- Phone: 801-288-9376
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based on 33712 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
GREAT PRODUCT AND SERVICE WAS EXCELENT. THE GENTLEMAN WAS CLEAN AND CAREFUL AND KNEW WHAT HE WAS DOING AND HE WAS QUICK AND EASY TO BE AROUND. JUST GOOD SERVICE ALL AROUND.
THANK YOU, DEAN FAIRBANK
The carpet looks GREAT!
(Sorry... Tony)
Fast dry, it seams like you really clean and leave a lot less dirty water in the carpets when you go
I agreed to send my oriental rug to you for cleaning. I specifically said I had to have it back by Oct. 1. And also that I would be home today, Tuesday Sept. 18, after noon so it could be picked up. I have already paid for the service. No one came. I called and was told they called to pick it up this morning -- what part of I WON'T BE HOME IN THE MORNING IS DIFFICULT TO UNDERSTAND?... and the person who could pick it up was done for the week and my rug wouldn't be picked up until next week. So basically there's no way I'll get my rug back by the 1st, and in the meantime it sits rolled up in my living room for another week? No, I will not be recommending your company to anyone.
They were able to schedule my cleaning withing just a couple of days from my call. Fast and efficient!
Our carpets look great!
There were a couple spots that didn't come clean. I don't think they are the type of spots that are impossible to come clean.
They do a great job! The tech is professional, efficient and courteous. I will never use any other carpet cleaning company!
Did a great job, but $140 for a small sofa seems a little high.
Tech was friendly and answered all questions. Great service.
Isaias did a fantastic job, hitting the trouble spots really hard and making the carpet look great.
Your service was quick and the carpet looks great. You even got out a stain I wasn't sure could be cleaned.
Your method. Also my technician was very knowledgable and polite.
Free of chemicals and very clean carpet
That it leaves no residue and stays clean longer.
Have the invoice or at least a price list to help understand what we are paying for each area. I have never had a company want ME to move all the furniture AND do the vacuuming. They always had a really heavy duty vacuum before the cleaning.
Carpet dries quickly
Quick service
Very accommodating
Clean, friendly, hardworking technician
Technician was very polite, courteous, and explained the procedure thoroughly. The stained carpet is now clean, and no longer smells bad. The price was fair for the quality.
Great job getting a very dirty carpet clean. Very personable and friendly servicemen.
Come when you say you're going to come, and if you can't make it, CALL. I waited from 3:00 to 6:00 (the time window you gave me 2 days in advance)and nobody came or called to say sorry. Finally I called at 6:30 and found out that you were running late, and someone could be there in 35 minutes. That's over an hour past the window we agreed on. Next time, you should call when you realize you won't make it during the time window. Don't assume that we have nothing to do but sit around waiting for you. We are all busy too.
HOW FAST THEY WORK AND THAT THE CARPET RELLY LOOKS CLEAN, I KNOW IN THE PAST WE HAVE HAD OUT CARPETS CLEAND AND THEY LOOKED GREAT WET BUT WHEN DRY WELL IT WAS A DIFFERENT STORY. MY CARPETS LOOKED GOOD WHEN THEY WERE FINISHED AND STILL LOOK THE SAME THANKS
Floors look great Tech was very helpful!
Carpets are very clean. It was quick. The man doing the cleaning was very personable, and knowledgeable. The only thing is that it took two days for some of the carpet to dry instead of 4-6 hours.
When my carpet dried, it wasn't as clean as I expected. It was still "dirty" looking in a few traffic areas. I'm assuming that the carpet must be worn but not sure. I also feel like the price was a bit higher than I want to pay. I've used other services and never had to pay as much as I did with zerorez. I like BOSS Systens and will probably try them again next time.
no soap
Try to have a more narrow window when the serviceman might arrive.
I have used Zerorez many times so I am familiar with your services. I don't like it when the carpet shampooer/salesman keeps hassling me to spend more or to do this or to do that. If I say "no" to one thing he comes up with another and if I say "no" to that he comes up with another. I realize this may bring the company more revenue but as a customer I don't appreciate it.
the first two times i had zero rez, i was thrilled/ last time was disapointing/ I was charged $80. for one room and a center of another/ no spotting for returning spots. he said it was %50, a spot. He wanted $400. for rug front and back and the spotting. We were unable to communicate, (language barrier) It was a very frustrating experience.Oh, and the $25.discount for the last feedback was invalid because in the fine print it could not be used with the $79. 3 room deal.
Went above and beyond what was expected
Professional rug cleaner and will answer any questions-Also, the rugs seem to stay cleaner longer than other services I have used