Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33725 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 26, 2020 — Rated 10 out of 10 by Pat Hartzell Zerorez Salt Lake City
What do you like about our products and services?

Very good service and reasonable cost when on sale.

Report a concern   May 26, 2020 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that no residue is left in the carpeting. The prices are right and the technician was excellent.

Report a concern   May 26, 2020 — Rated 10 out of 10 by D.K. Zerorez Salt Lake City
What do you like about our products and services?

He was very prompt and did a great job in cleaning my carpet.

Report a concern   May 26, 2020 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

The carpets are very clean, nice service man

Report a concern   May 26, 2020 — Rated 10 out of 10 by G.G. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great. Dried fast. Thank you.

Report a concern   May 26, 2020 — Rated 8 out of 10 by S.P. Zerorez Salt Lake City
What could we do to improve?

The cost was far more then quoted. When giving the price you should give all the information up front.

Report a concern   May 26, 2020 — Rated 9 out of 10 by P.H. Zerorez Salt Lake City
What do you like about our products and services?

Liked the way our carpets were cleaned.

Report a concern   May 26, 2020 — Rated 10 out of 10 by B.G. Zerorez Salt Lake City
What do you like about our products and services?

Amazing , y’all were so great to work with my schedule to move in to our new home

Report a concern   May 25, 2020 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

The technician was so attentive and helpful!!

Report a concern   May 25, 2020 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

Hunter was very knowledgeable and answered all my questions. Timely and thorough care of my home.

Report a concern   May 24, 2020 — Rated 5 out of 10 by J.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Hi, I'm not sure what happened the first time my carpet was cleaned. It was not thorough. I'm glad that Caleb came back to redo the main traffic areas. That second round with Caleb was perfect. I don't know that I want to go through a double process again. I've used many carpet cleaning services. I had hoped one round would be sufficient. I am not sure I would recommend to others for fear that they would have to go back and forth for a proper cleaning and more than one round-- and may go back to our old service. It was hard on us to move things around and clear kids and manage a second round. We originally scheduled the second round for a Friday and were called last minute to reschedule for a Tuesday. We moved things around three times because of the reschedule. That was just really annoying and time consuming.

Report a concern   May 24, 2020 — Rated 9 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, professional. Good results

Report a concern   May 24, 2020 — Rated 10 out of 10 by Sherri/Hyrum Weller Zerorez Salt Lake City
What do you like about our products and services?

Your cleaning technicians are thorough, and very pleasant to work with. The cost is reasonable. I love that my carpets dry quickly.

Report a concern   May 24, 2020 — Rated 10 out of 10 by C.D. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez doesn’t use chemicals and I especially want to avoid ones that leaves behind a fragrance which usually makes me sick. As far as I can tell, there was no residue left behind either that attracts dirt and eventually gets the carpet dirty again if not more so. The carpet-the entire house-just smelled a lot cleaner. I really liked the topical disinfectant too. The smell of it didn’t make me sick but more importantly, it obviously cleaned my carpet. Zerorez was precisely what I wanted in all considerations!

Report a concern   May 24, 2020 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

Dried quickly

Report a concern   May 24, 2020 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Yhe car[ets ;ppl great/

The guys wrrrrrrrrrrrrrrrrrrrre terrovoc

Report a concern   May 23, 2020 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Brigham was very friendly, considerate, and professional. He did a marvelous job.

Report a concern   May 23, 2020 — Rated 1 out of 10 by V.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

No disappointments at all. Everything was great!

Report a concern   May 23, 2020 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great, your techs are always kind, professional and thorough.

Report a concern   May 23, 2020 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

great company.used many times and will again

Report a concern   May 23, 2020 — Rated 10 out of 10 by K.J. Zerorez Salt Lake City
What do you like about our products and services?

Mitch was fantastic and professional. He was perfectly on time, explained everything in detail, and protected my wall corners. He was thorough and friendly. We'll definitely have him back again next time.

Report a concern   May 23, 2020 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Very professional. The young man was thorough and did a great job. I will for sure use you again. Carpet and dining chairs look great.

Report a concern   May 22, 2020 — Rated 10 out of 10 by M.A. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets are solo nice. The technician was excellent!!

Report a concern   May 22, 2020 — Rated 0 out of 10 by K.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I wanted the carpets cleaned in the house we just purchased both to get it sanitized and get rid of the dog pee smell. Neither happened.

I asked for deodorizer when Jared was at the house and no freshener of any kind was added. The house smells worse than before.

I was quoted $300 and somehow the charge was over $500.

Additionally, large 3 foot stains remained in 4 rooms.

Because I was trying to stay off of the carpet to let it dry, I was not aware of any of these things until well after the technician had left. When I did realize there was a problem, I called the office and asked for him to come back. I was told he was too busy and that the soonest that they could get someone out was next week. I said this was unacceptable because we were having company this weekend and that I would have to pay to get somebody else to come in.

I couldn’t be more disappointed in this experience and feel like we were aggregiously overcharged for the service that we received.

I couldn’t have been more surprised, because the ZeroRez Service that we have received for years in Portland, was always the best in the business and well worth the money.

We will never use your service again or recommend ZeroRez in this area.

Report a concern   May 22, 2020 — Rated 10 out of 10 by Patti Erickson Zerorez Salt Lake City
What do you like about our products and services?

Their technicians are polite and listen to you. They try their best to make your carpets the best way possible. We were lucky to have Jared.

Report a concern   May 22, 2020 — Rated 10 out of 10 by Judy/Gary Vance Zerorez Salt Lake City
What do you like about our products and services?

I can always count on Zerorez to do a great job
cleaning my carpet. At this cleaning John and Ben came to my house and really did a fantastic job, and they were so kind to my dog Sadie. Zerorez should be very proud of them.
Thank you,
Judy Vance

Report a concern   May 22, 2020 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

On time. Clean. Helpful. Pleasant.

Report a concern   May 22, 2020 — Rated 10 out of 10 by C.F. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly staff and my carpets looked and smelled great after the cleaning.

Report a concern   May 22, 2020 — Rated 5 out of 10 by N.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It just didn’t seem like it did very much after the carpet dries off. Stains were still visible, pet odors still very strong

Report a concern   May 21, 2020 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

This is the second time I have used Zerorez and I am very happy. They do a fantastic job in a timely and professional manner. Very friendly technicians.


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