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based on 34256 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Joe did a fantastic job, very nice young man, very polite. He was very careful. My carpets came so clean. Thank you. Ginger
The hall way has spits on the carpet. I think the technician tried to rush the job to complete it. Very nice young man . It would be nice to get it corrected
Thank you
I was impressed by the systems and organization of Zerorez, from the first time I called in until our job was finished. I was very impressed with John as well. He was professional, thorough, and did an excellent job cleaning our carpet, rugs, chairs, and tile. I was also very appreciative of the care he took to protect our baseboards and walls during our cleaning. Thank you!
I couldn't believe how clean he got the tiles! They are 20 years old and they look brand new!
The results are amazing! Fernando is a true cleaning specialist
Very good service and super easy. Clean with no chemicals.
The workmanship of your carpet cleaners is not of a high standard.
Good work, careful care of corners of the house, good cleaning ng and courteous employee
You guys were quick and did a great job. Got out most of the carpet stains.
Outstanding technician and beautiful carpet renewal
Every part of it is great! Products are safe and effective, The service is efficient and thorough! My carpets are clean and soft. Thank you,
I like how quickly the carpets dry and they never become crusty because there are no chemicals used.
The technicians are always courteous and clean cut.
I love Zerorez and always refer my friends to you too!
Fernando did a good job.
I felt like the carpets really were clean! I appreciated the work ethic of the young man who did the job.
I already did the survey the day after the service. I don't have time to do it again. It was good.
Clean carpets, knowledgeable technicians, excellent customer service and attention to COVID-19 safety.
We have always had a friendly technician come to do our carpets who does a thorough job. Even though their biological pet service cost a little bit more, it is well worth the money. We highly recommend this service!
My carpets are so nice now👍
We have always used zerorez and loved everything about you guys!! This time we have been a bit disappointed. We recently got a couple of puppies, who have used our carpet as their place of choice to go to the bathroom, more that once (or twice). I am fully aware, and went into the process of getting our carpets cleaned, that we probably wouldn’t get all of the stains out. I even figured that we might not be able to get the smell out, but I really thought we would be able to get it out better than what the technicians were able to. I feel like they hurried through our job so fast that there was no possible way they could have gotten everything out. In times past, I have had the technician walk me through my house after to tell me about the areas he/she wasn’t able to get clean, or that were troublesome for him/her. This time they just left without a word, only for me to find out after the carpets dried that there were still stains, and that they still smelled of urine. It’s frustrating to spend money on a job that you feel is fixed just to find out later that it is not.
Quality service and great customer service!
Your people are hard working and professional. Our carpets look and smell great. Thank you!
Denny P. was great and professional! great job to get stains out of carpet and in a timely manner. Would recommend to everyone!!!!!
Excellent and timely service. Thank you
I think that the service and process is great ... The only caution is that it takes much longer for the carpets to dry than the 8 10 hrs you tell people ... Our carpet was cleaned 2 days ago and it still isn't dry and won't be for another day or two ......
Our technician was very competent and friendly...did a great job!
Great service! The carpets actually look clean and they took their time and didn't do a rush job.
My carpet looks pretty close to new. Every stain that was in the carpet is no longer there. I didn't have to leave the house for a night and was able to move most of my furniture back in the same day. The representative Michael was super friendly and efficient.
Tech was great. No complaints there. The costs of pet stain treatment seems like a bit of a gouge. Overall, still very happy.
Your employees are very professional.
The technician was very nice and extremely efficient.