Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33425 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 3, 2012 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

I do recommend you to all my friends all the time

Report a concern   November 3, 2012 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

The rep that cleaned our carpets was outstanding. The carpet was awesome once he finished!

Report a concern   November 3, 2012 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

Good service. Courteous technicians. No residue.

Report a concern   November 3, 2012 — Rated 10 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

I like the corner guards and precaution you use around my furniture. I like the clean feel and look of the carpet when you are finished and how clean it stays weeks later.

Report a concern   November 2, 2012 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

The carpets were clean when you finished. I like the no residue. The service was prompt and the worker pleasant and cheerful.

Report a concern   November 2, 2012 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Great workers! Very clean! Thanks

Report a concern   November 2, 2012 — Rated 10 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

They did a good job.

Report a concern   November 2, 2012 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Efficient, worked in a timely manner, explained process, he was thorough and I was very pleased with the results. I will use your servic again.

Report a concern   November 2, 2012 — Rated 10 out of 10 by D.W. Zerorez Salt Lake City
What do you like about our products and services?

The results! My carpets look great and small fresh again.

Report a concern   November 2, 2012 — Rated 10 out of 10 by Bonny Watson Zerorez Salt Lake City
What do you like about our products and services?

The process was explained very thoroughly. I like that it is so free of chemicals.

Report a concern   November 2, 2012 — Rated 10 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals were used and it dried quickly. Jim was very accommodating and thorough.

Report a concern   November 2, 2012 — Rated 10 out of 10 by H.L. Zerorez Salt Lake City
What do you like about our products and services?

The cleaners were very nice and educated on the products and services. The carpets look and feel great!

Report a concern   November 2, 2012 — Rated 10 out of 10 by Wendy Silver Zerorez Salt Lake City
What do you like about our products and services?

I already left feedback once but am happy to do it again. I was particularly impressed with the service Rick provided. My 20 year old carpet looks like new!

Report a concern   November 2, 2012 — Rated 5 out of 10 by K.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I used a Coupon that included a Boondocks Gift Card, but never received it. The tech told me it would come in the mail.

Report a concern   November 2, 2012 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

First of all Porter was awesome! He called on time to say he was on his way, was very thorough on the walk through and made sure if I had any concerns, etc that it was addressed. He was patient with my 4 little kids who were very interested in what he was doing. I really like that the product is green and safe for kids, but does it's job in cleaning the carpets. I am very happy with Zerorez and would definitely recommend!

Report a concern   November 2, 2012 — Rated 10 out of 10 by K.J. Zerorez Salt Lake City
What do you like about our products and services?

We had a great experience, this was our first time using your product and felt that Rick was positive in his knowledge and did a great job on our carpets.

Report a concern   November 2, 2012 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

My carpets are clean. That's what I wanted.

Report a concern   November 2, 2012 — Rated 10 out of 10 by Kate Faerber Zerorez Salt Lake City
What do you like about our products and services?

Your technicians -- Mike and Madsen -- were friendly and professional. They knew their products and were enthusiastic (not pushy) about them. I felt they went the extra mile in providing me services. My carpets look and smell brand new (no small feat when dealing with pet problems!). My daughter even commented that "the carpets feel soft and springy again."

Report a concern   November 2, 2012 — Rated 9 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

I had a room that while potty training my son he peed on the carpet. Zerorez was able to clean it and get the smell out.

Report a concern   November 2, 2012 — Rated 10 out of 10 by I.D. Zerorez Salt Lake City
What do you like about our products and services?

Quick drying and no residue left on carpets. Your staff has been extremely efficient and informative and willing to meet your special requests.

Report a concern   November 2, 2012 — Rated 10 out of 10 by Bryant Thacker Zerorez Salt Lake City
What do you like about our products and services?

Do not use detergent.

Report a concern   November 2, 2012 — Rated 7 out of 10 by J.H. Zerorez Salt Lake City
What could we do to improve?

I gave a thorough description over the phone of my needs and was given a quote. I then spent 3 days getting everything moved off the floors and when they arrived I walked through and was then given a bill twice what I was originally quoted. It's not like I could back out after that point and turn them away, my house was all piled up. I would have preferred the sales lady on the phone to have asked all the questions and quoted me honestly to begin with. She only quoted for basic cleaning and never asked if I was interested in applying the stain guard after. I also was not told it would be $50/room for the two rooms that had urine in carpets even though it was only a few very small spots. I've never had carpets cleaned before so maybe this is standard but it seems like when someone calls to get a quote it would be better to ask if they want just the cleaning or if the also want the application of the stain resistant put on as well? The pet stuff I can see would need to be addressed at time of visit. I felt the prices were fair I just would have preferred to know about stain blocker fees in advance so I could budget accordingly.

Report a concern   November 2, 2012 — Rated 7 out of 10 by D.R. Zerorez Salt Lake City
What could we do to improve?

Time will tell... I did the protective treatment so we will see how well it holds up. The biggest dissapointment was that my room measured 243 square feet, but a decent-sized portion was covered by a couch and dining table (and therefore not cleanable)but it still counted as two rooms according to your special so I wasn't able to get the areas I had planned on cleaned.

Report a concern   November 2, 2012 — Rated 10 out of 10 by V.A. Zerorez Salt Lake City
What do you like about our products and services?

Very helpful service and on time----looks good!

Report a concern   November 2, 2012 — Rated 10 out of 10 by Brooke Maxwell Zerorez Salt Lake City
What do you like about our products and services?

I felt like the man who cam to service my home did a very thorough job and didn't rush. At the end he wanted to know if I was satisfied because if I wasn't he was prepared to do it again.

Report a concern   November 2, 2012 — Rated 10 out of 10 by M.E. Zerorez Salt Lake City
What do you like about our products and services?

The carpet cleaning service is great. No harsh chemicals or residues. The carpets look awesome.

Report a concern   November 2, 2012 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

Product so far appears to be superior to anything else we have tried. Customer service was amazing!

Report a concern   November 2, 2012 — Rated 9 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

Your service men are very nice and you get the job done!

Report a concern   November 1, 2012 — Rated 9 out of 10 by W.F. Zerorez Salt Lake City
What do you like about our products and services?

How clean the carpet was following the service

Report a concern   November 1, 2012 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Very efficient and great service!


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