Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33725 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 29, 2020 — Rated 7 out of 10 by N.N. Zerorez Salt Lake City
What could we do to improve?

Totally satisfied with the Technicians level of service, but some areas did not turned out as expected.

Report a concern   June 29, 2020 — Rated 9 out of 10 by Emily Andersen Zerorez Salt Lake City
What do you like about our products and services?

Our tech was personable, on time, quick, and careful to discuss all steps with us. We will use zerorez again!

Report a concern   June 29, 2020 — Rated 6 out of 10 by S.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was really really wet after you left. It took a couple of days to dry. But most of the spots were gone. And carpet looked good.

Report a concern   June 29, 2020 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, on time, excellect clean, I am and will be a return costomer!

Report a concern   June 28, 2020 — Rated 10 out of 10 by Rebecc Fellows Zerorez Salt Lake City
What do you like about our products and services?

Hunter was on time and super friendly. Our carpets and area rugs look amazing!

Report a concern   June 28, 2020 — Rated 10 out of 10 by G.G. Zerorez Salt Lake City
What do you like about our products and services?

I was given several reminders. The technician showed up on time and did a thorough
cleaning job in a short period of time.

Report a concern   June 28, 2020 — Rated 10 out of 10 by Lisa Martinez Zerorez Salt Lake City
What do you like about our products and services?

I love the easy scheduling. Our service man was so thorough and did such a great job. I forgot what color our carpets were. We will get a regular carpet cleaning now that I know how affordable it is!!

Report a concern   June 28, 2020 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

The man who did our carpets Wes wonderfum

Report a concern   June 28, 2020 — Rated 10 out of 10 by Joseph Walker Zerorez Salt Lake City
What do you like about our products and services?

I have been using Zeorez for many years. I have always been completely satisfied with the product and especially the service I received. Thank you

Report a concern   June 28, 2020 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

Austin did a really great job. He was friendly and courteous. We are very happy how our carpets look.

Report a concern   June 28, 2020 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

The guy that comes is very friendly and informative. He gave us suggestions on how to care for our carpet.

Report a concern   June 28, 2020 — Rated 9 out of 10 by S.V. Zerorez Salt Lake City
What do you like about our products and services?

Great results and terrific customer service. Kirby is the best!!!!

Report a concern   June 28, 2020 — Rated 10 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

Kirby was knowledgeable about the equipment and explained the how's and why's of the equipment being used.

Coast of doing two room, two hallways and spot cleaning stairs was very reasonable.

The carpet looks and feels better.

One issue was not fixed, peter order. Kriby and I could not find the actual spot of where there was cat urine order but we did our best to locate it and Kirby did do extra coverage to help get he order out.

Report a concern   June 28, 2020 — Rated 9 out of 10 by P.R. Zerorez Salt Lake City
What do you like about our products and services?

Very cordial and informative personal. Only thing didn't expect was both stair ways didn't get clean, cost quoted didn't include both stairs. But otherwise very good service, was very satisfied with end result.

Report a concern   June 28, 2020 — Rated 10 out of 10 by V.L. Zerorez Salt Lake City
What do you like about our products and services?

Customer service

Report a concern   June 27, 2020 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The technician who came to my house did a good job, wore a mask the whole time and was very courteous

Report a concern   June 27, 2020 — Rated 1 out of 10 by R.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

This is the second time I have used zerorez. The first time I was impressed. This time, it does not look so good and there are some streaks. You are going to come back and see if you can fix it. Thanks.

Report a concern   June 27, 2020 — Rated 10 out of 10 by Judy Heaps Zerorez Salt Lake City
What do you like about our products and services?

How very clean the carpets look, and feel. The professionalism of the service techs, and their promptness.

Report a concern   June 27, 2020 — Rated 10 out of 10 by Angela Humphrey Zerorez Salt Lake City
What do you like about our products and services?

Professional team members. Answered all my questions and gave me multiple options. Cost was given to me before anything was done. He also cleaned one of my couch cushions where my dog threw up for free. Super nice and respectful.

Report a concern   June 27, 2020 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

I’m not sure what products you use, your technician was nice, on time, quick.
The carpet took longer to dry than we thought, but it looks better!

Report a concern   June 27, 2020 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpet was soft and clean smelling.
Service was friendly and Thur all.

Report a concern   June 27, 2020 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpet and very efficient and professional technicians (thanks Hunter).

Report a concern   June 27, 2020 — Rated 7 out of 10 by J.G. Zerorez Salt Lake City
What could we do to improve?

We have some areas that look like he cleaned in squares and space in between that don’t seem to have been clean. He was very nice and apologized for being over 2 hours late

Report a concern   June 26, 2020 — Rated 10 out of 10 by Debra Carlson Zerorez Salt Lake City
What do you like about our products and services?

I LOVE ZEROREZ!! They do such a fabulous job! Always, careful, professional and informative with the entire process & procedure!! I won’t go anywhere else! Why would I when everything about the company is PERFECT!!

Report a concern   June 26, 2020 — Rated 10 out of 10 by Sandra Marrero Zerorez Salt Lake City
What do you like about our products and services?

Great customer service, kept in touch with me during a broken van issue, they resolved and came and cleaned my rug promptly. Thank you

Report a concern   June 26, 2020 — Rated 10 out of 10 by Stephen Tebben Zerorez Salt Lake City
What do you like about our products and services?

Scheduling my appointment was a breeze. There was excellent email communication from the office after getting my appointment scheduled. The tech contacted me on the day of my appointment with an estimate of his arrival time. He arrived as scheduled and he was friendly, professional, and clean cut. He outlined the services he would be providing and got right to work. He was highly knowledgeable and efficient and he did a fantastic job. I highly recommend Zero Rez and we will be using them again.

Report a concern   June 26, 2020 — Rated 10 out of 10 by Pam McMullin Zerorez Salt Lake City
What do you like about our products and services?

Your technician Richard was very friendly, a hard-worker, very informative without being pushy, and very conscientious. It must be difficult doing his work and wearing a mask, but he did it! I also thought your prices were very good and my carpets look great.

Report a concern   June 26, 2020 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

They came in did their job and left. i liked that

Report a concern   June 26, 2020 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great. Fast, efficient, friendly, wore a mask in the house. Most of all the carpet looks great. I wish it would dry faster, but not much we can do about that.

Report a concern   June 26, 2020 — Rated 0 out of 10 by P.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Did not get my carpets clean.


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