looks fresh and clean! My technician did a great job and was really nice (:

Report a concern   March 21, 2020 — Rated 0 out of 10 by I.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I paid extra to remove the urine smell. There was no improvement at all. Was a complete waste of money.

Report a concern   March 21, 2020 — Rated 7 out of 10 by S.K. Zerorez Salt Lake City
What could we do to improve?

I was left with a lot of spots that didn’t get up

Report a concern   March 20, 2020 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were on time and very friendly.

Report a concern   March 20, 2020 — Rated 10 out of 10 by Jeffrey Robinson Zerorez Salt Lake City
What do you like about our products and services?

Your technician was amazing and did a great job

Report a concern   March 20, 2020 — Rated 10 out of 10 by H.M. Zerorez Salt Lake City
What do you like about our products and services?

You folks did a fantastic job. My carpets have never been cleaner!

Report a concern   March 20, 2020 — Rated 7 out of 10 by R.S. Zerorez Salt Lake City
What could we do to improve?

It shouldn’t take an up sell to the bio treatment to clean our carpets. I felt that I was deceived that my carpets could be cleaned at the advertised price, which, according to our technician, wasn’t the case. The carpets were definitely not that dirty and I feel another company wouldn’t have needed anything “extra” to clean the carpets properly. The technicians were great... just not happy that the up sells seemed to be a necessity rather than something extra. If it’s necessary, ask some questions up front and include it in the quoted price. At least I won’t get the bait-and-switch when you’re already standing in my house.

Report a concern   March 20, 2020 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Very quick and easy


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