What our clients think of us!

Everything smells clean -- no artificial fragrances -- and of course, no residue. also, the extra ingredient for pet odor was very helpful.

they come when they said and did a really good job, it was worth the price and did not soack the carpets and removed most of the stains.

The carpets look very clean with no chemical smell. Pleasant techinson that was informative of other services without being pushy. Very reasonable time frame for the service. Would definitly use Zerorez again.

Great quality of service. In and out quickly. The house smelled so fresh! Spots gone that I have not been able to get out in the past.

Promptness, effectiveness, efficiency and friendliness coupled with knowledge and professionalism.

We like that there is no residue. It seems to us that our carpets tend to stay cleaner longer than before.

It does what it claims to do. Cleans well and hardly any dry time. Removed most of our stains and carpet looks amazing!

I really like Jordan. He was very nice and very professional. My dog liked him too :-)

the friendliness and efficiency

Pricing. The advertised price is just to lure you in. Not good!

friendly professional service. Our carpet looks great even though it is 20 years old.

Carpet was soaking wet for a very long time. Vent cleaning was very expensive compared to the competition. I think he missed one vent. It would have been nice to have cleaning the dryer vent included.

The service. The punctuality. Friendly, courteous

Both the receptionist and the technician were curtious and professional. I particularly appreciated the phone call one hour before the scheduled appointment time letting me know the technician was running a little late. Turns out he made it on time anyway!

Very professional, knowledgable and polite.

I had heard your advertised special of 3 areas for $79 on the radio for many months and was anxious to try your service. Though my carpets are clean, it cost me another $80 to add a 12 foot hall and 12 stairs. Unbelievable! $5.00 per stair? The technician told me he could remove the pet stains, but he tried to get another $100 added to the price to remove the pet odor! Luckily I declined, and sure enough there was no pet odor. I was very disappointed with the cost considering the time spent in cleaning my carpets. The technician was in my house for under an hour. It took him under 10 minutes to do all the stairs at the cost of $60. The carpets are clean which is the bottom line, and so far, I have not seen any stains return. Though your technician was nice and polite, he did not go the extra mile. I placed furniture sliders under the bed and dresser, and he told me he was not supposed to help move furniture due to liability. That just burned me since I am 61 years old and had no one to help me move it. He did end up helping a little anyway. I was not impressed with the price or the service. But my carpets are clean. I don't know if I would recommend Zerorez overall. To make things right you would need to refund about $40. I think the job was worth about $100 to $120. Name removed

I was charged an extra $15 for the cleaning of a 8' X 4' landing. When I measured the other two areas that I had cleaned the total was far below the "3 areas of 200 sq ft or less" offer for the $79. $79 should have covered it. I feel like I was nickel and dimed. The cleaning itself seemed to be effective.

I don't like the pressure to sell me more services than I requested.

Sorry, I meant likely 10. We are just buying the house and had the basement carpet cleaned, we got to the house yesterday and thought it looked great. I will tell everyone how well you did. Since I hit the wrong button, you may send me another feedback request it you want.

Friendliness of the cleaner and pricing

Great technician, Clean without the crunchy carpet.

I like the process that doesn't use soap or shampoo

Lower price on stairs.

Great cleaning job! Great workman! Bad original phone contact-could use some training there.

Cleans very well. Friendly, knowledgeable technician

The technician was prompt, friendly, and worked quickly and thoroughly. My carpets look great!

Did a great job cleaning the carpets.

The professional and fun nature of the serviceman.

quick, clean, and FAST drying time.

I am very happy with the quality of the cleaning done. I have confidence I will be happy with it in the months to come. I had your company do my last cleaning about 1 1/2 years ago.

Something that would be helpful to me in the future is to be able to see the total service I am accumulating as the cleaning is done. I was in a bit of shock when the total was given me. The thing that seemed to surprise me was the cost of having the protectant put on. I had not anticipated that cost. If I had been aware of that cost as we were going along, I would probably not have chosen to have everything protected.

I had known ahead of time the cost of everything else. In the end, after I got the email showing the services I had received and the itemized breakdown, I asked to have the rugs that were going to taken to your special cleaning bath to be returned to me. That way I could reduce the cost a bit.

Perhaps in hindsight I will find the protectant was a great investment. But, I was not prepared for the price of it as well as I would like to have been. It would have been helpful to have been told how many areas I had, and what the total for protecting them all would be. I regret that I did not think before hand to ask the question in that way so that I would not have been surprised.

With our first service 1 1/2 years ago, we were given an itemized list of services on a paper statement, which I still have, and so I knew better what the charges were.

Thank you for your survey. I do appreciate the quality of the work. I hope my sharing this part of my experience this time will be helpful for you.