Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33435 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 14, 2020 — Rated 10 out of 10 by Mike Evans Zerorez Salt Lake City
What do you like about our products and services?

Fast, super clean, reasonable rates... You are my carpet guys for life!

Report a concern   May 14, 2020 — Rated 10 out of 10 by Roxanne Wilson Zerorez Salt Lake City
What do you like about our products and services?

My up stairs carpet was almost all the way dry within 8 hours

Report a concern   May 14, 2020 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

my floors looks the best they have looked for years

Report a concern   May 14, 2020 — Rated 8 out of 10 by C.F. Zerorez Salt Lake City
What could we do to improve?

The technician did an excellent job of using the equipment; however, after the carpet dried, one 2 x 3 ft. area still looked soiled. Because of this, the maintenance man who inspects the apartment when someone moves said the area would have to be "scrubbed." We agreed they would bring in their cleaning company to do it. This will cost me any additional $70. I would have called Zerorez to come back, but I don't think the type of equipment you use would be able to "scrub" the spot.

Report a concern   May 14, 2020 — Rated 9 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

God quality and fast

Report a concern   May 14, 2020 — Rated 10 out of 10 by John Gerritsen Zerorez Salt Lake City
What do you like about our products and services?

Your technician, Jacob, was very knowledgeable about investigating any biological spots on the carpet, how to best clean each of the areas, and shared what we should know in a very understandable way. He was personable, thorough, and very efficient. We were grateful to have him (and your system) take care of our carpet. We definitely will call you in the future whenever our carpets need to be cleaned. Also, we really do feel comfortable highly recommending your system and company to our friends and others.
John Gerritsen

Report a concern   May 14, 2020 — Rated 10 out of 10 by Kendall Brinkerhoff Zerorez Salt Lake City
What do you like about our products and services?

Have used Zerorez for years and am always happy with the end result. The company as a whole are kind, responsive and professional. Yes, I will be scheduling again a few months down the road.

Report a concern   May 14, 2020 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great! Zerorez does a great job! My carpets look great!

Report a concern   May 13, 2020 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Kirby was professional and such a great work ethic

Report a concern   May 13, 2020 — Rated 6 out of 10 by M.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The stone cleaning was WAYYYYYYYYY TOO MUCH!!!!! I only did it because I felt trapped. I love the results, but feel severely gouged.

Report a concern   May 13, 2020 — Rated 10 out of 10 by Anita Green Zerorez Salt Lake City
What do you like about our products and services?

Kept me up to date on what time they would be here. Great job.

Report a concern   May 13, 2020 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

We had a spot where our dog used to lay and it needed some more attention after we had our carpet cleaned and our technician came back at no charge and sprayed a deodorizer on the spot and it worked! No more dog smell. We have had a great experience and feel like zerorez did a great job in meeting our needs.

Report a concern   May 13, 2020 — Rated 10 out of 10 by Cathy Donahoe Zerorez Salt Lake City
What do you like about our products and services?

Great service!

Report a concern   May 13, 2020 — Rated 10 out of 10 by Stephanie Safford Zerorez Salt Lake City
What do you like about our products and services?

Quick, easy and doesn’t leave your carpets soaking or stinky!

Report a concern   May 13, 2020 — Rated 10 out of 10 by V.P. Zerorez Salt Lake City
What do you like about our products and services?

I have used Zerorez off and on due to various reps, that over charged and damaged items.

John was much nicer and honest. That’s why I requested him for the second part of the job and a few days later.

Report a concern   May 13, 2020 — Rated 10 out of 10 by Lynne Wilburn Zerorez Salt Lake City
What do you like about our products and services?

My carpets were cleaned by a competent, clean and respectful worker. I have definitely recommended ZeroRez to others.

Report a concern   May 13, 2020 — Rated 10 out of 10 by Sandy Barnes Zerorez Salt Lake City
What do you like about our products and services?

The appt. was made smooth and fast.
The friendly tech showed up early.
Job was done to my satisfaction.
It's been a few weeks and I'm still very happy with the results.

Report a concern   May 13, 2020 — Rated 8 out of 10 by T.B. Zerorez Salt Lake City
What could we do to improve?

Let us know before hand how expensive the extra's are...like extra costs to clean stains.

Report a concern   May 13, 2020 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, gets the job done quick.

Report a concern   May 12, 2020 — Rated 10 out of 10 by Kristy Giles Zerorez Salt Lake City
What do you like about our products and services?

Great service!

Report a concern   May 12, 2020 — Rated 9 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

I like the “zero residue”.

Report a concern   May 12, 2020 — Rated 9 out of 10 by N.T. Zerorez Salt Lake City
What do you like about our products and services?

It was very professional and quick ☺️

Report a concern   May 12, 2020 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

On time. Good service. Reasonable prices.

Report a concern   May 12, 2020 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Very professional, great prices and the technician did a great job

Report a concern   May 12, 2020 — Rated 10 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

I like how well the carpets get cleaned

Report a concern   May 12, 2020 — Rated 9 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

I liked it didn’t leave a chemical smell like other cleaners do. And it got our carpets cleaner than other cleaners have got them before. Especially the stairs

Report a concern   May 12, 2020 — Rated 10 out of 10 by Nedra Call Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great! A lot of care and safety measures given by Austin as he efficiently cleaned the carpets.
Nedra

Report a concern   May 12, 2020 — Rated 10 out of 10 by Lark Erickson Zerorez Salt Lake City
What do you like about our products and services?

Fast, friendly service! My carpets look amazing!

Report a concern   May 11, 2020 — Rated 10 out of 10 by P.O. Zerorez Salt Lake City
What do you like about our products and services?

You do a great job cleaning my carpets

Report a concern   May 11, 2020 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

I really like the way your company communicates. Our experience has always been positive in that we are first given a date and a window of time to be ready. Then on the day of we will get a call from the scheduler with a more precise timeframe and then call from the actual technician telling us pretty much exactly when they will be there. Also, the technicians have been extremely courteous and respectful. Our carpets look fantastic.


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