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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Less shampoo- dries quickly- doesn't leave sticky film- stays cleaner longer
Your service people were very friendly and helpful and they did a beautiful job. My carpet seemed very clean and didn't take forever to dry.
Jarom was very polite and helpful. I've used zerorez for years. They do a greaat job, leave the woodwork and floors adjacent to the rugs clean. I feel my rugs stay cleaner longer.
Came on time, very courteous, cleaning was very thorough and effective. Prices are good and I was told up front what the costs would be.
I did not receive my $25 Boondocks card because they say I didn't say it on my initial call! I told them i had their coupon from Valpak for the $79 special. I was sure I did but the girl that answered said I didn't and they only had enough for those that did. The person that cleaned my carpets said he would take the coupon back and he would have them send it out. I even upgraded and did other rooms, etc. I will NEVER us your company again and I will be sure that everyone I know understands that you do not stand by your advertising including Valpak, the BBB and anyone else that wants to listen!
The young men who cleaned my carpets and ducts were great. Very friendly and helpful.
My carpet looks much much cleaner, and I know that without residue, it will stay that way longer.
It was very fast and there was no mess from dirty water
I like the way it left my carpets. It didn't leave a gummy film on them.
The carpet not only looks good but feels good.
You were prompt and did a good job of cleaning the carpets.
They do a good job and there is no residue that attracts dirt.
How fast you were and how great my carpet looked afterwards!
Our 9 year old carpet is cleaner now than after any other cleaning. We thank you for sending William. He is an excellent representative for your company.
Friendly and efficient.
no awful smell that makes me cough. Chris did a great job
Some of the dirtiest areas are still a little dirty
Jessie,the technician, was superb. Represents your company well. Now, for the criticism. I am the Housing Coordinator for the Utah SLC Mission of the LDS Church. We have just over 100 apartments from Wendover to Rock Springs and north to Hill Field. When I called to make an appointment, I specifically asked for the first appointment of the day. There were three appartments virtually side by side. The missionaries are in their aprtments until ten or eleven o'clock. This should have meant that I did not have to babysit the apartments waiting for you. To be continued on the next survey---------
I know that chemicals are bad for your carpets. I was happy fo find out that they also can refinish granite counter tops. Your service reps were friendly and informative. I will always use zerorez in the future.
I loved being able to see the dirt sucked up into the vacuum. I could see the difference immediately side by side. I was amazed!
knowing there are no chemicals
Great product and service!
Organic disinfected, and the tech was very professional.
i was very pleased with the quality of cleaning and the person who did the cleaning was very nice and pleasant.
This was Zerorez's second visit, a follow-up for a few spot cleanings that were not caught with the initial cleaning. I was instructed that I would be called when the cleaners where on there way, which they did not. This was a bit frustrating since I run on a tight schedule and not getting the call resulted in my not being able to be present when the cleaning started.
Also the main spot, the reason for calling them back, remains in place. Meaning I will be calling for a third visit to resolve the spot.
I liked that you werent' putting more soap and detergent into my carpets, but were all that we had put into it out!
very nice work. attention to detail. clean & courteous employee
Professional technician. Looked clean and in uniform. Kept me informed about time of arrival. Was helpful and answered questions. Carpet looked great and dried quickly.
The main thing I really appreciated was how new my 20 year old carpet looked after it was cleaned. It was amazing!