Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33425 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 5, 2012 — Rated 10 out of 10 by Scott Arkon Zerorez Salt Lake City
What do you like about our products and services?

Porter did a fantastic job! I will use you again.

Report a concern   August 5, 2012 — Rated 9 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

The job was done quickly and the carpets look great.

Report a concern   August 5, 2012 — Rated 10 out of 10 by Karen Rayburn Zerorez Salt Lake City
What do you like about our products and services?

I have used your company several times and have been impressed with your technicians and your service. They have always been very friendly and have gone out of their way to make sure I was satisfied. I have had both my rental property and private home serviced by Zerorez and have been pleased with the results. In particular,I was very happy with the way my very old carpet cleaned up and stayed clean longer afterward. I have recommended you to many of my friends and wouldn't hesitate to use your company again. Thanks Zerorez!

Report a concern   August 4, 2012 — Rated 9 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

Great service (nice worker), carpets looked much better

Report a concern   August 4, 2012 — Rated 9 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

The second time you got it right. The tech did a great job of getting out the stains.

Report a concern   August 4, 2012 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

Prompt, and did a good job.

Report a concern   August 4, 2012 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Prompt and thorough.

Report a concern   August 4, 2012 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

We have just gotten a quote for service and the rep was excellent.

Report a concern   August 4, 2012 — Rated 2 out of 10 by D.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpet took 3 days to dry. The guy was great and took the time to try and clean the carpet but when it came time to spray the carpet protector it took LESS than 30 seconds for 2 rooms and it was $80. I can still see stains and it still smells....:( And it was $200

Report a concern   August 3, 2012 — Rated 3 out of 10 by B.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

This was my first time in 12 years as a home owner ever getting my carpets professionaly cleaned. Yesterday I got my carpets cleaned and most of the spots were gone. I say most because there are 3 or 4 areas that look like it didn't even get cleaned. We left our house as soon as the tech finished and came back about 4 hours later. I am just disapointed that I spent over $200 for it not to look clean. Next time I will just rent a "rug doctor" and do it myself.

Report a concern   August 3, 2012 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

I had new carpet installed throughout the house three years ago and this was the first time I had had them cleaned. The carpets look good and it didn't take FOREVER for them to dry.

Report a concern   August 3, 2012 — Rated 10 out of 10 by V.F. Zerorez Salt Lake City
What do you like about our products and services?

we don't have a phone we would to change to9/10/12????????????

Report a concern   August 3, 2012 — Rated 10 out of 10 by Tara Layton Zerorez Salt Lake City
What do you like about our products and services?

It actually works!

Report a concern   August 3, 2012 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

You did a good job. My only complaint when I called to have you come back because of spots, it was two days and then I had to call you.

Report a concern   August 3, 2012 — Rated 5 out of 10 by A.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Jim came to do a no obligation estimate and was respectful & knowledgeeble and did a great job! I am bidding out the work & will compare your spot cleaning with other companies. Your prices seem a little high, but the $79 special is a good way to try out your service. I would have prefered mixing the enzymes &/or degreaser in the entire solution to get a more even application & better results. Your suction could be improved by create more airflow in your wand. Thanks! ;-)

Report a concern   August 3, 2012 — Rated 10 out of 10 by B.Y. Zerorez Salt Lake City
What do you like about our products and services?

Got out some very bad stains but best of all the carpet wasn't like a marshland when the rpresentative left.

Report a concern   August 3, 2012 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

customer service was great and quality of cleaning was fantastic!

Report a concern   August 3, 2012 — Rated 5 out of 10 by K.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician who came was great, I just don't like the pricing. I think the extra charge of $3 per step is a little steep. Most people need their stairs cleaned on a regular basis, and would appreciate it if you just counted stairs as a room. I also thought the protectant spray was steep. About $5-10 per room sound resonable.

I would also appreciate more information on how the protectant works. There's great information about your cleaning on your website, but not much on the protectant. How is it different from soap residue, which you want us to avoid? Can I just buy a can of scotch guard and do it myself?

If you really want to help people extend the life of their carpets, make it more affordable. If you had better prices, I'd be more likely to recommend you, but most of my friends don't feel they can afford this kind of service for your prices.

Report a concern   August 3, 2012 — Rated 8 out of 10 by M.D. Zerorez Salt Lake City
What could we do to improve?

The only thing that I would have liked was to have it be less expensive. :)

Report a concern   August 3, 2012 — Rated 10 out of 10 by Leslie Mackey Zerorez Salt Lake City
What do you like about our products and services?

Our carpets were so clean and dried quickly. Rick was amazing!! He did a very thorough job and let us know what he was doing and why he was doing it. Plus, he had great tips and suggestions for us. He was such a pleasure to work with!

Report a concern   August 2, 2012 — Rated 10 out of 10 by D.O. Zerorez Salt Lake City
What do you like about our products and services?

great results, courteous service

Report a concern   August 2, 2012 — Rated 10 out of 10 by Kim Ashcraft Zerorez Salt Lake City
What do you like about our products and services?

I called for an appt and there weren't any available until the following week. I explained that I was hoping I could have our carpets cleaned before Sunday and the receptionist asked me to hold. She came on and said I could have an appt that afternoon because someone was ahead of schedule. It made my day! We were so thankful to have the carpet looking nice for company that weekend. Thank you so much Zerorez!

Report a concern   August 2, 2012 — Rated 8 out of 10 by E.W. Zerorez Salt Lake City
What could we do to improve?

need to call back to get a few spots completely out. but very friendly. More coupons! This was very, very expensive!

Report a concern   August 2, 2012 — Rated 10 out of 10 by Judith Everett Zerorez Salt Lake City
What do you like about our products and services?

I like that you don't use traditional soaps. My carpets were really dirty and they came wonderfully clean.

Report a concern   August 1, 2012 — Rated 10 out of 10 by Lori A Chadwick Zerorez Salt Lake City
What do you like about our products and services?

Our carpets were so Dirty and gross, I could not believe how nice and clean they were when he was done! I have already referred two friends who got appointments. I'm very happy!!!

Report a concern   August 1, 2012 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

On time and called ahead. My 14 yr old carpet looked great after cleaning. We were considering replacing, but it is good. I asked the tech about a chair and didn't know if it was worth paying to have it cleaned. He cleaned the edge of the chair to show me how well it would clean up. I didn't have the chair cleaned because it is very old and didn't clean well, so it wasn't worth it to me to have it cleaned.

Report a concern   August 1, 2012 — Rated 10 out of 10 by Kelsey Luck Zerorez Salt Lake City
What do you like about our products and services?

I have had my carpets cleaned twice by your company. Both times I have had courteous and friendly service from your employees. Eddie did an excellent job on my carpets. They look brand new!

Report a concern   August 1, 2012 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly service man- got right to work. He did a good job, explained any spots that didn't come out. He mentioned things I might be interested in, but no pressure. His name was Jarom.

Report a concern   August 1, 2012 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

I like that chemicals are not used and the technicians always wear booties in my house.

Report a concern   August 1, 2012 — Rated 10 out of 10 by S.F. Zerorez Salt Lake City
What do you like about our products and services?

I have used two other carpet cleaning services since we have lived in Salt Lake and Zerorez is by far the best! There is no residue left in the carpet or put there on purpose by the cleaning process.


Privacy Policy